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ADM Partnerships - moving beyond labor arbitrage

Published by: Everest Research Institute

Published: Jun. 29, 2007 - 51 Pages


Table of Contents


Section I: Summary

Section II: ADM market overview

Summary

ADM market size and growth

Evolution of the ADM model

Value beyond labor arbitrage

Section III: Buyers’view of ADM improvement

Summary

Buyers’view of improvement levers

Importance of value-based partnerships

Sections IV: Suppliers’investments in ADM

Summary

Divergence in buyer and supplier interests in ADM

Buyer-driven relationship consolidation

New IT frameworks and supplier investments

Section V: Partnership models in ADM outsourcing

Summary

Engagement models in ADM

Evolving relationship approaches

Section VI: Implications for key stakeholders

Appendix

Glossary of terms

References

Abstract

The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing has redefined the market and created a US$20 billion offshore industry. Since the emergence and rapid growth of the first Indian offshore outsourcing firms in the early 1980’s, the basic premise of ADM outsourcing (i.e., labor arbitrage) has remained unchanged.

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