North American Hosted Contact Center Markets

Published by: Frost & Sullivan

Published: Jun. 8, 2007 - 58 Pages

Table of Contents

1 NORTH AMERICAN HOSTED CONTACT CENTER MARKET

Summary of Major Findings

Introduction

Business Benefits

Product Definitions

Market Segments

Vendor Landscape

Market Engineering Measurements

Market Trends

End-user Survey Results

Pricing Trends

Industry Challenges

Market Drivers

Market Restraints

2006 Market Breakouts

Definitions - Market Metrics

Market Breakout by Deployment Size

Market Breakout by Vendor Category

Market Breakout by Vendor Category by Deployment Size

Market Forecasts

Hosted Contact Center Seat and Revenue Forecasts

Small Deployment Seat and Revenue Forecasts

Midsize Deployment Seat and Revenue Forecasts

Large Deployment Seat and Revenue Forecasts

Forecast Summary

Competitive Analysis

Market Share Analysis

Competitive Structure

Vendor Profiles - Technology Vendors

Vendor Profiles - Application Service Providers

Vendor Profiles - Telecommunications Service Providers

Vendor Profiles - Outsourcers

Strategic Analysis

Strategic Considerations

Abstract

The North American hosted contact center market is currently moving beyond the early adopter stage, with immense growth potential for the future. This Research service examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

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