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Business Process Management

Published by: American Productivity & Quality Center

Published: Jul. 7, 2005 - 224 Pages


Table of Contents


Executive Summary
Chapter 1: Setting the Stage
Chapter 2: Strategy, Structure, and Funding
Chapter 3: Design and Implementation
Chapter 4: Evaluation and Results
Chapter 5: Lessons from the Front
Case Studies
  • Air Products and Chemicals Inc.
  • Coors Brewing Co.
  • Deere & Co.
  • Northrop Grumman Space Technology
  • Operations Management International Inc.

Abstract

"Learn how best-practice organizations make decisions when instituting BPM and examines strategies, approaches, tools, and techniques, including business process frameworks and maturity models in Business Process Management. Identify and implement the most effective practices for designing and improving BPM and evaluates leading approaches for process improvement efforts.

KEY FINDINGS

  • Best practice organizations are able to demonstrate the value of BPM.
  • BPM is the way best practice organizations conduct business.
  • Managing the matrix leads to becoming a process-focused organization.
  • Best-practice organizations developed comprehensive BPM frameworks.
  • Enterprise process models ensure top-down understanding and coordination of work flow.
  • The partners' BPM frameworks promote a robust governance structure.
  • Sequenced events with dedicated resources and continues funding drive BPM implementation.
  • The partners integrate their BPM initiatives into all aspects of human performance and work management.
  • BPM creates a discipline for process improvement.
  • Best-practice organizations measure process performance to see results and maturity of process to see progress.
"

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