|
|
Market Share: Insight into the Contact Center Universe 2007Published by: Datamonitor Published: Jun. 21, 2007 - 21 Pages Table of Contents
AbstractIntroductionThis Executive Presentation provides the reader with a concise, in-depth and comprehensive view of Datamonitor's contact center market share analysis and vendor insight. It looks at the business issues to the strategic direction selected vendors are taking, the size of the contact center market in 2006 and where vendors are positioned in this market. Scope Datamonitor conducted market research with a number of contact center vendors, some of whom are included in this analysis. Shipment data, revenue estimations and market penetration were obtained and modelled against Datamonitor's own market share data (IMTC0040); Datamonitor has categorized its findings in the following areas: Global market share Regional market share Technology splits Highlights Avaya comes out as the clear market leader demonstrating an impressive impact globally, within NA, EMEA and CALA. From a technology view Avaya takes the lead in both the contact center inbound hardware and contact center inbound software markets. NEC has strong hold of the APAC market with 24.3% of overall APAC market share. Aspect has considerable worldwide market share in contact center outbound technologies, in part because of its history as well as its large international footprint Reasons to Purchase Gain firsthand insight on Datamonitor's perceptions of vendors strengths, weaknesses, opportunities and threats. Uncover what impact vendors have in certain geographies and contact center technology markets. Please Note: This product is delivered as a PowerPoint Presentation. Get Full Details About This Report >> |
|
|||
|
About MarketResearch.com
|
||||