2007 Asia Pacific Customer Survey

Published by: Bishop & Associates

Published: Jun. 1, 2007

Table of Contents

Chapter 1 Survey Background

Survey Objectives

Survey Methodology & Response

Questionnaire

Survey Responses

Responses by Industry & Job Function

Responses by Country/Function

Responses by Company/Function

Responses by Company/Country

Responses by Company Type

Responses by Industry

Quality of Responses

Evaluation Methodology

Question 13

Question 14

Question 15

Question 16

Data Management System

Chapter 2 Overall Survey Results

Company Performance: Questions

Total Asia Pacific Overall Performance Average of all Evaluations (Questions 1-13)

The Top Ten Best Performers

Ten Largest in Asian Sales

Overall Performance - China

Overall Performance - Japan

Overall Performance - China & Japan

Company Rank by Country

Evaluation by Company & Job Function

Exhibit 4 Company Average by Job Function

Exhibit 5 Company Scores by End User Market

Exhibit 6 No. Evaluations by Company & End User Markets

Exhibit 7 Company Average by Customer Type Questions

Perception of Product Quality - Question # 14

On-Time Delivery - Question # 15

Top Five Best Connector Companies - Question # 16

Exhibit 8, 8B & 8C Company Average by Job

Function & Sales Channel for Questions 1-13

Exhibit 9 Product Quality by Country Question 14

Exhibit 10 Product Quality by Type Question 14

Exhibit 11 Function for Prod. Quality Question 14

Exhibit 12 Avg. On-Time Delivery Question 15

Exhibit 13 Ind. On-Time Deliver Question 15

Top Five Best Connector Companies - Question #16

Chapter 3 2007 Company Performance -Questions 1-13

Connector Industry Evaluation

Exhibit 14 Company Rankings (Questions 1-13)

Q #1 Quality of Products

Q #2 Meeting Requested Delivery Dates

Q #3 Meeting Promised Ship Dates

Q #4 Order Lead Times

Q #5 Price Competitiveness

Q #6 Technical Support & Expertise

Q #7 Turnaround Time on New Designs

Q #8 Sales Reps Support

Q #9 Inside Sales/Customer Service

Q #10 Effectiveness in Handling Problems

Q #11 Ease of Use of Product Catalog

Q #12 Providing Product Samples

Q # 13 Website Usefulness

Appendix A: Survey Questionnaire

Appendix B: Survey Respondents - Total

Appendix C: Survey Respondents by Connector Company

Appendix D: Scores By Company, Question, & Country

Abstract

Bishop & Associates. Inc. just completed work on the first customer survey of Asia Pacific, asking customers to evaluate the performance of forty-six (46) connector manufacturers.

The forty-six (46) connector manufacturers listed on the questionnaire are:

3M Electronics
Amphenol
Chupond Precision
Cvilux Corp.
DDK
Delphi
Deutsch
Elco/AVX
ERNI
FCI
FoxConn/Hon Hai
Fujitsu Components
HARTING
Hirose
HondaTsushin Kogyo
Huber+Suhner
I-Pex
Iriso
ITT Cannon
JAE
J.S.T.
KEL Corp.
LEMO
Leoco Corporation
Lotes Co Ltd
Methode
Mitsumi
Molex
ODU
Oupiin
Pan Intl.
Phoenix Contact
Positronic Industries
Radiall
Rapid Conn
Samtec
SMK Corporation
Speed Tech
Starconn
Sumitomo
Suyin Connectors
Tyco
Weidmuller
Winchester
Yamaichi
Yazaki

Asia Pacific customers were asked to evaluate the forty-six (46) connector companies on fifteen criteria such as: quality, on-time delivery, lead times, price competitiveness, engineering expertise, sales support, website usefulness, etc, etc.

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