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North American Markets for Electronic Utility Customer-Interface Systems

Published by: Frost & Sullivan

Published: Feb. 1, 1998 - 264 Pages


Table of Contents



  • Executive Summary

    • Objectives
    • Scope
    • Introduction

  • Introduction to the Markets for Electronic Utility Customer-Interface Systems

    • Where Is the Money?
    • Development of the Customer-Interface Systems Market
    • Industry Organizations
    • Industry Issues
    • Frost & Sullivan's 12-Step Market Engineering Research Methodology
    • Market Engineering Forecasting Methodology
    • Glossary of Terms

  • Analysis of the Current Markets for Electronic Utility Customer-Interface Systems

    • Market Overview
    • Sales and Distribution Analysis

  • Key Vendors of Electronic Utility Customer-Interface Systems

    • Competitive Structure

  • Strategic Success Issues

    • Key Indicators and Characteristics of Early Adopters
    • Evolving Vertical Energy IndustryCritical Success Points for the Customer-Interface Systems Markets

  • Public Reaction to the Applications, Services, and Related Ventures of Electronic Utility Customer-Interface Systems

    • Executive Notes
    • Base Survey Results
    • Cross-Tabulation Analysis of Key Questions

  • Electronic Utility Customer-Interface Systems Strategies and Issues

    • Strategies and Issues
    • Frost & Sullivan's Strategic Recommendations for Further Research

  • Market Engineering Planning in the Markets for Electronic Utility Customer-Interface Systems

    • Integrating Market Engineering into the Business Planning Process
    • Using Market Engineering Planning to Support the Business Planning Process

  • Implementation of Market Engineering

    • Introduction and Summary
    • How to ImplementMarket Engineering in a Company
    • How to Make the Most of This Market Engineering Report

  • Market Engineering Monitoring of the Markets for Electronic Utility Customer-Interface Systems

    • The Purpose of Market Engineering Monitoring
    • How to Design a Successful Monitoring Program
    • Top Ten Critical Elements of a Market Engineering Program in the Energy Industry

  • Database ofKey Industry Participants

    • Key Market Participants
    • Related Companies
    • Utilities in Survey Footprint

  • Appendix A: End-User Survey
  • Appendix B: Frequency Tables

    • Summaries
    • Statistics
    • Frequencies


Abstract

Industry restructuring and deregulation will drive the electric utility market into the future. This Frost & Sullivan report includes in-depth analysis of current electronic communication technologies for transferring information between ESPs and their residential customers. The results of a cutting-edge end-user survey highlight what customers want from user interfaces, security services, and other value-added services, and what they will be willing to pay.

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