Automated and Integrated Claims Processing (Technology Focus)

Published by: Datamonitor

Published: Jan. 31, 2007 - 14 Pages

Table of Contents

DATAMONITOR VIEW

CATALYST

SUMMARY

METHODOLOGY

ANALYSIS

Claims managers increasingly consider technology a key part of business strategy

Principles and objectives of claims processing technology

Identifying opportunities: The claims ""supply chain""

Technology approaches to claims processing

Software packages offer robust functionality

Claims components and services - claims within an enterprise architecture

Intregation and automation support exception management

Exception management detects insurance fraud

Exception management reduces leakage

Conclusion: As the heart of non-life insurance, claims' strategic importance is growing

APPENDIX

Definitions

Insurance Terms

Technology Terms

Further reading

Ask the analysts

List of Figures

Figure 1: How will you create efficiency via your IT spend?

Figure 2: Automation and integration in the claims process

Figure 3: Reengineering or components currently the dominant approaches

Figure 4: Technology approaches for Claims

Abstract

• Examines the current state of the various technology strategies for claims managers.
• Analyzes aggregated information from various interviews and discussions with major FSIs and vendors.

• Learn of why claims managers are increasingly considering technology as a key part of business strategy.
• Understand the fundamental principles and objectives of claims processing technology. Become educated on technology approaches to claims processing.

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