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Trends in Vertical Contact Center Outsourcing Investment to 2012 (Databook)

Published by: Datamonitor

Published: Mar. 27, 2007 - 34 Pages


Table of Contents


TABLE OF CONTENTS
OVERVIEW
CATALYST
SUMMARY
METHODOLOGY
TRENDS IN VERTICAL CONTACT CENTER OUTSSOURCING INVESTMENT TO 2012 (DATABOOK)
Introduction
Vertical contact center outsourcing trends in Canada, 2006 - 2012
Vertical contact center outsourcing trends in the USA, 2006 - 2012
Vertical contact center outsourcing trends in Western Europe, 2006 - 2012
Vertical contact center outsourcing trends in Central & Eastern Europe, 2006 - 2012
Vertical contact center outsourcing trends in North Africa, 2006 - 2012
Vertical contact center outsourcing trends in Sub-Saharan Africa, 2006 - 2012
Vertical contact center outsourcing trends in India, 2006 - 2012
Vertical contact center outsourcing trends in the Philippines, 2006 - 2012
Vertical contact center outsourcing trends in China, 2006 - 2012
Vertical contact center outsourcing trends in Malaysia, 2006 - 2012
Vertical contact center outsourcing trends in Australia / New Zealand, 2006 - 2012
Vertical contact center outsourcing trends in Mexico, 2006 - 2012
Vertical contact center outsourcing trends in South America, 2006 - 2012
Vertical contact center outsourcing trends in Central America, 2006 - 2012
APPENDIX
Further reading
Ask the analyst
Datamonitor consulting


List of Tables and Figures


Table 1: Vertical contact center outsourcing trends in Canada, 2006 - 2012
Table 2: Vertical contact center outsourcing trends in the USA, 2006 - 2012
Table 3: Vertical contact center outsourcing trends in Western Europe, 2006 - 2012
Table 4: Vertical contact center outsourcing trends in Central & Eastern Europe, 2006 - 2012
Table 5: Vertical contact center outsourcing trends in North Africa, 2006 - 2012
Table 6: Vertical contact center outsourcing trends in Sub-Saharan Africa, 2006 - 2012
Table 7: Vertical contact center outsourcing trends in India, 2006 - 2012
Table 8: Vertical contact center outsourcing trends in the Philippines, 2006 - 2012
Table 9: Vertical contact center outsourcing trends in China, 2006 - 2012
Table 10: Vertical contact center outsourcing trends in Malaysia, 2006 - 2012
Table 11: Vertical contact center outsourcing trends in Australia / New Zealand, 2006 - 2012
Table 12: Vertical contact center outsourcing trends in Mexico, 2006 - 2012
Table 13: Vertical contact center outsourcing trends in South America, 2006 - 2012
Table 14: Vertical contact center outsourcing trends in Central America, 2006 - 2012


Figure 1: Vertical contact center outsourcing trends in Canada, 2006 - 2012
Figure 2: Vertical contact center outsourcing trends in the USA, 2006 - 2012
Figure 3: Vertical contact center outsourcing trends in Western Europe, 2006 - 2012
Figure 4: Vertical contact center outsourcing trends in Central & Eastern Europe, 2006 - 2012
Figure 5: Vertical contact center outsourcing trends in North Africa, 2006 - 2012
Figure 6: Vertical contact center outsourcing trends in Sub-Saharan Africa, 2006 - 2012
Figure 7: Vertical contact center outsourcing trends in India, 2006 - 2012
Figure 8: Vertical contact center outsourcing trends in the Philippines, 2006 - 2012
Figure 9: Vertical contact center outsourcing trends in China, 2006 - 2012
Figure 10: Vertical contact center outsourcing trends in Malaysia, 2006 - 2012
Figure 11: Vertical contact center outsourcing trends in Australia / New Zealand, 2006 - 2012
Figure 12: Vertical contact center outsourcing trends in Mexico, 2006 - 2012
Figure 13: Vertical contact center outsourcing trends in South America, 2006 - 2012
Figure 14: Vertical contact center outsourcing trends in Central America, 2006 - 2012

Abstract

Introduction

This databook takes relevant quantitative information from each of this theme's market briefs as well as the interactive model. It outlines current and projected market sizes for vertical contact center investment.

Scope

  • Quantitative vertical investment analysis for North American contact center outsourcing
  • Quantitative vertical investment analysis for EMEA contact center outsourcing
  • Quantitative vertical investment analysis for APAC contact center outsourcing
  • Quantitative vertical investment analysis for CALA contact center outsourcing


    • Highlights

    An overview of contact center outsourcing across major regions

    A drill-down into the contact center outsourcing trends in sub-regions of North America, CALA, EEA and APAC

    Reasons to Purchase

  • Learn about the shift in vertical outsourcing trends across the globe through 2012
  • Understand the sub-regional components of vertical contact center outsourcing investment
  • Determine the most optimal geographic locations for the provision of contact center outsourcing services


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