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Be Global and Act Local: Performance Management Solutions Ensure Success in Cross-Border Operations

Published by: TowerGroup

Published: Jul. 16, 2007 - 10 Pages


Table of Contents


TowerGroup Take-Aways

Report Coverage

Retail Banking Goes Cross-Border

Exhibit 1 US Banks as Targets of Cross-Border Deals (2001-07)

Exhibit 2 European Banks as Targets of Cross-Border Deals (2004-07)

Exhibit 3 Chinese Banks as Targets of Cross-Border Deals (2002-06)

The Evolution of Performance Management Solutions

Exhibit 4 Role-Based Dashboards That Share Performance Management Information Throughout a Bank (2007)

Performance Management in Cross-Border Operations

Exhibit 5 Performance Management and Cross-Border Bank Deals Linking Strategy, Planning, and Execution (2007)

Summary

Reference Aids Links

Abstract

The hunt for fertile new banking markets is a high-stakes game, especially when banks pursue their growth objectives outside their domestic markets. Today, large retail banks are increasingly crossing national borders, betting that their banking operations can successfully span cultures and time zones. But serving a new and distant customer franchise has its challenges. Balancing the relationship between local autonomy in decision making and centralized management from a head office is a delicate proposition, particularly when it comes to dealing with consumers.

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