Realizing Change: Knowing When and How to Successfully Change

Published by: American Productivity & Quality Center

Published: Jul. 19, 2005 - 127 Pages

Table of Contents

• American Express
• FedEx Ground
• Grants.gov
• Graybar
• IBM

Abstract

KEY FINDINGS

The Underpinnings of Change

• There are a number of time-honored necessary conditions that best-practice organizations have successfully met in their change journeys, including:
  • a commitment to change from the very highest levels in the organization;
  • alignment to the core strategy;
  • a strong model or methodology to guide the journey and;
  • the ability to effectively and efficiently communicate the strategic message of change and a change culture.
  Understanding the Dynamics of Change
  • Best-practice organizations possess clear definitions of what change means, both internally and externally.
  Realizing Change: Knowing When and How to Successfully Change
  • To help achieve success, best-practice organizations focus change efforts on "burning platform" issues.
  • In both planning and gauging success of change initiatives, best-practice organizations place the strategic focus on stakeholders.
  • Best-practice partners have developed simple frameworks to support the entire change cycle. These frameworks facilitate proactive, rather than reactive, change.
  Managing Change
• Best-practice organizations involve all levels of the organization in the change and the change process. Involvement is aided in some cases by shared ownership of the process.
• To enable and sustain change, substantial commitment of a "critical mass" of integrated resources must be made during all phases of the change cycle.
• Best-practice organizations have concrete strategies and simple tools for assessing readiness, as well as anticipating and overcoming resistance to change. These include:
  • work force transition strategies for managing change;
  • continuous communication via multiple channels regarding change and the change process;
  • application of established protocols for monitoring and managing change fatigue and absorptive capacity and;
  • facilitated efforts for managing resistance.
• Best-practice organizations undertake systematic change efforts, entailing serious preparation and the development and training of skilled change agents.
Understanding the Impact of Change
• Best-practice organizations successfully manage change by reviewing the outcomes and impact of each change and making adjustments to improve.
• Best-practice organizations maintain programs of rewards and recognition and defined accountability to facilitate the change process among employees.


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