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Published by: SMI Publishing, Ltd
Published: May. 16, 2007
Table of Contents
- Day One
- 8.30 Registration & Coffee
- 9.00 Chairman's Opening Remarks
- 9.10 ATM MARKET OUTLOOK 2007
- Trends and developments in the UK
- Ian Kerr , Manager, Management Information, APACS.
- 9.50 LINK SEPA AND EUROPE
- Current and future impacts
- UK developments
- Managing an independent ATM market
- Effects of regulation and deregulation
- SEPA options and developments
- Developments with EAPS
- Potential customer impacts
- Future of SEPA
- Graham Mott, Head of External Relations, Card Scheme, LINK Interchange Network.
- 10.30 Morning Coffee
- 11.00 ATM'S IN A GLOBAL CONTEXT
- Worldwide forecasts
- Key current trends
- Country specific charateristics
- Major growth sectors
- Future market outlook
- Chris Herbert, Associate, Retail Banking Research.
- 11.40 COMBATING AND TARGETING FRAUD
- Security update and developments
- Current situation in the UK
- New challenges facing ATM security
- ATM's and other POS
- 'Skimming' - what is being done to fight this crime?
- Future solutions
- Steven Phillippsohn, Senior Partner, Philippsohn Crawfords Berwald.
- 12.20 Networking Lunch
- 1.50 THE FUTURE OF OUTSOURCING
- Review of services on offer
- Benefits and problems
- Providers
- Where has outsourcing worked?
- Developments in the UK market
- Predictions for the future
- John Ennis, Director of Banking, Wincor Nixdorf.
- 2.30 THE VARYING OPERATING MODELS FOR EUROPEAN INDEPENDENT ATM NETWORKS
07
- Differing operating models around Europe
- Differing service models
- How to extract maximum value from the ATM
- Andrew Martin, CEO - Europe, Cardpoint Gmbh.
- 3.10 Afternoon Tea
- 3.40 ATM MARKETING AND ADVERTISING
- How can this be best utilised?
- What makes an effective ATM advert?
- New technology developments
- How can ATMs best target potential customers?
- Adverts targeting crime
- Ana Stewart, Managing Director, i-design .
- 4.20 OPTIMISATION OF BANK SELF SERVICE
- Customer teller behaviour and transactions
- Customer behaviour to inform self service decisions
- Global perspective
- Quantifying self service branch effects on service, capacity and cost
- Hope is not a method
- Making it happen and you get what you measure
- John Cameron, Manager & Senior Consultant, NCR Financial Solutions Group Ltd.
- 5.00 Chairman’s Closing Remarks and Close of Day One
- Day Two
- 8.30 Registration & Coffee
- 9.00 Chairman's Opening Remarks
- 9.10 LAUNCHING FOREIGN CURRENCY DISPENSING ATMs AND DYNAMIC CURRENCY CONVERSION IN THE UK MARKET
- Background to the currency market
- Challenges in delivering the project
- How the schemes are involved
- The commercial opportunities
- Mike Smith, Group Director of Marketing & Strategy, ICE.
- 9.50 DEVELOPMENTS IN THE EUROPEAN KIOSK MARKET
- How self service friendly are we becoming?
- Why has progress in Europe been slower than elsewhere?
- Areas of growth for 2007
- Consumer trends
- UK focus
- Andy Egan, Chief Executive, Felix Corporation Ltd.
- 10.30 Morning Coffee
- 11.00 THE TECHNOLOGY ROAD MAP FOR RETAIL PAYMENTS
- Building up a long term picture to understand technology trends
- Likely evolution in smart cards, mobile phones, biometrics and other technologies that will impact payments
- What changes will this evolution cause in payment and service providers?
- How will these changes impact the unattended point of service and payment?
- Anthony Pickup, Consultant, Consult Hyperion.
- 11.40 CASE STUDY- BT KIOSKS
- A new level of self service
- Matthew Garratt, Head of ATM & WiFi Payphones, BT Multimedia Solutions - BT Retail Enterprises.
- 12.20 Networking Lunch
- 1.50 IS CASH STILL RELEVENT TO KIOSKS?
- Continued cash usage in society
- How is a cash kiosk constructed?
- Advantages and disadvantages of including cash in a kiosk project
- Case study - Cash kiosk trial in Burger King in the UK
- Chris Evans, General Manager, Self Service Kiosks Ltd.
- Christopher Sutton, General Manager, Asahi Seiko.
- 2.30 COMPARING AND CONTRASTING ATMS & KIOSKS
- The characteristics of the ATM/Kiosk markets in particular:
- Customer preference for 'Cash & Dash' versus 'Linger Longer'
- Single or multi function?
- Keys to success in implementing an ATM or Kiosk programnme
- Terry Turner, Director, Atlas Retail Solutions.
- 3.10 Afternoon Tea
- 3.40 EMERGING TECHNOLOGIES IN ATM SOFTWARE
- Unlocking the value from from infrastructure and hardware investment
- How to maximise your investment from migration to Windows
- Changing ATM functionality aspirations
- Delivering value through employing a holistic approach
- Martin Macmillan, Business Development Director, Level Four Software.
- 4.20 Chairman’s Closing Remarks and Close of Conference
AbstractSMi's 'Self Service: ATM's and Kiosks' will give insight into the current and future ATM marketplace and the factors influencing it. It will examine all aspects of the industry - the user, service and support providers and the main companies operating in the industry, allowing the implementation of strategic initiatives to maximise revenue generation and to reduce costs.
The conference shall also identify and discuss the market forces which will drive the ATM industry forward including means of generating additional revenue with ATMs, including advertising and product sales. The conference will have an international perspective in order to give the audience a real sense of the Global ATMs industry.
Confirmed speakers include...
- Ian Kerr, Manager of Management Information, Policy Division, APACS
- Chris Herbert, Associate, Retail Banking Research
- Graham Mott, Head of External Relations, Card Scheme, Link
- John Cameron, Manager & Senior Consultant, NCR Financial Solutions Group
- Andrew Martin, CEO - Europe, Cardpoint GmbH
- John Ennis, Director of Banking, Wincor Nixdorf
- Mike Smith, Group Director of Marketing & Strategy, International Currency Exchange Group Plc
- Steven Philippsohn, Head of Fraud Litigation, Phillipsohn Crawfords Berwald
- Martin Macmillan, Business Development Director, Level Four Software
- Chris Sutton, General Manager, Asahi Seiko Europe
- Anthony Pickup, Consultant, Consult Hyperion
- Ana Stewart, Managing Director, i-design
- Andy Egan, Chief Executive, Felix Corporation Ltd
- Matthew Garratt, Head of ATM & WiFi Payphones, BT Multimedia Solutions - BT Retail Enterprises
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