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Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises & Contact Centers - Volume 2

Published by: CollabGen

Published: Apr. 19, 2007 - 238 Pages


Table of Contents


Analysis of Vendors and Products:


  • Avaya

  • Alcatel-Lucent / Genesys

  • Cisco Systems

  • Siemens

  • Interactive Intelligence

  • Aspect Software

  • Intervoice

  • Syntellect

Abstract

This report covers IP-telephony and multi-media Communication Servers and unified Contact Distribution systems. It includes CollabGen’s proprietary multi-dimensional NuViewsTM visual comparisons of customer-premise products and services from major vendors, including Avaya, Alcatel - Lucent / Genesys, Cisco, Siemens, Interactive Intelligence, Aspect Software, Intervoice, and Syntellect. Refer to Volume 1 for: Nortel / Microsoft, NEC Unified Solutions and a brand new and unique Interactive Voice Response (IVR) methodology for agent-assisted or ‘Guided’ phone self-service. The report addresses design principles and best practices for implementing telecommunication applications within enterprises and ‘Dynamic’ Contact Centers.

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