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IDC Survey: Business Process Outsourcing Opportunities in Western EuropePublished by: IDC Published: Apr. 4, 2007 - 41 Pages Table of ContentsTable of Contents IDC Opinion In This Study Executive Summary Methodology Introduction Figure: Distribution of Respondents by Company Size Bands Figure: Distribution of Respondents by Country Figure: Distribution of Respondents by Vertical Market Survey Respondent's Profile Table: Western Europe, Survey Respondent Profiles by Job Title (% of Respondents) Situation Overview Implementation of Shared Service Centers Figure: Implementation of Shared Service Center, by Process, Europe Implementation of Shared Service Center by Country Figure: Implementation of HR Shared Service Center, by Country Figure: Implementation of F&A Shared Service Center, by Country Figure: Implementation of Customer Care Shared Service Center, by Country Figure: Implementation of Procurement Shared Service Center, by Country Implementation of Shared Service Center by Vertical Market Figure: Implementation of Shared Service Center, by Vertical Market (Shows % of Respondents Already With Shared Service Center) Business Process Outsourcing Adoption Trends Figure: Business Process Outsourcing Adoption, by Process, Western Europe Business Process Outsourcing by Country HR Business Process Outsourcing Figure: HR Business Process Outsourcing, by Country F&A Business Process Outsourcing Figure: F&A Business Process Outsourcing, by Country Customer Care Business Process Outsourcing Figure: Customer Care Business Process Outsourcing, by Country Procurement Business Process Outsourcing Figure: Procurement Business Process Outsourcing, by Country Business Process Outsourcing by Vertical Market Figure: Business Process Outsourcing Adoption, by Vertical Market (Shows Respondents Currently Outsourcing and With Intention to Outsource) The Emergence of the "Sourcing Advisory" Figure: Sourcing Advisory Services Portfolio Penetration of Outsourcing Advisory Services Among European Organizations Figure: Usage of Sourcing Advisory Firms in Europe, 2006 Table: Usage of Sourcing Advisory Firms in Europe, by Country Figure: Usage of Sourcing Advisory Firms in Europe, by Company Size Figure: Usage of Sourcing Advisory Firms in Europe, by Industry Figure: Usage of Sourcing Advisory Firms in Europe, by Industry (> 1,000 Employees) The Role of the Sourcing Advisor Figure: Role of the Sourcing Advisor Figure: The Role of the Sourcing Advisor by Country (Mean Scores) Table: The Role of the Sourcing Advisor by Company Size (Mean Scores) Future Outlook Business Process Outsourcing ? Where Are the Opportunities and What Are the Drivers? Figure: Key Drivers to Business Process Outsourcing, Western Europe Table: Key Drivers of Business Process Outsourcing, by Country The Opportunity: Shared Service or Business Process Outsourcing? Table: Opportunity Assessment: Intention to Opt for Shared Services Against the Intention to Opt for BPO (% of Respondents)Calculated by subtracting the percentage of respondents intending to opt for BPO from the percentage intending to opt for the implementation of a shared service center. Essential Guidance Learn More Related Research Synopsis AbstractThis document is about IDC Survey: Business Process Outsourcing Opportunities in Western EuropeGet Full Details About This Report >> |
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