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Instant Messaging at Asset Management Institutions: From Personal Preference to Business Necessity

Published by: TowerGroup

Published: Nov. 27, 2006


Table of Contents



TowerGroup Take-Aways

Report Coverage

Vision

Background

Attachments

Auditability

Automatic keyword surveillance

Many-to-many conversations

One-to-many conversations

One-to-one conversations

Persistence

Presence detection

Tone and inflection cues

Exhibit 1 Investment Industry's Electronic Communication Modes by Feature (2006)

Web Chat Is Not Instant Messaging

The Adoption of Instant Messaging Is Not a Fad

Exhibit 2 Instant Messaging Usage Statistics: Investment Management vs. Securities Industry in General (2006)

Benefits of Instant Messaging to the Buy Side

Exhibit 3 The Reasons Why Investment Management Firms Use Instant Messaging (2006)

Focusing on Trading

Exhibit 4 Instant Messaging in the Securities Trading Process (2006)

Pretrade

Trade

Post-Trade

Industry Concerns with IM

Exhibit 5 Reasons Why Investment Management Firms Do Not Use Instant Messaging (2006)

Security and Fraud Concerns

Best Practice Responses

A Range of Third-Party IM Providers

Exhibit 6 Third-Party Instant Messaging Applications by Category (2006)

Exhibit 7 Primary Instant Messaging Software: Investment Management vs. Securities Industry (2006)

Summary











Abstract

Instant messaging is not a fad and is not confined to personal use. Statistics from the three largest providers, AOL, Microsoft, and Yahoo!, show close to 400 million global IM accounts. The 2004 Pew Internet and American Life Study found that 21% of instant message users are at work and 40% of the messages are exchanged among colleagues. This TowerGroup Research Note analyzes the adoption of instant messaging by the asset management industry using statistics from a 2006 TowerGroup survey. The Note also describes the benefits of IM to the buy side, outlines the current industry concerns with IM, and segments the vendors that offer IM software.

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