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IDC's Worldwide Services Taxonomy, 2007Published by: IDC Published: Feb. 26, 2007 - 89 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Executive Summary Situation Overview Introduction What Are Services? Overview Research Table: IDC's Services Foundation Market Map Table: IDC's Services Overview Market Map Table: Foundation Markets Included in Services Overview and Not Included in Services Overview General Definitions Figure: IDC's Services Market Levels Services Taxonomy Changes for 2007 Table: Changes to IDC's Services Taxonomy, 2007 Foundation Markets IT Services Foundation Market Definitions IT Consulting (TSO #1) Exceptions and Exclusions Systems Integration (TSO #4) Exceptions and Exclusions Network Consulting and Integration Services (TSO #5) Exceptions and Exclusions Custom Application Development (TSO #6) Exceptions and Exclusions IS Outsourcing (TSO #7) Exceptions and Exclusions Network and Desktop Outsourcing Services (TSO #8) Exceptions and Exclusions Application Management (TSO #9) Exceptions and Exclusions Hosted Application Management (TSO #10) Table: Distinctions Between Hosted Application Management and Traditional Application Management Exceptions and Exclusions Hosting Infrastructure Services (TSO #11) Exceptions and Exclusions Hardware Deploy and Support (TSO #15) Exceptions and Exclusions Software Deploy and Support (TSO #16) Exceptions and Exclusions IT Education and Training (TSO #18) Exceptions and Exclusions Business Services Foundation Market Definitions Business Consulting (TSO #2) Exceptions and Exclusions Key Horizontal Business Outsourcing (TSO #12) Other Business Outsourcing (TSO #13) Business Skills Training (TSO #19) Exceptions and Exclusions Business Outsourcing Research Business Process Outsourcing (BPO) Exceptions and Exclusion Processing Services Exceptions and Exclusions Distinction Between Business Process Outsourcing and Processing Services Distinction Between Horizontal BPO and Vertical BPO Horizontal (Functional) BPO Vertical (Industry-Oriented) BPO Distinction Between Key and "Other" Horizontal Functions Horizontal Business Outsourcing Market Definitions Human Resources Procurement Finance and Accounting Exceptions and Exclusions Customer Care Exceptions and Exclusions More Horizontal Business Outsourcing Market Definitions Logistics Product Engineering Sales and Marketing Facility Operations and Management Services Training Exceptions and Exclusions Horizontal Processing Services Market Definitions Human Resource Processing Services Procurement Processing Services Finance and Accounting Processing Services Logistics Processing Services Sales and Marketing Processing Services More Foundation Market Definitions Other Consulting (TSO #3) Exceptions and Exclusions Carrier Network Infrastructure Outsourcing (TSO #14) Exceptions and Exclusions Other Support (TSO #17) Exceptions and Exclusions Geographic Area Definitions Table: IDC's Services Geographic Area Map Business Function Definitions Extraction Markets Figure: Examples of Mutually Exclusive and Overlapping Extraction Markets Solution Services Market Definitions Functional Solution Services Markets Customer Relationship Management Services Exceptions and Exclusions Back-Office Services Exceptions and Exclusions Supply Chain Management Services Exceptions and Exclusions Cross-Functional Solution Services Markets Business Analytics Services Exceptions and Exclusions Content Management and Retrieval Services Exceptions and Exclusions Regulatory Compliance Services Exceptions and Exclusions Security Services Exceptions and Exclusions More Extraction Market Definitions Application Infrastructure Provider Exceptions and Exclusions Application Outsourcing Exceptions and Exclusions Exceptions and Exclusions Storage Services Exceptions and Exclusions Wireless Infrastructure and Application Services Exceptions and Exclusions Exceptions and Exclusions Corporate eLearning Exceptions and Exclusions Business Model Views Offshore Services Utility Computing Future Outlook Essential Guidance Learn More Related Research Appendix A: Services Market Research Architecture What Is a Research Architecture? Benefits to Clients Services Market Classifications Table: IDC's Comparison of IT Services Life-Cycle Activity Groups with IT Engagement Types Engagement Type Definitions IT Engagement Types IT Consulting Engagement Systems Integration Engagement IT Outsourcing Engagement Application Development Engagement Deploy and Support Engagement IT Education and Training Engagement Business Engagement Types Business Consulting Engagement Business Outsourcing Engagement Learning and Education Engagement Contract Labor and Capacity Engagement Production and Coordination Engagement Business Support Engagement Services Life-Cycle Activity Group Definitions IT Activity Groups Business Activity Groups Activity Definitions Figure: Activities: Raw Materials of Services Delivery Table: IDC's Services Industry IT Life-Cycle Activity Groupings Table: IDC's Services Industry Business Life-Cycle Activity Groupings IT Activities Planning Implementation Operations Maintenance and Support IT Education and Training Business Activities Planning and Design Implementation/Deployment Support Business Skills Training Execution/Operations Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology Figure: Measuring the Services Marketplace: Spending and Revenue Demand-Side Methodology External Services Spending Addressable Market Captive Market Services Spending Model Figure: Example of Segmenting Enterprise IT Services Buyer Spend Services Spending Surveys Forecast Assumptions Forecasting Methodology Supply-Side Methodology Figure: Example of Segmenting IT Services Supply Company Revenue Modeling Standards for Defining Revenue Bookings Revenue Recognition Captive Revenue Services Partnering and Subcontracting Revenue Figure: IDC's Services Vendor Subcontracting Revenue Allocation Data Model Product Resell Revenue Calendar Versus Fiscal Years Treatment of Exchange Rates Allocating Revenue to Geographic Regions Historical Data Reporting Determination of "Other" Figure: IDC's "Other" Company Estimation Model Vendor Revenue Allocation Top-Line Data Model Figure: IDC's Services Vendor Revenue Allocation Top-Line Data Model Services Vendor Revenue Allocation by Market Data Model Figure: IDC's Services Vendor Revenue Allocation by Market Data Model Synopsis AbstractThis IDC study provides a detailed description of IDC's services market taxonomy. For 2007, the taxonomy includes individual foundation markets grouped within three macromarket segments: project based, outsourcing, and support and training. At the worldwide level, spending is also segmented across three geographic macroregions. These macroregions are further segmented at the regional and local levels. Additionally, IDC defines a wide range of extraction markets. Extraction markets are combinations of whole or fractions of foundation markets that reflect such market dynamics as the problem being solved or the technology for which the service is provided. IDC's services market taxonomy is the basis for IDC services research studies, trackers, and forecasters worldwide, as well as the relational multidimensional schema of IDC's Services Market Forecaster database that feeds worldwide and regional vendor trackers. "IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Maryanne Coughlin, director, Global Services Model and Forecast Management. "It continues to be the premier source for defining and categorizing external IT and business services." Get Full Details About This Report >> |
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