Providing market research reports, industry analysis, company profiles and country reports for strategic planning, competitive intelligence, marketing and business research.
Search for Market Research Reports:    

Contact Center Markets and Technologies Databook for New EU 12

Published by: Datamonitor

Published: Jul. 9, 2007 - 61 Pages


Table of Contents


LIST OF FIGURES
Catalyst
Summary
Definitions
AGENT POSITIONS
Contact centers and Agent Positions in New EU 12
In-house and Outsourced Agent Positions in New EU 12
Agent positions in New EU 12 by vertical market
Agent positions in New EU 12 by size-band
Agent positions in New EU 12 by telephony end-point
Agent positions in New EU 12 by technology location
TECHNOLOGY SPENDING
New EU 12 contact center technology spending by application
New EU 12 contact center technology spending by vertical
New EU 12 contact center technology spending by size-band
CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING
New EU 12 contact center Inbound hardware technology spending by vertical
New EU 12 contact center Inbound hardware technology spending by size-band
CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING
New EU 12 contact center Non-switch software technology spending by vertical
New EU 12 contact center Non-switch software technology spending by size-band
CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING
New EU 12 contact center Outbound technology spending by vertical
New EU 12 contact center Outbound technology spending by size-band
CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING
New EU 12 contact center Quality Monitoring technology spending by vertical
New EU 12 Contact center Quality Monitoring technology spending by size-band
CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING
New EU 12 contact center Switch-dependent technology spending by vertical
New EU 12 Contact center Switch-dependent technology spending by size-band
CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING
New EU 12 contact center Switch-independent technology spending by vertical
New EU 12 contact center Switch-independent technology spending by size-band
CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING
New EU 12 contact center Workforce Management technology spending by vertical
New EU 12 contact center Workforce Management technology spending by size-band
APPENDIX
Further reading
Ask the analyst
LIST OF FIGURES
Figure 1: Contact centers and agent positions in New EU 12, 2005 - 2010
Figure 2: In house and outsourced agent positions in New EU 12, 2005 - 2010
Figure 3: Agent positions in New EU 12 by vertical market, 2005 & 2010
Figure 4: Agent positions in New EU 12 by size-band, 2005 & 2010
Figure 5: Agent positions in New EU 12 by telephony end-point, 2005 - 2010
Figure 6: Agent positions in New EU 12 by technology location, 2005 - 2010
Figure 7: New EU 12 contact center technology spending by application, 2005 - 2010
Figure 8: New EU 12 contact center technology spending by vertical market, 2005 & 2010
Figure 9: New EU 12 contact center technology spending by size-band, 2005 & 2010
Figure 10: New EU 12 contact center Inbound hardware technology spending by vertical market, 2005 & 2010
Figure 11: New EU 12 contact center Inbound hardware technology spending by size-band, 2005 & 2010
Figure 12: New EU 12 contact center Non-switch software technology spending by vertical market, 2005 & 2010
Figure 13: New EU 12 contact center Non-switch software technology spending by size-band, 2005 & 2010
Figure 14: New EU 12 contact center Outbound technology spending by vertical market, 2005 & 2010
Figure 15: New EU 12 contact center Outbound technology spending by size-band, 2005 & 2010
Figure 16: New EU 12 contact center Quality Monitoring technology spending by vertical market, 2005 & 2010
Figure 17: New EU 12 contact center Quality Monitoring technology spending by size-band, 2005 & 2010
Figure 18: New EU 12 contact center Switch-dependent technology spending by vertical market, 2005 & 2010
Figure 19: New EU 12 Contact center Switch-dependent technology spending by size-band, 2005 & 2010
Figure 20: New EU 12 contact center Switch-independent technology spending by vertical market, 2005 & 2010
Figure 21: New EU 12 contact center Switch-independent technology spending by size-band, 2005 & 2010
Figure 22: New EU 12 contact center Workforce Management technology spending by vertical market, 2005 & 2010
Figure 23: New EU 12 contact center Workforce Management technology spending by size-band, 2005 & 2010
LIST OF TABLES
Table 1: Contact Center definitions
Table 2: Contact centers and agent positions in New EU 12, 2005 - 2010
Table 3: In house and outsourced agent positions in New EU 12, 2005 - 2010
Table 4: Agent positions in New EU 12 by vertical market, 2005 - 2010
Table 5: Agent positions in New EU 12 by size-band, 2005 - 2010
Table 6: Agent positions in New EU 12 by telephony end-point, 2005 - 2010
Table 7: Agent positions in New EU 12 by technology location, 2005 - 2010
Table 8: New EU 12 contact center technology spending by application, 2005 - 2010
Table 9: New EU 12 contact center technology spending by vertical market, 2005 - 2010
Table 10: New EU 12 contact center technology spending by size-band, 2005 - 2010
Table 11: New EU 12 contact center Inbound hardware technology spending by vertical market, 2005 - 2010
Table 12: New EU 12 contact center Inbound hardware technology spending by size-band, 2005 - 2010
Table 13: New EU 12 contact center Non-switch software technology spending by vertical market, 2005 - 2010
Table 14: New EU 12 contact center Non-switch software technology spending by size-band, 2005 - 2010
Table 15: New EU 12 contact center Outbound technology spending by vertical market, 2005 - 2010
Table 16: New EU 12 contact center Outbound technology spending by size-band, 2005 - 2010
Table 17: New EU 12 contact center Quality Monitoring technology spending by vertical market, 2005 - 2010
Table 18: New EU 12 contact center Quality Monitoring technology spending by size-band, 2005 - 2010
Table 19: New EU 12 contact center Switch-dependent technology spending by vertical market, 2005 - 2010
Table 20: New EU 12 Contact center Switch-dependent technology spending by size-band, 2005 - 2010
Table 21: New EU 12 contact center Switch-independent technology spending by vertical market, 2005 - 2010
Table 22: New EU 12 contact center Switch-independent technology spending by size-band, 2005 - 2010
Table 23: New EU 12 contact center Workforce Management technology spending by vertical market, 2005 - 2010
Table 24: New EU 12 contact center Workforce Management technology spending by size-band, 2005 - 2010

Abstract

Introduction

The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.

Scope

  • All market forecasts are from 2005 to 2010 inclusive.
  • All agent position and technology spending data is segmented by size-band and vertical market.
  • Spending data for inbound routing hardware and software, outbound and workforce management.


    • Highlights

    Overall domestic agent position growth is slowing or declining in North America and Western Europe.

    Technology and business changes - including IP telephony, virtualization, managed and hosted services, workforce optimization technologies, SME growth, and public sector spending are driving increased investment. Consequently technology spending will continue to rise, but learning exactly how to tap into it will be more critical than ever.

    Reasons to Purchase

  • Gain insight into key contact center growth patterns.
  • Understand evolving contact center technology investment and adoption.
  • Identify the fastest growing vertical markets for contact center technology and services.


    • Get Full Details About This Report >>
    US: 800.298.5699
    Int'l: +1.240.747.3093
    Buy this Report
    Price and Delivery Options
    Search Inside Report


    advertise with us

     

    About MarketResearch.com
    MarketResearch.com is an online aggregator selling over 160,000 market research reports, company profiles and country profiles from over 600 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.

     

    © MarketResearch.com 2008