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Contact center outsourcing functionality - trends to 2012 (Databook)

Published by: Datamonitor

Published: Jun. 21, 2007 - 43 Pages


Table of Contents


Overview
Catalyst
Summary
Analysis
INTRODUCTION
Canadian horizontal contact center outsourcing, 2006 - 2012
US horizontal contact center outsourcing, 2006 - 2012
Benelux horizontal contact center outsourcing, 2006 - 2012
Bulgaria horizontal contact center outsourcing, 2006 - 2012
Czech Republic horizontal contact center outsourcing, 2006 - 2012
Egyptian horizontal contact center outsourcing, 2006 - 2012
Estonian horizontal contact center outsourcing, 2006 - 2012
French horizontal contact center outsourcing, 2006 - 2012
German horizontal contact center outsourcing, 2006 - 2012
Hungarian horizontal contact center outsourcing, 2006 - 2012
Italian horizontal contact center outsourcing, 2006 - 2012
Kenyan horizontal contact center outsourcing, 2006 - 2012
Latvian horizontal contact center outsourcing, 2006 - 2012
Lithuanian horizontal contact center outsourcing, 2006 - 2012
Moroccan horizontal contact center outsourcing, 2006 - 2012
Polish horizontal contact center outsourcing, 2006 - 2012
Romanian horizontal contact center outsourcing, 2006 - 2012
Russian horizontal contact center outsourcing, 2006 - 2012
South African horizontal contact center outsourcing, 2006 - 2012
Spanish horizontal contact center outsourcing, 2006 - 2012
Tunisian horizontal contact center outsourcing, 2006 - 2012
UK horizontal contact center outsourcing, 2006 - 2012
Australian horizontal contact center outsourcing, 2006 - 2012
Chinese horizontal contact center outsourcing, 2006 - 2012
Indian horizontal contact center outsourcing, 2006 - 2012
Malaysian horizontal contact center outsourcing, 2006 - 2012
New Zealand horizontal contact center outsourcing, 2006 - 2012
Philippine horizontal contact center outsourcing, 2006 - 2012
Argentine horizontal contact center outsourcing, 2006 - 2012
Brazilian horizontal contact center outsourcing, 2006 - 2012
Chilean horizontal contact center outsourcing, 2006 - 2012
Costa Rican horizontal contact center outsourcing, 2006 - 2012
Mexican horizontal contact center outsourcing, 2006 - 2012
Panamanian horizontal contact center outsourcing, 2006 - 2012
APPENDIX
Methodology
Further reading
Ask the analyst
Datamonitor consulting
Disclaimer
TABLE OF FIGURES
Figure 1: Canadian horizontal contact center outsourcing, 2006 - 2012
Figure 2: US horizontal contact center outsourcing, 2006 - 2012
Figure 3: Benelux horizontal contact center outsourcing, 2006 - 2012
Figure 4: Bulgarian horizontal contact center outsourcing, 2006 - 2012
Figure 5: Czech Republic horizontal contact center outsourcing, 2006 - 2012
Figure 6: Egyptian horizontal contact center outsourcing, 2006 - 2012
Figure 7: Estonian horizontal contact center outsourcing, 2006 - 2012
Figure 8: French horizontal contact center outsourcing, 2006 - 2012
Figure 9: German horizontal contact center outsourcing, 2006 - 2012
Figure 10: Hungarian horizontal contact center outsourcing, 2006 - 2012
Figure 11: Italian horizontal contact center outsourcing, 2006 - 2012
Figure 12: Kenyan horizontal contact center outsourcing, 2006 - 2012
Figure 13: Latvian horizontal contact center outsourcing, 2006 - 2012
Figure 14: Lithuanian horizontal contact center outsourcing, 2006 - 2012
Figure 15: Moroccan horizontal contact center outsourcing, 2006 - 2012
Figure 16: Polish horizontal contact center outsourcing, 2006 - 2012
Figure 17: Romanian horizontal contact center outsourcing, 2006 - 2012
Figure 18: Russian horizontal contact center outsourcing, 2006 - 2012
Figure 19: South African horizontal contact center outsourcing, 2006 - 2012
Figure 20: Spanish horizontal contact center outsourcing, 2006 - 2012
Figure 21: Tunisian horizontal contact center outsourcing, 2006 - 2012
Figure 22: UK horizontal contact center outsourcing, 2006 - 2012
Figure 23: Australian horizontal contact center outsourcing, 2006 - 2012
Figure 24: Chinese horizontal contact center outsourcing, 2006 - 2012
Figure 25: Indian horizontal contact center outsourcing, 2006 - 2012
Figure 26: Malaysian horizontal contact center outsourcing, 2006 - 2012
Figure 27: New Zealand horizontal contact center outsourcing, 2006 - 2012
Figure 28: Philippine horizontal contact center outsourcing, 2006 - 2012
Figure 29: Argentine horizontal contact center outsourcing, 2006 - 2012
Figure 30: Brazilian horizontal contact center outsourcing, 2006 - 2012
Figure 31: Chilean horizontal contact center outsourcing, 2006 - 2012
Figure 32: Costa Rican horizontal contact center outsourcing, 2006 - 2012
Figure 33: Mexican horizontal contact center outsourcing, 2006 - 2012
Figure 34: Panamanian horizontal contact center outsourcing, 2006 - 2012
TABLE OF TABLES
Table 1: Canadian horizontal contact center outsourcing, 2006 - 2012
Table 2: US horizontal contact center outsourcing, 2006 - 2012
Table 3: Benelux horizontal contact center outsourcing, 2006 - 2012
Table 4: Bulgarian horizontal contact center outsourcing, 2006 - 2012
Table 5: Czech Republic horizontal contact center outsourcing, 2006 - 2012
Table 6: Egyptian horizontal contact center outsourcing, 2006 - 2012
Table 7: Estonian horizontal contact center outsourcing, 2006 - 2012
Table 8: French horizontal contact center outsourcing, 2006 - 2012
Table 9: German horizontal contact center outsourcing, 2006 - 2012
Table 10: Hungarian horizontal contact center outsourcing, 2006 - 2012
Table 11: Italian horizontal contact center outsourcing, 2006 - 2012
Table 12: Kenyan horizontal contact center outsourcing, 2006 - 2012
Table 13: Latvian horizontal contact center outsourcing, 2006 - 2012
Table 14: Lithuanian horizontal contact center outsourcing, 2006 - 2012
Table 15: Moroccan horizontal contact center outsourcing, 2006 - 2012
Table 16: Polish horizontal contact center outsourcing, 2006 - 2012
Table 17: Romanian horizontal contact center outsourcing, 2006 - 2012
Table 18: Russian horizontal contact center outsourcing, 2006 - 2012
Table 19: South African horizontal contact center outsourcing, 2006 - 2012
Table 20: Spanish horizontal contact center outsourcing, 2006 - 2012
Table 21: Tunisian horizontal contact center outsourcing, 2006 - 2012
Table 22: UK horizontal contact center outsourcing, 2006 - 2012
Table 23: Australian horizontal contact center outsourcing, 2006 - 2012
Table 24: Chinese horizontal contact center outsourcing, 2006 - 2012
Table 25: Indian horizontal contact center outsourcing, 2006 - 2012
Table 26: Malaysian horizontal contact center outsourcing, 2006 - 2012
Table 27: New Zealand horizontal contact center outsourcing, 2006 - 2012
Table 28: Philippine horizontal contact center outsourcing, 2006 - 2012
Table 29: Argentine horizontal contact center outsourcing, 2006 - 2012
Table 30: Brazilian horizontal contact center outsourcing, 2006 - 2012
Table 31: Chilean horizontal contact center outsourcing, 2006 - 2012
Table 32: Costa Rican horizontal contact center outsourcing, 2006 - 2012
Table 33: Mexican horizontal contact center outsourcing, 2006 - 2012
Table 34: Panamanian horizontal contact center outsourcing, 2006 - 2012

Abstract

Introduction

A quantitative look at the future of horizontal functions in outsourced contact centers, this databook identifies current and projected market sizes for principal offshore and domestic locations.

Scope

  • The size of the horizontal outsourced contact center function market in North America by country
  • The size of the horizontal outsourced contact center function market in EMEA by major location
  • The size of the horizontal outsourced contact center function market in APAC by major location
  • The size of the horizontal outsourced contact center function market in CALA by major location


    • Highlights

    The size of the current outsourced contact center function market by country and by region

    Projections of the expected market size for outsourced functions across regions and countries

    Market splits by region / country between customer service, marketing & sales, technical support and business-to-employee care (B2E)

    Reasons to Purchase

  • Understand the size of the current outsourced horizontal contact center market
  • Learn how this market will grow and gain insight into how to profit from expected market opportunities
  • Comprehend the varying rates of growth among the four elements that comprise outsourced contact center horizontal functionality


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