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Contact Center Outsourcing Global Model (Interactive Model)

Published by: Datamonitor

Published: Mar. 14, 2007


Table of Contents



ABOUT DATAMONITOR

OVERVIEW

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Introduction

Scope of this report

Research and analysis highlights

Key reasons to read this report

Abstract

Introduction

This model will allow users to slice and dice global, regional and national market data related to contact center outsourcing. Key parameters include revenues, agent positions, total contact centers, demand by offshore location and vertical adoption.

Reasons to Purchase

Contact center outsourcing market sizing for 34 countries, 10 vertical markets and 4 horizontal functions Total number of outsourced contact centers across 34 geographies Contact center outsourcing revenues split across countries


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