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Using Communities of Practice to Drive Organizational Performance and Innovation

Published by: American Productivity & Quality Center

Published: Sep. 7, 2005 - 214 Pages


Table of Contents


Executive Summary
Chapter 1: Strategic Positioning for Communities of Practice
Chapter 2: CoP Planning
Chapter 3: Design and Launch for CoPs
Chapter 4: Sustaining and Evolving CoPs
Chapter 5: CSFs, Lessons Learned, and Recommendations from the Front Line
Case Studies
  • Air Products and Chemicals Inc.
  • Arup Group Limited
  • Ernst & Young
  • Federal Highway Administration
  • Fluor Corporation

Abstract

Determine where communities of practice (CoPs) have the greatest relevancy to business aims (the sweet spot); discover methodologies for creating and sustaining communities across the enterprise and; learn how to integrate CoPs with the existing organization processes and structure in Using Communties of Practice to Drive Organizational Preformance and Innovation.

KEY FINDINGS

  • Communities are now allowing organizations to communicate and execute their strategy and refine their competencies.
  • Communities are being seen as providing the speed and enabling the innovation needed for marketplace leadership and positioning.
  • Communities are integrated into the fabric of the organization's core work and value chain.
  • Successful organizations are adopting the strategy of aligning their communities more closely with their formal governance structure.
  • Tools and methods of community building and management have matured and become a central competency with their own "center of excellence."
  • Managers, executives, and subject matter experts are personally engaged in sustaining communities.


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