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The Total Reward Report

Published by: Business Intelligence

Published: Jun. 1, 2007 - 276 Pages


Table of Contents




Author Profile

Acknowledgments

Business Intelligence

Preface

Chapter 1: The New Context of Reward

What you will learn from this chapter

Introduction

1999: a benchmark year

The Ten Drivers of New Reward approaches and Practices

Reward Issues and Challenges: Research Findings

World at Work studies

Strategic Reward Shortcomings

Further Issues

Reward Issues and Challenges

Corporate and reward team agendas

Employees and employment

The Challenges of Implementing Total Reward

Performance, Reward and Culture

Overview: Why Rethink Reward Strategy?

Potential advantages

Consequences of inaction

Take the Self-Assessment Test

References

Chapter 2: Engagement, Value Creation and the Human

Dimension of Reward

What you will learn from this chapter

Introduction: People Make the Difference

Interpretations and Connections

How Companies Use Reward to Improve Performance

The Business Case and Potential Pay-offs

Levels of engagement

What human capital management can deliver

Implications for Practitioners

Human Capital and Reward

Optimizing value through reward

Valuing human capital

How companies make the connection between reward and human capital

Case Report: Royal Bank of Scotland

Case Report: Federal Express

Building Engagement into Reward

Connecting Engagement with Reward

How companies implement engagement policies

Case Report: St Luke’s Communications

Case Report: Google

The Value Proposition and Brand

Proposition and brand: simple questions

What employees Want: Expert Views

How companies build and deploy their corporate value propositions

Case Report: Starbucks

Case Report: Richer Sounds

Overview: Rethinking the Human Dimension of Reward

The Key Challenges Summarized

Take the Reward Human Dimension Self-Assessment Test

References

Chapter 3: Developing Total Reward Strategy

What you will learn in this chapter

Introduction: The Scope of Total Reward

The Difficulties Posed by Total Reward

Reward Philosophy and Design

The need for reward philosophy

The link between reward and best-employer rating

Influences on reward philosophies and design

The Importance of the Corporate Context for Reward

How Companies are Tackling Reward Philosophy

Case Report: The Hartford Group

Case Report: Babcock and Wilcox

Reward and Business Strategy

The essentials of well-designed reward strategies

The Issue of Effectiveness

How Companies and Experts Interpret Reward Strategy

Case Reports Office of Personnel Management

Two Reward Strategy Models

The Star Model

Reward Strategy Roadmap

Approaches to Total Reward

What total reward entails

Establishing the business case: the crucial first step

How Companies and Consultancies Approach Total Reward

Case Report: Borders Group

Institute and Consultancy Interpretations of Total Reward

Overview

Potential advantages

Possible difficulties

Take the Reward Strategy Self-Assessment Test

References

Chapter 4: The Shift to Total remuneration

What you will learn from this chapter

Introduction: Rethinking the Financial Deal

What’s New and What’s Emerging?

x © OPTIMA PUBLISHING LTD 2007

THE TOTAL REWARD REPORT

The Potential Impact of Total Remuneration on Recruitment and Retention

Remuneration, Cost and Competitiveness

Cost containment and shifts in remuneration

The emphasis on long-term, sustainable performance

Strategic Remuneration Opportunities

How Companies are Tackling Cost Issues

Case Report: Nationwide Building Society

Case Report: Aflac Inc

Case Report: Lincoln Electric

Challenges in Total Remuneration Effectiveness

Pricing and ROI issues

Companies look to cover the cost of reward charges

Creating an Edge in Remuneration Strategy

Optimizing Total Remuneration Investments

Investment levels

Related costs

Competitiveness

Criteria for Regular Effectiveness Reviews

How Companies are Tackling Total Remuneration

Case Report: Cisco Systems

Case Report: Aflac Inc

Emerging Priorities in Pay, Bonus and Benefits

Sifting out what matters most

Priorities for base and variable pay

Defining criteria for differential rewards

Priorities for bonus use: the experts’ views

Priorities for benefits: the experts’ views

How Companies Tackle Pay, Bonus and Benefit Priorities

Case Report: Huntington Hospital

Case Report: Suncorp

Overview: Total Remuneration Reviews

Strategic tune-up for pay

Total remuneration review

Take the Total Remuneration Self-Assessment Test

References

Chapter 5: Building a Performance-Reward Culture

What you will learn in this chapter

Introduction: The Changing Context of Performance

Your total reward and performance management checklist

Expert Views on the Performance-Reward Focus

Tapping into the Discretionary Effort Factor

Satisfaction, motivation and reward expectations

Examples of Performance Cultures

Enabling High Performance across the Enterprise

What high performance organizations do well

Getting the Best from High Performers - and Others

The flow theory of engagement

© OPTIMA PUBLISHING LTD 2007 xi

CONTENTS

How Companies are Paying for and Recognizing Performance

Case Report: Payless ShoeSource

Case Report: Graniterock

Improving and Aligning Performance Management with the Business

What performance management is all about

What good management performance looks like

How Companies are Tackling Performance Management Issues

Case Report: Office of Personnel Management (OPM)

Case Report: Daimler Chrysler

Performance Levers and Reinforcers - The Scope for Innovation

Extending the performance toolkit

The lever of motivation

Using recognition to raise performance

How companies use non-cash levers of performance 114

Case Report: Southwest Airlines

Case Report: PRC

Overview

Take the Performance-Reward Culture Self-Assessment Test

References

Chapter 6: The Work Environment and Participation 121

What you will learn in this chapter

Introduction: The Emerging Psycho-social Work Environment

Best Company Award Schemes

Great companies and best workplaces

Case Report: Colgate Palmolive Hellas

Changing Work Practices

Trends in work-life balance and flexible working

Trends and Issues in Health and Wellness

Emerging cost and complexity issues

How Companies Tackle Work Practice Issues

Case Report: Melaleuca

Case Report: Google

The Rise of Participative Cultures

How to build participation into the enterprise

The Management of Total Reward in the Workplace

Manager effectiveness checklists

How Companies are Building Workplace Participation 139

Case Report: Starbucks

Case Report: Cendant Car Rental

Financial Participation and Education

Ownership and profit sharing

Education for wealth creation

How Companies are Approaching Financial Participation

Case Report: Hypertherm

Case Report: Resources for Human Development (RHD)

Overview

Take the Work Environment and Participation Self-Assessment Test

References

xii © OPTIMA PUBLISHING LTD 2007

THE TOTAL REWARD REPORT

Chapter 7: The Situational Context of Reward

What you will learn in this chapter

Introduction: Corporate Situations that Affect Reward

Effects of Globalization on Reward

Factors and challenges in global reward

Off-shoring and compensation models

Factoring in Cultural Issues

Impacts of Mergers and Acquisitions on Reward

Case Report: Verizon

Reward Responses to Competitive Drivers

The basics of productivity and skills

The need to flex total reward to local conditions 162

Case Report: Corning Inc

Reward and the Customer Interface

Reward as a Lever of Sales Force Effectiveness

Innovation and Reward

The case for and against rewarding innovation

Case Report: Whirlpool

Overview

Take the Situational Context Self-Assessment test 170

References

Chapter 8: Issues and Practices in Executive Compensation

What you will learn in this chapter

Introduction: Pressures Shaping Changes in Executive Reward

Pressures for Change and Transparency

Influences on executive pay

Setting differential ratios for executive and staff pay

Focus on executive and organization performance

Cash-based performance targets

The use of strategic performance measurement systems

Governance-related issues and practices

Board Roles in Executive Reward

Developments causing role change at board level

Chairman and non-executive director roles: issues and practices

New Purpose and Work of Remuneration Committees

Insights into compensation committee practice

The Use of Consultants

Overview

Take the Executive Reward Self-Assessment Test

References

Chapter 9: Roles in Reward Strategy and Implementation

What you will learn in this chapter

Introduction: How Reward Roles are Changing

Reward Leader and Team Roles

What reward leadership needs

Moving beyond compensation and benefits

© OPTIMA PUBLISHING LTD 2007 xiii

CONTENTS

The role of HR

Challenges for the Head of Reward

Reward Leader Capabilities in Case Study Organizations

Reward Team Roles and Work

How Case Organizations Define Roles and Responsibilities

Reward team structure

Reward team roles

Reward team success measures

Reward team attributes

Case Report: Cendant - Self-service Tool for Managers

Relationships that Drive Reward

Working with senior managers

HR, reward and line collaboration

Helping managers deliver rewards

Case Report: BT

Overview

Reward function staffing and pay level concerns

Take the Reward Function Self-Assessment Test

References

Chapter 10: The Future of Reward - An Overview

What you will learn in this chapter

The Future is Here - Now

Has reward change happened?

Future Trends Impacting on Reward

Business drivers and reward roles

What change means for the reward function

The opportunities for reward transformation - and the barriers

Future Agendas of Case Study Organizations

AstraZeneca’s education and communication agenda 215

Husky: formalizing recognition

Royal Bank of Scotland’s six-point programme

How We See the Future of Reward

Main Chapter Themes Summarized

Trends Affecting Reward over the Next Three Years 217

Take the Futures Self-Assessment Test

References

Case Studies

AstraZeneca in the UK

BT

HCA-HealthONE LLC

Nationwide Building Society

The Royal Bank of Scotland

xiv © OPTIMA PUBLISHING LTD 2007

THE TOTAL REWARD REPORT

Exhibit 3.1: One framework used by the OPM.

Exhibit 3.2: The Star Model: Lawler’s Notion of Fit

Exhibit 3.3: How leading consultancies define Total Reward.

BT

Exhibit CS1: Seven key stages in the total reward transformation programme.

HCA- HealthONE LLC

Exhibit CS2: Total reward tools

Exhibit CS3: Total reward sample statement

Nationwide Building Society

Exhibit CS4: The Committed and Engaged Person framework

Abstract

Total reward practice - your definitive guide

Learnwhy world-class companies are pioneering total reward practices
Find out how to juggle cost/benefits to maximise your total reward ROI
Gain insights into effective planning and implementation techniques
Discover the power of aligning reward to strategic goals
Use total reward to increase workforce engagement Apply best-practice lessons to deliver high-impact reward



The Total Reward Report tells you all you need to know about implementing policies and practices that deliver hard business benefits. Use the tips and action points to shape a total reward strategy that helps you to:

Win the battle for the best people
Engage staff to maximise their contribution
Build a reputation as a world-class employer of choice.
This comprehensive new report will help you to develop the business case and the best strategy for your organisation. It will also help you solve the trickier questions associated with reward practices, including bonus schemes and when to use them.


The need for implementation know how
Developing a strategy is only part of the task.
Implementation is the area where companies often come unstuck. The Report explores the practicalities of putting total reward into practice - from gaining line management and staff buy-in to delivering consistent and effective benefit services.


Go inside leading companies - ranging from AstraZeneca to RBS, from Google and HCA Health One - to understand their unique approach to total reward.
Eavesdrop on some of the most influential consultants and academics. Find out what Ed Lawler, Centre for Effective Organizations Helen Murlis of Hay Group, David Nalbantian and Clive Wright of Mercer can help you avoid common mistakes and make better reward decisions.
Cherry pick ideas from leading experts and practitioners to build a competition-beating total reward programme.


The Total Reward Report puts you at the forefront of pioneering developments and corporate experience so you can benefit from this exclusive body of knowledge.

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