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US SOHO Business Managed Services Trends and Spending (1 to 4 Employees)

Published by: In-Stat

Published: Aug. 1, 2007 - 17 Pages


Table of Contents


SOHO Firms Largely Keep Business Functions In-House

New Network Functions Covered for 2007

Fully-Managed IP Telephony or Desktop/PC Solutions Not Resonating Among SOHO Firms

Three-Quarters of SOHO Firms Have No Plans for IP Telephony

Fully-Managed Desktop Solutions Do Not Resonate

Simple Needs of SOHOs Lead to Little Utility Computing Adoption

SOHO Firms will Largely Stay DIYers with Business Functions

Future Cost and Complexity Still the Biggest Factors in Increased Managed Services Spending

Related In-Stat Reports

Methodology

Appendix

List of Tables

Table 1. Network Functions Done In-House/Planned to Keep In-House—US SOHO Businesses

Table 2. Network Functions Currently Out-Tasked—US SOHO Businesses

Table 3. Network Functions Planned to be Out-Tasked Within Two Years—US SOHO Businesses

Table 4. Managed Services Spending by SOHO Business Sub-Segment—US SOHO Businesses (US$ in Millions)

Table 5. Managed Services Spending by Size of Business—US Business (US$ in Millions)

List of Figures

Figure 1. Most SOHO Functions will be Performed In-House—US SOHO Businesses

Figure 2. New Functions Included in 2007 MS Survey—US SOHO Businesses

Figure 3. Majority of SOHO Firms Have No Plans for IP—US SOHO Businesses

Figure 4. Only 40% Interested in Fully-Managed IP Solution—US SOHO Businesses

Figure 5. Fully-Managed Desktop Solutions Appeal to Only 1 in 10 SOHO Firms—US SOHO Businesses

Figure 6. Only 15% of SOHO Market Potentially Addressable for Utility Computing Services—US SOHO Businesses

Figure 7. On-Demand Storage and Bandwidth Used by Nearly Half of Current Users—US SOHO Businesses

Figure 8. Some SOHO Interest in On-Demand Storage Capacity—US SOHO Businesses

Abstract

When it comes to the performance of many business network functions like security, storage, and LAN management, the SOHO sub-segment of the US business market is more likely to perform most functions in-house, as opposed to contracting with a managed service provider—if they even perform these functions at all.

This report covers managed services adoption trends in the US SOHO business market. There are three main sections to this report. The first section focuses on demand for managed services, including managed services adoption trends for four new business network functions covered in the 2007 In-Stat Managed Services Survey. Also covered is the demand for fully-managed IP telephony and fully-managed desktop solutions. The second section focuses on SOHO adoption of utility computing, or "on-demand" services. Covered is demand for on-demand network/bandwidth capacity, computer storage capacity, and server/CPU capacity.

The third section focuses on SOHO business managed services spending. Survey data tables that detail current and future demand for all surveyed network business functions are broken down to the SOHO business sub-segment level.

The report is based upon primary research obtained in a recent survey that included 155 US SOHO business network decision makers.

This report is helpful to any service provider that is currently offering, or is planning to offer a managed service to decision-makers in the US SOHO business market.

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