Business Process Outsourcing

Published by: Global Industry Analysts

Published: Jul. 1, 2006 - 907 Pages

Table of Contents

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

II. EXECUTIVE SUMMARY

1. Industry Overview

By Region

By Service Segment

Introduction

Change in Market Scenario with Outsourcing

Middle Market Experiences Maximum Growth in Outsourcing

BPO to Create Sellers Market

Competition in the BPO Market

Growth in Procurement BPO Market

Procurement BPO Market

Consulting Services Market

Customer Care Services

HR Business Processes Outsourcing Market

Growth of Finance and Accounting Outsourcing Market Worldwide

Worldwide Logistics BPO Market

Europe Leads US in Deals and Business Process Outsourcing

Growth in Size of Mega Deals

ITO Growth Slows as Compared to BPO Growth

Financial Services Leads the Outsourcing Market

One-Stop-Shop for Complete HR Outsourcing Draws Appeal

Building Up the Right Team Essential for Successful HR BPO Outsourcing

Seeking Support from Third-Party Consultants: A Growing Trend

Northern Ireland Emerges as a New BPO Destination

2. Market Trends

Understanding Business Process Outsourcing

Advantages of BPO

BPO Market and its Growth

A Comparative Study of Business Process Outsourcing Against IT Outsourcing

Increased Demand for BPO

Pricing Pressure Continues

Demand for BPO Increase as Companies Focus on Core Businesses

Vendor Capacity an Important Inhibiting Factor

Outsourcing Benefits

HRO Demonstrates Vibrant Growth

Offshore Outsourcing

Growth of the Offshore Market

Global Service Delivery Gaining Momentum

Offshore Outsourcing of Call Centers

Offshore BPO

BPO - Transitioning

De-Stressing of Voice in Call centers

Captivation of the Voice

Back Office Transactions

BPO - Overview

Financial Services

Implementation Risk in Transformational BPO

HRO - A High-Profile BPO Segment

Finance & Accounting Outsourcing - The Dynamic BPO Segment

BPO Market on a High Note

Market Scenario

Factors Driving Growth

Changing Business Perspectives

Widening of Scope of New Segments

Further Expansion in Established Segments

Multi-Process BPO - A Key Growth Driver

Differences in Growth Trends by Geography and Market Segment

Attrition - The Bane of Indian BPO Sector

India Faces Increasing Challenge in Global BPO Market

India to Suffer Erosion in BPO Market Share

Indian Back-Office Service Providers Eye Overseas Markets

Europe Steering Ahead of US to Emerge as Leading Outsourcer to India

Financial BPO Segment to Witness Robust Growth

Impact on Software Enterprises

The Global Procurement BPO Market - An Overview

Demand Uptake in Procurement BPO Market

Procurement BPO Market - Key Demand Generators

Procurement BPO Market - Key Players

Major Challenges Faced by Procurement BPO Vendors

Changing BPO Buyer and Vendor Roles

Spending Trends by Segment

BPO Market Trends in 2005

Pricing Trends

Growth in Dollar Value

BPO Sales Cycle

Contract Volume Heading Northwards

The Range of Multishore BPO Expands

Need and Role of Venture Capitalists

Outsourcing Transactions Grow, While Value Takes a Plunge

Maturing Market to Drive Trend for Consolidation

Changing Perceptions

Outsourced Functions and Growth Sectors

Advantage of Integrators

Buyer and Vendor Relationships

Europe Surpasses US in Large Outsourcing Contracts

Market Players

HR BPO Gaining Rapid Ground

Offshoring and Nearshoring

Key Factors Influencing Outsourcing

Advantages and Downsides of Outsourcing

Outsourcing Model Under Transformation

Location - A Key Factor Influencing Outsourcing Decisions

OTC Technology Creating New Avenues in B2B Billing Outsourcing

On-Demand Services Picking up Momentum

Major Outsourcing Destinations for Global Companies

Singapore, Malaysia, Mexico, Ireland and Philippines - Emerging Markets

Client Base of Outsourcing Business

Countries with Potential Capabilities to Challenge India’s BPO Supremacy

Future of Outsourcing - A Global Outlook

India

China

Malaysia

Czech Republic

Singapore

Philippines

Brazil

Canada

Chile

Poland

Outsourcing Challenges

Procurement Service Outsourcing

Knowledge Process Outsourcing

Challenges in KPO

3. Service Overview

Introduction

Market Scenario

The BPO Advantage

Planning for BPO

Cost Savings in BPO

Vendor Selection

BPO Business Models

Market Diversity and Development

Why Outsource to Third Would Countries?

Improve Efficiency, Reduce Costs - The BPO Advantage

BPOs Deliver More than Just Cost Savings

How is BPO Different from ASP?

Types of BPOs

Onsite Business Process Outsourcing

Offsite Business Process Outsourcing

Offshore Business Process Outsourcing

HR BPO

Factors Influencing Renewal of Outsourcing Contracts

Key Prerequisites for Success of New Entrants in HR BPO Outsourcing

Mid Size Firms Show Increasing Acceptance for HR BPO

Benefits of BPO

Customer Service Outsourcing Going Strong

Emerging Trend Towards Automation

BPO - An Outlook

Evolution and Growth of HRO

Rationale Behind HRO

HR Outsourcing Types

Discrete Services Outsourcing

Multi-Process Services

Total HRO

Productivity Gaining Key Focus in HRO

HRO - Transforming HR Approach in Organization

Prerequisites for HRO

Trends in HRO

Multiple-Process and Total Human Resource Outsourcing to Keep Growing

Increasing "Commoditization" in HR Functions

Senior HR Executives to Play Decisive Roles in HRO Implementation

Small and Medium Enterprises to Expand HRO Services Usage

Sole Sourcing - A Potential HRO Model to Increase Operational Efficiency

4. Recent Industry Activity

StarTek Inks Agreement with WildBlue

Quintek Services to Provide BPO Services to LADWP

Guthy-Renker, EDS Extend BPO Contract

ACS Secures Wachovia Education’s BPO Contract

KARVY Launches New KPO, BPO Firm

Aegis InterWorld Launches Medical BPO Services

ICG Commerce into BPO Arrangement with Rent-A-Center

SMT Direct and Zensar Technologies Form Partnership

170 Systems and Xansa to Extent Partnership

StarTek Launches MVNO Services

Intelnet, Transcom Team Up to Offer BPO Solutions

Lattelekom and Exigen Join Hands to Provide BPO Solutions

Liberata, Gecis Form Exclusive Partnership to Provide BPO Services

PPMS to Market New Services for Parent Company

TCS and Cognos Collaborate to Service Latin American Clients

TCS Pockets Comicrom

TeleTech Holdings Acquires FinSource

Thapar Group Makes Inroads into BPO Business

InterGlobe Technologies Expands Infrastructure Operations

Cambridge Australia Wins Three-Year Contract

Liverpool Victoria Presents an Add-On Agreement with EDS

Karvy Global Services Forays into Canada

Lason India Adds a New Dimension in BPO Business

HP to Establish a New BPO Facility in Poland

ClientLogic Starts New Contact Center for US Customers

Resolution Life Extends BPO Agreement with Unisys Insurance

Convergys Acquires Deloitte’s Finance & Accounting BPO Business

Accenture Enters into BPO Deal with Japanese Elpida Memory

Ciber to Acquire Knowledge Systems of India

Unisys Bags National BCBS Contract

ICG Commerce Enters into a BPO Pact with Greif

Healthaxis, Claimsnet Enter into a Pact for Claims Transaction Services

Healthaxis and ppoONE Extend Relationship

Minacs and BT Join Hands to Offer BPO Services in Europe

Seven Companies Merge to Offer HR Services

TPI and NelsonHall Enter Pact to Provide BPO Knowledge

NIIT Technologies to Broaden Indian BPO Operations

IBM Makes Inroads into BPO Business

TCS Forays into BPO Business

Outsource Partners Inks Strategic Marketing Alliance with Thomas Group

Progeon Enters Strategic Alliance with Hazell Carr

Hewitt Acquisition of Exult to Create Global HR Powerhouse

Vsource Secures HR BPO Contract from Malaysian Company, Exel Logistics

Siebel Systems Enters Pact with Electronic Data Systems

Infosys to Establish Onsite Centers in Europe and US

Nextlinks to Establish BPO Facility in India

Capita Forms Joint Venture to Enter Indian Market

Spheris Acquires HealthScribe

OfficeTiger Takes Over Devonshire

Scandent Acquires Cambridge Integrated

Hinduja TMT Acquires Source One

ICICI OneSource Buys Pipal Research

Tela Sourcing Introduces BPO Services for the US Health Insurance Market

Exult Acquires International BPO Operations of PwC

VisualSoft Enters the BPO Market

Infosys to Launch BPO Subsidiary

ICICI OneSource Purchases Accounts Solutions Group

Indecomm Acquires Simpata

Essar Acquires Aegis

Godrej Buys Upstream

Datamatics Buys CorPay

WNS Acquires ClaimsBPO

Ephinay Purchases Core3

IndiaLife Acquires Embrace

5. Focus on Select Global Players

Accenture (USA)

Adaptis Inc. (USA)

Aegis InterWorld Inc (USA)

Affiliated Computer Systems (USA)

Amdocs (USA)

Ceridian Corporation (USA)

CGI (Canada)

Convergys Corporation (USA)

Covansys (USA)

Electronic Data Systems Corp. (USA)

Gevity HR (USA)

Hewitt Associates (USA)

Intelligroup (USA)

KARVY Global Services Limited (India)

Keane, Inc (USA)

Perot Systems Corp (USA)

Sapient (USA)

Spherion Corp (USA)

StarTek, Inc. (USA)

Tata Consultancy Services Limited (India)

Intelenet (India)

Unisys Corporation (USA)

6. Global Market Perspective

Table 1: World Recent Past, Current and Future Analysis for Business Process Outsourcing by Geographic Region - USA, Canada, Asia-Pacific, Europe and Rest of World Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 2: World 10-Year Perspective for Business Process Outsourcing by Geographic Region - Percentage Breakdown of Revenues for USA, Canada, Asia-Pacific, Europe and Rest of World for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

Table 3: World Recent Past, Current and Future Analysis for Logistics Outsourcing by Geographic Region - USA, Canada, Asia-Pacific, Europe and Rest of World Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 4: World 10-Year Perspective for Logistics Outsourcing by Geographic Region - Percentage Breakdown of Revenues for USA, Canada, Asia-Pacific, Europe and Rest of World for the Years 2000, 2006 and 2010 (includes corresponding Graph/ Chart)

Table 5: World Recent Past, Current and Future Analysis for Sales & Marketing Outsourcing by Geographic Region - USA, Canada, Asia-Pacific, Europe and Rest of World Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 6: World 10-Year Perspective for Sales & Marketing Outsourcing by Geographic Region - Percentage Breakdown of Revenues for USA, Canada, Asia-Pacific, Europe and Rest of World for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

Table 7: World Recent Past, Current and Future Analysis for Customer Care Outsourcing by Geographic Region - USA, Canada, Asia-Pacific, Europe and Rest of World Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 8: World 10-Year Perspective for Customer Care Outsourcing by Geographic Region - Percentage Breakdown of Revenues for USA, Canada, Asia-Pacific, Europe and Rest of World for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

Table 9: World Recent Past, Current and Future Analysis for Finance & Accounting Outsourcing by Geographic Region - USA, Canada, Asia-Pacific, Europe and Rest of World Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 10: World 10-Year Perspective for Finance & Accounting Outsourcing by Geographic Region - Percentage Breakdown of Revenues for USA, Canada, Asia-Pacific, Europe and Rest of World for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

Table 11: World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region - USA, Canada, Asia-Pacific, Europe and Rest of World Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 12: World 10-Year Perspective for Human Resource Outsourcing by Geographic Region - Percentage Breakdown of Revenues for USA, Canada, Asia-Pacific, Europe and Rest of World for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

Table 13: World Recent Past, Current and Future Analysis for Other Business Process Outsourcing by Geographic Region - USA, Canada, Asia-Pacific, Europe and Rest of World Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 14: World 10-Year Perspective for Other Business Process Outsourcing by Geographic Region - Percentage Breakdown of Revenues for USA, Canada, Asia-Pacific, Europe and Rest of World for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

III. MARKET

1. The United States

A. Market Analysis

Current and Future Analysis

Human Resources Outsourcing

Human Resources Outsourcing - A Highly Lucrative and Rapidly Growing Segment

North America Leads in HR Outsourcing

A Hot Market for New Players

Key Issues in HRO

The Offshoring Advantage

Offshoring Challenges

The Right Strategy for Offshoring

Procurement BPO Market

HR Outsourcing - The Leading BPO Domain

Outsource to Remain Competitive

Revenues to Remain Strong, Margins to Remain Solid

Factors Compelling US Businesses to Move to Offshore BPO Sector

The Trend for Relocating

Demand for BPOs that Bring About Transformational Change

Strategic Corporate Developments

Focus on Select US Players

Accenture

Adaptis Inc

Aegis InterWorld Inc

Affiliated Computer Systems

Amdocs

Ceridian Corporation

Convergys Corporation

Covansys

Electronic Data Systems Corp.

Gevity HR

Hewitt Associates

Intelligroup

Keane, Inc

Perot Systems Corp

Sapient

Spherion Corp

StarTek, Inc

Unisys Corporation

B. Market Analytics

Table 15: US Recent Past, Current and Future Analysis for Business Process Outsourcing by Service Segment - Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 16: US 10-Year Perspective for Business Process Outsourcing by Service Segment - Percentage Breakdown of Revenues for Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

2. Canada

A. Market Analysis

Current and Future Analysis

Strategic Corporate Developments

CGI - A Key Canadian Player

B. Market Analytics

Table 17: Canadian Recent Past, Current and Future Analysis for Business Process Outsourcing by Service Segment - Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 18: Canadian 10-Year Perspective for Business Process Outsourcing by Service Segment - Percentage Breakdown of Revenues for Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services for the Years 2000, 2006 and 2010 (includes corresponding Graph /Chart)

3. Europe

A. Market Analysis

By Region

By Service Segment

Business Process Outsourcing in Europe (2005)

Market Snapshots

An Insight into Performance of Stalwarts

Outsourcing Business Process

Europe by Region

Germany - A Special Focus

Europe Set to Become a Key BPO Market

B. Market Analytics

Table 19: European Recent Past, Current and Future Analysis for Business Process Outsourcing by Geographic Region - France, Germany, UK and Rest of Europe Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 20: European Recent Past, Current and Future Analysis for Business Process Outsourcing by Service Segment - Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 21: European 10-Year Perspective for Business Process Outsourcing by Geographic Region - Percentage Breakdown of Revenues for France, Germany, UK and Rest of Europe for the Years 2000, 2006 and 2010 (includes corresponding Graph/ Chart)

Table 22: European 10-Year Perspective for Business Process Outsourcing by Service Segment - Percentage Breakdown of Revenues for Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

3a. France

A. Market Analysis

Current and Future Analysis

B. Market Analytics

Table 23: French Recent Past, Current and Future Analysis for Business Process Outsourcing by Service Segment - Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 24: French 10-Year Perspective for Business Process Outsourcing by Service Segment - Percentage Breakdown of Revenues for Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services for the Years 2000, 2006 and 2010 (includes corresponding Graph /Chart)

3b. Germany

A. Market Analysis

Current and Future Analysis

B. Market Analytics

Table 25: German Recent Past, Current and Future Analysis for Business Process Outsourcing by Service Segment - Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 26: German 10-Year Perspective for Business Process Outsourcing by Service Segment - Percentage Breakdown of Revenues for Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services for the Years 2000, 2006 and 2010 (includes corresponding Graph /Chart)

3c. The United Kingdom

A. Market Analysis

Current and Future Analysis

UK Outsourcing Companies Move Overseas

India - The Chosen One for UK Firms

UK Players Operating in India

Capco

Capita Group

Ventura

Vertex

Strategic Corporate Developments

B. Market Analytics

Table 27: UK Recent Past, Current and Future Analysis for Business Process Outsourcing by Service Segment - Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 28: UK 10-Year Perspective for Business Process Outsourcing by Service Segment - Percentage Breakdown of Revenues for Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

3d. Rest of Europe

A. Market Analysis

Current and Future Analysis

Eastern and Central Europe Market

Russia

Strategic Corporate Developments

B. Market Analytics

Table 29: Rest of Europe Recent Past, Current and Future Analysis for Business Process Outsourcing by Service Segment - Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 30: Rest of Europe 10-Year Perspective for Business Process Outsourcing by Service Segment - Percentage Breakdown of Revenues for Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

4. Asia-Pacific

A. Market Analysis

Asia-Pacific Market for BPO

India

The Indian Edge in the Global BPO Market

More Foreign Language Jobs to Create Need for Foreign Language Professionals

Indian Outsourcing Market

Indian Procurement Service Outsourcing

Indian BPOs Under Pressure, as Tier-Two Players Gain Ground

Tier-One Suppliers Face Troubled Waters

Market Competition

Tier-Two Players Drive on Uneven Ground

BPO Leader - Today India, Tomorrow ?

India BPO Sector En Route to Growth Despite Odds

BPO Market All Set to Target Finance Sector

Indian IT Vendors Target to Increase BPO Market Share

Captive Players Dominate BPO Services Market

Indian BPO Industry to Face Shortage of Labor

India to Lose Dominance in Future

BPO Vendors Outdo IT Service Providers

Indian Vendors Eye Domestic Potential

Government Eases Policies, Allows Sharing of Facilities for Daytime Processes

Indian Government’s New Regime Strengthens Domestic BPO Market

India’s Competitive Stance Expected to Weaken

Indian Vendors Target US Healthcare Sector

Increasing Opportunities for Chartered Accountants in India

Financial Companies Plan End-to-End Outsourcing

US Healthcare Industry Opens Door to Indian BPOs

Indian BPO Market

Role of Indian Suppliers in the Domestic Market III-50 The Competition Ahead

BPO Market Share

Indian Firms Expand Horizons

Indian BPO Industry Faces Attrition

Challenging Attrition

The Emergence of Indian BPO in the Global Scene

The Changing Dynamics of the Indian BPO Industry

Multinationals Threaten Dominance of Indian Players

Service Contracts Dominate BPO Outsourcing to India

BPO in India - An Overview

Opportunities for Indian Vendors

Philippine BPO Market

Philippines Eyes US BPO Market

Strengths of Philippines

Philippines Keen to Tap European BPO Market

Strategic Corporate Developments

Focus on Select Asia-Pacific Players

KARVY Global Services Limited (India)

Tata Consultancy Services Limited (India)

Intelenet (India)

B. Market Analytics

Table 31: Asia-Pacific Recent Past, Current and Future Analysis for Business Process Outsourcing by Service Segment - Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 32: Asia-Pacific 10-Year Perspective for Business Process Outsourcing by Service Segment - Percentage Breakdown of Revenues for Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

5. Rest of World

A. Market Analysis

Current and Future Analysis

Israel

Africa

South Africa

Service Overview

Current Scenario

Growth Strategies

Outlook

Call Centers Dominate the BPO Scene

Team SA - A Group Effort to Boost Domestic BPO Market

Telecom Industry Deregulation - A Major Step Towards Rapid BPO Market Growth

South Africa to Gain as Global Companies Look to Minimize Risks

Strategic Corporate Development

B. Market Analytics

Table 33: Rest of World Recent Past, Current and Future Analysis for Business Process Outsourcing by Service Segment - Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services Independently Analyzed by Annual Revenues in US$ Billion for the Years 2000 through 2010 (includes corresponding Graph/Chart)

Table 34: Rest of World 10-Year Perspective for Business Process Outsourcing by Service Segment - Percentage Breakdown of Revenues for Logistics, Sales & Marketing, Customer Care, Finance & Accounting, Human Resource and Other Services for the Years 2000, 2006 and 2010 (includes corresponding Graph/Chart)

IV. COMPETITION

1. 24/7 Customer (India)

2. 24X7BPO (India)

3. 24x7Livechat (India)

4. 3K Corporation (USA)

5. 3SG Corporation (USA)

6. 4some IT Enabled Services (India)

7. A Chandak and Company (India)

8. A Worldscall, Inc. (Romania)

9. Aahaan Overseas, Inc. (Canada)

10. Aaka Infotech, Inc. (India)

11. Aaragon BPO Solutions Pvt. , Ltd. (India)

12. ABP Solutions (India)

13. aBridge BPO (India)

14. Accel BPO (USA)

15. Accent Eserve (India)

16. Accenture Ltd. (Bermuda)

17. Access Dataline Pvt. , Ltd. (India)

18. Acclaris (USA)

19. Acron Media Technologies (India)

20. ACS Impex (India)

21. Acumen Soft Technologies (India)

22. Acuserv (India)

23. Adaptis, Inc. (USA)

24. ADG Infotek (India)

25. Adiance Technologies (India)

26. Adithya Infotech (India)

27. Aditya Birla Nuvo Limited (India)

Table 35: Annual Sales Analysis: 2003-2005 (In INR million)

Table 36: Annual Sales Analysis by Segment: 2004-2005 (In INR million)

28. ADP Private Limited (India)

29. Advantis BPO Services (India)

30. Aegis BPO Services, Ltd. (India)

31. Aegis Communications Group Inc. (USA)

Table 37: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 38: First Quarter Sales Analysis by Business Segment: 2005-2006 (In US$ million)

32. Aegis Interworld, Inc. (USA)

33. Affiliated Computer Services, Inc. (USA)

Table 39: Nine Months Sales Analysis: 2005-2006 (Nine Months Ended, March) (In US$ million)

Table 40: Nine Months Sales Analysis by Segment: 2005- 2006 (Nine Months Ended, March) (In US$ million)

Table 41: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 42: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

34. Affinity Express, Inc. (USA)

35. Ajuba Solutions (I) Pvt. , Ltd. (India)

36. Allindialive (India)

37. Allsec Tech (India)

Table 43: Annual Sales Analysis: 2005-2006 (In INR million)

38. Allzone Management Solutions (USA)

AllZone Management Solutions (India)

39. Aloft Systems Pvt. , Ltd. (India)

40. Alsbridge (USA)

41. Alsol Technologies (India)

42. Alt Source Communications Pvt. , Ltd. (Pakistan)

43. Altius Infosystems Pvt. , Ltd. (India)

44. Amba Outsourcing (India)

45. Ambal Technologies (P) Ltd. (India)

46. Ambit ITC Ltd. (India)

47. Amdocs Business Service Pvt. , Ltd. (India)

48. Amex Information Technologies Ltd. (India)

49. Amity Solutions (India)

50. Amtier Infotech Ltd. (India)

51. AMZ Access, Inc. (USA)

52. AnantAccess (India)

53. Anode Technologies Pvt. , Ltd. (India)

54. Antiphon (UK)

55. AOL LLC (USA)

56. A-One Biz Solutions Pvt. , Ltd. (India)

57. API Outsourcing, Inc. (USA)

58. Apollo Health Street Pvt. , Ltd. (India)

59. Apvision (Private) Limited (Pakistan)

60. AR Digitech (India)

61. Aranis Business Process Services Ltd. (India)

62. Arctern Incorporated (USA)

63. Aress Software & Education Technologies Pvt. , Ltd. (India)

64. Arvato Services India (India)

65. Assent Europe Ltd. (UK)

Assent India Pvt. , Ltd. (India)

66. Astergate Solutions (India)

67. Atos Origin SA (France)

68. Aumenta Services (India)

69. Automatic Data Processing, Inc. (USA)

Table 44: Nine Months Sales Analysis: 2005-2006 (Nine Months Ended, March) (In US$ million)

Table 45: Annual Sales Analysis: 2003-2005 (In US$ million)

70. Avestha Gengraine Technologies Pvt. , Ltd. (India)

71. Axion Consultancy And Outsourcing (P) Ltd. (India)

72. BancTec, Inc. (USA)

Table 46: Nine Months Sales Analysis: 2004-2005 (Nine Months Ended, September) (In US$ million)

Table 47: Nine Months Sales Analysis by Business Segment: 2004-2005 (Nine Months Ended, September) (In US$ million)

Table 48: Annual Sales Analysis: 2003-2004 (In US$ million)

73. Banknet India (India)

74. Bay Infocomm Pvt. , Ltd. (India)

75. Bhawani Infotech Pvt. , Ltd. (India)

76. Bizprout Corporate Solutions Pvt. , Ltd. (India)

77. Bizzsource (India)

78. Blue Matrix Software Consultancy Private Limited (India)

79. BPO Callsoft (India)

80. BPO Matrix, Inc. (USA)

81. BPO Services Pvt. , Ltd. (Sri Lanka)

82. BPO Systems, Inc. (USA)

83. BrickRed BPO (India)

84. Brigade Corporation India Pvt. , Ltd. (India)

85. BTP Infoserve Pvt. , Ltd. (India)

86. Burrant Chemical LLC (USA)

87. Business Oriented Systems Ltd. (India)

88. Buzz Contact Centre Solutions (Dubai)

89. Call Logic Outsourcing (India)

90. Callbox Customer Contact Solutions, Inc. (USA)

91. CallCentris (USA)

92. Callrica (South Africa)

93. Camarilla Infotech Pvt. , Ltd. (India)

94. Cambridge Integrated Services Victoria Pty. , Ltd. (Australia)

95. Cambridge Solutions Ltd. (USA)

Table 49: Annual Sales Analysis: 2005-2006 (In US$ million)

96. Cambridge Systems (India) Pvt. , Ltd. (India)

97. Candor Business Solutions Pvt. , Ltd. (India)

98. Cangulf International (Canada)

99. Capgemini (France)

Capgimini Ernst & Young U. S. LLC (USA)

100. Capita Group PLC (UK)

101. CapStone Infoways Private Ltd. (India)

102. Care Principium Pvt. , Ltd. (India)

103. Castech Data Services, Inc. (Canada)

104. CBay Systems Limited (India)

105. Ceequence (India)

106. Centurion Consultants (India)

107. Ceridian Corporation (USA)

Table 50: First Quarter Sales Analysis: 2005-2006 (In US$ billion)

Table 51: First Quarter Sales Analysis by Business Segment: 2005-2006 (In US$ billion)

Table 52: Annual Sales Analysis: 2004-2005 (In US$ billion)

Table 53: Annual Sales Analysis by Business Segment: 2004-2005 (In US$ billion)

Table 54: Quarterly Sales Analysis: 2004-2005 (In US$ billion)

Ceridian Canada Ltd. (Canada)

108. CES (India)

109. CET Telemarketing GmbH (Germany)

110. CG Meditrans (India)

111. CGI Canada (Canada)

Table 55: Half Yearly Sales Analysis: 2005-2006 (H1) (In Can$ million)

Table 56: Half Yearly Sales Analysis by Segment: 2005- 2006 (H1) (In Can$ million)

Table 57: Half Yearly Sales Analysis by Geographic Region: 2005-2006 (H1) (In Can$ million)

Table 58: Annual Sales Analysis: 2003-2005 (In Can$ million)

Table 59: Annual Sales Analysis by Quarter: 2004-2005 (In Can$ million)

Table 60: Annual Sales Analysis by Segment: 2004-2005 (In Can$ million)

Table 61: Annual Sales Analysis by Geographic Region: 2004-2005 (In Can$ million)

Table 62: Annual Sales Analysis by Segment: 2003-2004 (In Can$ million)

112. Chakkilam Infotech Limited (India)

113. Chatrath Capital Services Pvt. , Ltd. (India)

114. Checkmate Data Services Pte. , Ltd. (Singapore)

115. Cheers Interactive (I) Pvt. , Ltd. (India)

116. Cherukuri BPO (India)

117. Chin Mudhra Technology Solutions [P] Ltd. (India)

118. Ciber, Inc. (USA)

Table 63: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 64: First Quarter Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 65: Annual Sales Analysis: 2003-2005 (In US$ million)

119. China Data Group (China)

120. Chrysalis Technologies (India)

121. Claimsnet. Com (USA)

Table 66: Annual Sales Analysis: 2004-2005 (In US$ million)

122. Cleave Global e-Services Ltd. (India)

123. ClickAccounts (USA)

124. Client Outsource (USA)

125. ClientLogic Corporation (USA)

126. CMS Icon Technologies (India)

127. Codec Communications Pvt. , Ltd. (India)

128. CodeThree Technologies (P) Ltd. (India)

129. Cognizant Technology Solutions (USA)

Table 67: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 68: First Quarter Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 69: First Quarter Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

Table 70: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 71: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 72: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 73: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

Table 74: Annual Sales Analysis by Segment: 2003-2004 (In US$ million)

Table 75: Annual Sales Analysis by Geographic Region: 2003-2004 (In US$ million)

130. Cognos, Inc. (USA)

131. CollectAR, Inc. (Canada)

132. Combine Resources (India)

133. Computech Enterprise Solutions Pvt. , Ltd. (USA)

134. Computer Consultancy Services, Inc. (India)

135. Conceptual Edge (India)

136. Concrode Digital Technologies Pvt. , Ltd. (India)

137. Consultants ‘R’ Us (India)

138. Consulting Engineers Group Ltd. (India)

139. Continuum Systems (India)

140. Convergys Corporation (USA)

Table 76: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 77: First Quarter Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 78: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 79: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 80: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 81: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

141. Convertz (India)

142. Core BPO (India) Private Limited (India)

143. Core Integrators, Inc. (USA)

144. Core Software Pvt. , Ltd. (India)

145. Core3, Inc. (USA)

146. Cosmic Internet Technologies Solutions Pvt. , Ltd. (India)

147. Cossmoss Infotech (India)

148. Covansys Corporation (USA)

Table 82: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 83: Annual Sales Analysis: 2004-2005 (In US$ million)

Covient. Com (USA)

149. CoVisible Solutions Pvt. , Ltd. (India)

150. Creative Technology (Nepal)

151. Crossdomain Solutions Pvt. , Ltd. (India)

152. CSC Chemical And Energy Group (USA)

153. Customer First Services, Inc. (India)

154. Customer One LLC (USA)

155. Customer Line Pvt. , Ltd. (India)

156. Cyber Futuristics India Pvt. , Ltd. (India)

Go4BPO (India)

GO4Customer (India)

157. Cyber Infrastructure (India)

158. CybizCall International Ltd. (India)

159. Cygnet Infotech Pvt. , Ltd. (India)

160. Cynosure Infotech Pvt. , Ltd. (India)

161. Daleel International Company (Kuwait)

162. D'anconia FZ LLC (UAE)

163. Danfa, Compsoft BPO Services Pvt. , Ltd. (India)

164. Data Entry India (India)

165. Data Infocom Limited (India)

166. Data Management Systems Pvt. , Ltd. (India)

167. Data Point Computer Services (India)

168. Datamatics Technologies Ltd. (India)

Table 84: Annual Sales Analysis: 2005-2006 (In INR million)

Table 85: Annual Sales Analysis by Geographic Region: 2005-2006 (In INR million)

169. DCS BPO Private Limited (India)

170. Deccan Multisourcing Private Limited (India)

171. Deepak Software Consultancy Pvt. , Ltd. (India)

172. Deloitte Consulting LLP (USA)

173. Destination IT Solutions (India)

174. Destiny Infotek Limited (India)

175. DevelopAll, Inc. (USA)

176. Devi Architects (India)

177. Dhooran Conversion Solutions & Services (India)

178. Digital Fuel Technologies, Inc. (USA)

179. Dimension India Networks Pvt. , Ltd. (India)

180. Distributors India (India)

181. DPS Technologies India Pvt. , Ltd. (India)

182. Dynamic Software Solutions (India)

183. e24 Technologies Pvt. , Ltd. (India)

184. E2E Serwiz Solutions Ltd. (India)

185. e4E, Inc. (USA)

186. Earnest John Technologies Limited (India)

187. Ebix, Inc. (USA)

188. Edgesys, Inc. (USA)

189. eFunds Corporation (USA)

Table 86: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 87: First Quarter Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 88: First Quarter Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

Table 89: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 90: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 91: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

eFunds International (UK)

190. EggFirst (India)

191. Einsoft Solution (India)

192. Elanee Industries (India)

193. Electronic Data Systems Corporation (EDS) (USA)

Table 92: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 93: First Quarter Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

Table 94: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 95: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 96: Annual Sales Analysis by Geographic Region: 2003-2004 (In US$ million)

Medas Limited (UK)

MphasiS BFL Limited (India)

Table 97: Annual Sales Analysis: 2004-2005 (In INR million)

Table 98: Annual Sales Analysis by Segment: 2004-2005 (In INR million) (EDS) (USA))

194. Elico Ltd. (India)

195. Elsoft Technologies Pvt. , Ltd. (India)

196. eMR Technology Ventures (India)

197. EncoreIndia (India)

198. Endeavour Info Consulting Services (P) Ltd. (India)

199. Ephinay Corporation (India)

200. EpiSource Pvt. , Ltd. (India)

201. Espire Infolabs (India)

202. ESS Solutions LLC (USA)

203. Essar Group (India)

204. Euclid Solutions Private Limited (India)

205. Exceed Outsourcing Pvt. , Ltd. (India)

206. Excellence Tech (India)

207. Eximius BPO Services, Inc. (Philippines)

208. ExlService Holdings, Inc. (USA)

209. Expersoft UK TJTC (UK)

210. Extension Solutions (USA)

211. eZee Technologies (India)

212. FarBPO LLC (USA)

213. Ficussoft India Ltd. (India)

214. Fidel Technologies (Japan)

215. FinSource, Inc. (Canada)

216. Flex Point Marketing Pvt. , Ltd. (India)

217. Flextronics Software Systems (India)

218. Focuz Group (India)

219. Fomax Information Technologies (P) Ltd. (India)

220. Fornix Limited (Hong Kong)

221. Fortune Infotech Ltd. (India)

222. Frit-India (India)

223. G. K. Kedia & Co. (India)

224. G. K. Management Services (India) Private Ltd. (India)

225. Gamzen Software Pvt. , Ltd. (India)

226. Gandhi InfotTech Pvt. , Ltd. (India)

227. Gateway Technolabs (India)

228. Gatisofttech Solutions Pvt. , Ltd. (India)

229. GeBBS Healthcare Solutions (USA)

230. Genius Digital Solutions (India)

231. Genpact (India)

232. Genuine Infotech Private Limited (India)

233. Getronics (USA)

234. Gevity (USA)

Table 99: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 100: First Quarter Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 101: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 102: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 103: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

235. GHS Holdings LLC (USA)

236. Global Equations, LLC (USA)

237. Global Infovision Pvt. , Ltd. (India)

238. Godrej Global Solutions Ltd. (India)

239. GRC Business Data Processing Pvt, Ltd. (India)

240. GTESS Corporation (USA)

241. GTL Limited (India)

Table 104: First Quarter Sales Analysis: 2005-2006 (Q1) (In Rs. Crores)

Table 105: First Quarter Sales Analysis by Segment: 2005-2006 (Q1) (In Rs. Crores)

Table 106: Annual Sales Analysis: 2004-2005 (In Rs. Crores)

242. Guthy-Renker Corporation (USA)

243. Haematologic Technologies, Inc. (USA)

244. Hangzhou Sunyard System Engineering Co. , Ltd. (China)

245. HCL Technologies Ltd. (India)

246. Headcount Services Ltd. (UK)

247. Healthaxis, Inc. (USA)

Table 107: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 108: Annual Sales Analysis: 2004-2005 (In US$ million)

248. Hello Technologies Pvt. Ltd. (Pakistan)

249. HeroITES (India)

250. Hewitt Associates, Inc. (USA)

Table 109: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 110: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 111: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 112: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 113: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

251. Hewlett-Packard Company (USA)

Table 114: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ billion)

Table 115: Half Yearly Sales Analysis by Segment: 2005 -2006 (H1) (In US$ billion)

Table 116: Annual Sales Analysis: 2004-2005 (In US$ billion)

Table 117: Annual Sales Analysis by Segment: 2004-2005 (In US$ billion)

Table 118: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ billion)

Table 119: Annual Sales Analysis by Quarter: 2004-2005 (In US$ billion)

252. Hexaware (USA)

Caliber Point Business Solutions (India)

253. Hiq Business Process (India) Private Limited (India)

254. Hi-Tech Export (USA)

255. Hitech Infosoft (India)

256. HLA Information Technologies Pvt. , Ltd. (India)

257. HnS Infotech (India)

258. HOV Services Limited (India)

259. HSBC (India)

260. HTBPO E-Services (India)

261. HTMT Ltd. (India)

Table 120: Annual Sales Analysis: 2005-2006 (In INR million)

Immaculate Intractions India Limited (India)

262. Hughes BPO Services (UK)

263. I Consultancy Services (India)

264. I. Q. M. S. Software Ltd. (India)

265. I2C World (India)

266. IBM Daksh Business Process Services Pvt. , Ltd. (India)

267. IBN Technologies Ltd. (India)

268. Icall India Limited (India)

269. Icallbiz (India)

270. ICG Commerce (USA)

271. ICICI OneSource (India)

272. iEnergizer, Inc. (USA)

273. I-Flex Solutions (India)

Table 121: Annual Sales Analysis: 2005-2006 (In INR crore)

274. iGATE Global Solutions Ltd. (India)

Table 122: Annual Sales Analysis: 2004-2006 (In INR million)

275. IMAX Solutions Private Limited (India)

276. IMSI (India) Pvt. , Ltd.

277. Inbpo Solutions, Inc. (Canada)

278. Indecomm Global Services (India)

279. IndiainfoIT (India)

280. India Life Hewitt (India)

281. Indian Call Centers (India)

282. Indoserve (India)

283. Indus Markfin Pvt. , Ltd. (India)

284. Infinite OutSourcing (India)

285. Infocrossing, Inc. (USA)

Table 123: First Quarter Sales Analysis: 2005-2006 (Q1) (In US$ million)

Table 124: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 125: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

286. Infosearch BPO Services Pvt. , Ltd. (India)

287. Infosourcing, Inc. (USA)

288. Infosys Technologies Limited (India)

Table 126: Annual Sales Analysis by Business Segment: 2005-2006 (In Rs billion)

Table 127: Annual Sales Analysis by Region: 2005-2006 (In Rs billion)

Progeon Ltd. (India)

289. Infotek Netalia Ltd. (India)

290. InfoVision Group (IVG) (India)

291. Ingentra HR Services, Inc. (USA)

292. Innominds Outsourcing Solutions (P) Ltd. (India)

293. Integrated Software Solutions Pvt. , Ltd. (India)

294. Integreon Managed Solutions, Inc. (USA)

295. Intellicom Contact Center (India)

296. Intelligroup, Inc. (USA)

Table 128: First Quarter Sales Analysis: 2005-2006 (Q1) (In US$ million)

Table 129: First Quarter Sales Analysis By Geographic Region: 2005-2006 (Q1) (In US$ million)

Table 130: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 131: Annual Sales Analysis By Geographic Region: 2004-2005 (In US$ million)

297. Intellisight India Pvt. Ltd. (India)

298. Interactive Web Connects (India)

299. Interactive Web Resources (India)

300. Interactive World (India)

301. InterGlobe Technologies (IGT) (India)

302. International Outsourcing Services (USA)

303. iRadix Technologies (India)

304. Iridium BPO Division (Geosoft Technologies Trivandrum Limited) (India)

305. I-Serve Systems Pvt. , Ltd. (India)

306. Isn Data Processing (India)

307. Itech Workshop (India)

308. ItechNext (India)

309. Jadian Technologies (India)

310. Janeeva, Inc. (USA)

311. Jay Ar Solutions (India)

312. Jiva Internet Solutions (India)

313. JTN IT Consulting Services (India)

314. KG Information Systems Private Limited (India)

315. Kailash Media (India)

316. Karmyogi Solutions Pvt. , Ltd. (India)

317. Karvy Global Services Limited (India)

318. Katwa BPO Services Pvt. , Ltd. (India)

319. Keane, Inc. (USA)

Keane Worldzen India Private Limited (India)

320. Kilburn Software Technologies India Limited (India)

321. Knoah Solutions Pvt. , Ltd. (India)

322. Korind, LLC (USA)

323. Krish Infotek (India)

324. LanceSoft India Pvt. , Ltd. (India)

325. Lason India Ltd. (India)

326. Last Peak Pvt. , Ltd. (India)

327. Latitude One Consulting Inc. , (USA)

328. Lattelekom SIA (Latvia)

329. LaunchPD Consulting Pvt. , Ltd. (India)

330. Lester, Inc. (India)

331. Liberata PLC (UK)

332. Live Help BPO (India)

333. Liverpool Victoria (UK)

334. LNSEL (India)

335. LogicaCMG PLC (UK)

Table 132: Annual Sales Analysis: 2004-2005 (In million)

Table 133: Annual Sales Analysis by Business Segment: 2004-2005 (In million)

Table 134: Annual Sales Analysis by Geographic Region: 2004-2005 (In million)

336. Ma Foi Outsourcing Solutions Limited (India)

337. Madhuvan Infotech Pvt. , Ltd. (India)

338. Mahima Technology Pvt. , Ltd. (India)

339. Managalam Infotech Ltd. (India)

340. Manam Consultancy Services Pty Ltd. (India)

341. Manisha Infocom Services Pvt. , Ltd. (India)

342. Manoeuvre Infotech (India)

343. Manthan Software Services Pvt. , Ltd. (India)

344. Mantra Technologies (USA)

345. Marketrx, Inc. (USA)

346. Markworld (USA)

347. Marvel BPO (India)

348. Medglobal Services (India)

349. Medusind Solutions (India)

350. Mehtva BPO Solutions (India)

351. Mercury Outsourcing Management Limited (India)

352. Minacs Worldwide, Inc. (Canada)

Table 135: Annual Sales Analysis: 2004-2005 (In US$ million)

353. Mirage International Services (India)

354. Mkohli (India)

355. Modern Digital Communications, Inc. (Canada)

356. Modular Infotech (P) Ltd. (India)

357. Motif India (India)

358. Move Offshore Call Center (India)

359. M-Power Digitech Ltd. (India)

360. Munimjee (UK)

361. Nash Infotech (India)

362. Necta Technology (P) Ltd. (India)

363. Neeraj Bhatia & Co. (India)

364. Nelsonhall (USA)

365. Netconnect India (India)

366. NetEdge Computing Solutions Pvt. , Ltd. (India)

367. Netspace Communications Pvt. , Ltd. (India)

368. NetSutra (India)

369. New Delhi Digital Works (India)

370. NIIT Technologies (India)

Table 136: Annual Sales Analysis: 2005-2006 (In INR million)

NIIT Smartserve Limited (India)

NIIT Technologies Limited (UK)

371. Nirvana Business Solutions Pvt. , Ltd. (India)

372. Nissi Infotech (India)

373. Northrop Grumman Information Technology (IT) (USA)

374. Novaserra (USA)

375. Nucleus Software Exports Ltd. (India)

376. Ocwen Financial Solutions Pvt. , Ltd. (India)

377. OfficeTiger LLC (USA)

Office Tiger (India)

378. Offshore Medical Billing (India)

379. OKS Group (USA)

380. Olswang (UK)

381. Omega Health IT Solutions Pvt. , Ltd. (India)

382. OP Universal Consultants Limited (UK)

383. Option Care, Inc. (USA)

Table 137: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 138: First Quarter Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 139: Annual Sales Analysis: 2003-2005 (In US$ million)

384. Oracle Corporation (USA)

Table 140: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 141: Annual Sales Analysis by Quarter: 2005-2006 (In US$ million)

Table 142: Annual Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 143: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

385. Oremus Corporate Services (India)

386. Orionssoft Technologies (India)

387. OSIRIS Solutions Pvt. , Ltd. (India)

388. Osource (India) Pvt. , Ltd. (India)

389. Outsource Data Processing (India)

390. Outsource Partners International (USA)

391. Outsourcing Bookkeeping Services (India)

392. Outsourcing Management Services LLC (USA)

393. Outsourcing Worldwide Pvt. , Ltd. (India)

394. Pacific Ventures Pvt. , Ltd. (India)

395. Pan Business Lists Pvt. , Ltd. (India)

396. Paramount Outsourcing (USA)

Paramount Outsourcing (India)

397. Parth Softech (USA)

398. Patheon, Inc. (Canada)

Table 144: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 145: Half Yearly Sales Analysis by Geographic Region: 2005-2006 (H1) (In US$ million)

Table 146: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 147: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

399. Patni Computer Services Ltd. (India)

400. P-Calyxsis Technology Solutions Pvt. , Ltd. (India)

401. Pentagon e-Services (India)

402. PeopleSupport, Inc. (USA)

Table 148: First Quarter Sales Analysis: 2005-2006 (In US$ million)

403. Perot Systems Corporation (USA)

Table 149: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 150: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 151: Annual Sales Analysis by Quarter: 2004 -2005 (In US$ million)

404. Pinnacle Technologies (P) Limited (India)

405. Pipal Research Corporation (USA)

406. Porteck India Infoservices Pvt. , Ltd. (India)

407. Post-Close America (USA)

408. PpoONE, Inc. (USA)

409. Precision Pharma Services, Inc. (USA)

410. Prestige Health Administrator (P) Ltd. (India)

411. PricewaterhouseCoopers International Ltd. (USA)

412. Prime Business Solutions (India)

413. Prime Technologies (India)

414. Pringle Software Techonologies Pvt. , Ltd. (India)

415. ProAdept (India)

416. ProAssign Services Pvt. , Ltd. (India)

417. Process Global, Inc. (USA)

418. Process-Max Solutions P Ltd. (India)

419. Prodat IT Solutions (India) Private Limited (India)

420. Proficients Business Solutions (India)

421. Promantra Synergy Solutions Ltd. (India)

422. Prompt and Secure BPO Services (India)

423. Provestment Services Ltd. (India)

424. Pumasource Ltd. (UK)

425. Pumec Consultants Pvt. , Ltd. (India)

426. Pyramid Consulting, Inc. (USA)

Pyramid Consulting, Inc. (India)

427. QAI India Limited (India)

428. QED Carbone (India)

429. Quadrant Data Solutions LLC (USA)

430. QualHub Solutions Pvt. , Ltd. (India)

431. Quality Time Data Services Pvt. , Ltd. (India)

432. Quick Data Services (India)

433. Quintek Services, Inc. (USA)

434. Quscient Business Services (India)

435. RR Infotech Ltd. (India)

436. Rave Technologies (India)

437. Ray Computech Pvt. , Ltd. (India)

438. Rehash Infotech (India)

439. Rely Services, Inc. (USA)

440. Respondez (USA)

441. Resurgent India Limited (India)

442. Revons IT Solutions Pvt. , Ltd. (India)

443. Rhombus Technologies (India)

444. Rico Ites (India)

445. Right Click Technologies (India)

446. Ring India (India)

447. RMS Consultants Pvt. , Ltd. (India)

448. RNC-BPOI (India)

449. Royalways Technologies (India)

450. S. C. Bhagat and Co. (India)

451. Saboo E-Solutions Pvt. , Ltd. (India)

452. Sai BPO Services Limited (India)

453. Sai International Trading Co. Kollam (India)

454. Saitech Datasystems Pvt. , Ltd. (India)

455. Samdisha Software Research & Development Center Pvt. , Ltd. (India)

456. Samtrack Technology Services Pvt. , Ltd. (India)

457. Sand Martin Consultants Pvt. , Ltd. (India)

458. Sapient Corporation (USA)

Table 152:First Quarter Sales Analysis 2005-2006 (Q1) (In US$ million)

Table 153:Annual Sales Analysis 2003-2005 (In US$ million)

459. Sapphire Info Solutions (P) Limited (India)

460. Satellier LLC (USA)

461. Satyam Computer Services Limited (India)

Table 154: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 155: Annual Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 156: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

Table 157: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 158: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

Nipuna Services Ltd. (India)

462. Savant Infotech Private Limited (India)

463. Scandent Group (India)

464. Seaview Support Systems Pvt. , Ltd. (India)

465. Sellcraft Softech Pvt. , Ltd. (India)

466. SGRJ & Associates (India)

467. Shinetech Software, Inc. (China)

468. Shrie Power Systems & Services (India)

469. Shubh Accounting Solutions Pvt. , Ltd. (India)

470. Siemens Business Services GmbH & Co. OHG (Germany)

471. Silgate Solutions Pvt. , Ltd. (India)

472. Simple Soft Solutions Management, Inc. (USA)

473. Sindhu Synergy Ltd. (India)

Sindhu Synergy LLC (USA)

474. Singapore Computer Systems Limited (Singapore)

Table 159: First Quarter Sales Analysis: 2005-2006 (Q1) (In S$ million)

Table 160: First Quarter Sales Analysis by Segment: 2005-2006 (Q1) (In S$ million)

Table 161: First Quarter Sales Analysis by Region: 2005-2006 (Q1) (In S$ million)

475. SMARTBridge LLC (USA)

476. SMR Solutions Pvt. , Ltd. (India)

477. SMT Direct (Canada)

478. sNiche Infotech Pvt. , Ltd. (India)

479. SoftInfotech, Inc. (India)

480. Software Nucleus, Inc. (India)

481. SourceNet Solutions, Inc. (USA)

482. Spherion Corporation (USA)

Table 162: First Quarter Sales Analysis: 2005-2006 (Q1) (In US$ million)

Table 163: Annual Sales Analysis: 2003-2005 (In US$ million)

483. Spheris (USA)

Table 164: First Quarter Sales Analysis: 2005-2006 (Q1) (In US$ million)

484. SPI (USA)

485. SSPS (P) Ltd. (India)

486. Star Tek, Inc. (USA)

487. STP Software India Private Limited (India)

488. Stride Services (India)

489. Subhashree Infotech (India)

490. Subset Services (India)

491. Summersault, Inc. (Philippines)

492. Summit HR Worldwide (India)

493. Sumreys Synergy Solutions Pvt. , Ltd. (India)

494. Sunando Dasgupta & Associates (India)

495. Sundaram Business Services (India)

496. Suntec Web Services Pvt. , Ltd. (India)

497. Sutherland Global Services, Inc. (India)

498. Sutra-Tritech Software Pvt. , Ltd. (India)

499. SWS Business Process Outsourcing Ltd. (Ireland)

500. Sykes Enterprises, Inc. (USA)

Table 165: First Quarter Sales Analysis: 2005-2006 (Q1) (In US$ million)

Table 166: First Quarter Sales Analysis by Geographic Region: 2005-2006 (Q1) (In US$ million)

501. Syntel, Inc. (USA)

502. Syscon Software Technologies and Solutions Pvt. , Ltd. (India)

503. Tact Global Services (USA)

504. Tata Consultancy Services Ltd. (India)

Table 167: Annual Sales Analysis: 2005-2006 (In INR million)

Table 168: Annual Sales Analysis by Geographic Region: 2005-2006 (In INR million)

CMC Limited (India)

Intelenet Global Services Ltd. (India)

505. Tech Mahindra Ltd. (India)

506. TechBooks (USA)

507. Technolutions Outsourcing Pvt. , Ltd. (India)

508. Tech-Synergy (USA)

509. Tecnova India Private Limited (India)

510. Tela Sourcing (USA)

511. Telegenisys India Pvt. , Ltd. (India)

512. TeleTech Holdings, Inc. (USA)

Table 169: First Quarter Sales Analysis: 2005-2006 (Q1) (In US$ million)

Table 170: First Quarter Sales Analysis by Segment: 2005-2006 (Q1) (In US$ million)

Table 171: First Quarter Sales Analysis by Geographic Region: 2005-2006 (Q1) (In US$ million)

Table 172: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 173: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 174: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 175: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

513. Thapar Group (India)

514. The BISYS Group, Inc. (USA)

515. The Document Factory BPO (India)

516. The Integrity Group (USA)

517. The Typing Factory Romscot UK Ltd. (UK)

518. Thinksol Overseas Pvt. , Ltd. (India)

519. Thomas Group, Inc. (USA)

Table 176: First Quarter Sales Analysis: 2005-2006 (Q1) (In US$ million)

Table 177: First Quarter Sales Analysis By Region: 2005-2006 (Q1) (In US$ million)

520. Thuriam (USA)

521. Tideway Co. , Ltd. (China)

522. TopSource Infotech Solutions (India)

523. Topsys Solutions (Pvt) Ltd. (India)

524. TPI, Inc. (USA)

525. Tranquilmoney, Inc. (India)

526. Tranzition International Services (India)

527. TreMyn (India)

528. TRG Holdings LLC (USA)

529. TRX, Inc. (USA)

Table 178: First Quarter Sales Analysis: 2005-2006 (Q1) (In US$ million)

Table 179: First Quarter Sales Analysis by Segment: 2005-2006 (Q1) (In US$ million)

Table 180: First Quarter Sales Analysis by Geographic Region: 2005-2006 (Q1) (In US$ million)

Table 181: Annual Sales Analysis: 2004-2005 (In US$ million)

530. TVS Automotive Europe Ltd. (UK)

531. U&D Square (India)

532. Ultima Data Systems (India)

533. Unishores (UK)

534. Unisys Corporation (USA)

Table 182: First Quarter Sales Analysis: 2005-2006 (Q1) (In US$ million)

Table 183: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 184: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 185: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 186: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

535. United Sourcing, Inc. (India)

536. ValueNotes Database Pvt. , Ltd. (India)

537. Vanguard Info Solutions Corporation (USA)

538. VCSInfotech (India)

539. vCustomer Corporation (USA)

vCustomer Services India Pvt. , Ltd. (India)

540. Vee Aar BPO Solutions Pvt. , Ltd. (India)

541. Vee Insure (India)

542. Vee Technologies, Inc. (USA)

543. veHere Interactive (India)

544. Velan Info Services (India)

545. Vertex (UK)

Table 187: Annual Sales Analysis: 2004-2005 (In £ million)

Table 188: Annual Sales Analysis by Geographic Region: 2004-2005 (In £ million)

546. Verve Communications Pvt. , Ltd. (India)

547. Virgo Softech Ltd. (India)

548. Virka Infotech Solutions (India)

549. Visama Infotech Pvt. , Ltd. (India)

550. VisualSoft Technologies Limited (India)

551. Vital Link Outsourcing (India)

552. Voice Box (India)

553. Vserve Solution (India)

554. Vsource Asia Sendirian Berhad (Malaysia)

555. Warfield Investments & Outsourcing (UK)

556. Web Research Services (India)

557. Westfort Tech Q Solutions (India)

558. Whizzgmax Media & IT Solutions Pvt. , Ltd. (India)

559. Wings Customer Care Pvt. , Ltd. (India)

560. Wipro Technologies (India)

561. Wizie. COM (India)

562. WizServe (India)

563. WNS Global Services (India)

WNS - Trinity Mortgage Services (India)

564. World Link (India) Contact Center Pvt. , Ltd. (India)

565. WOX Systems (India)

566. Xansa Recruitment (UK)

567. Xicom Technologies Ltd. (India)

568. Xplore-Tech Services Pvt. , Ltd. (India)

569. Xponse Technologies Ltd. (India)

570. Yantram (India)

571. Zavata India Pvt. , Ltd. (India)

572. Zecon Infotech (India)

573. Zenta Technologies (USA)

574. Zodiant Technologies (India)

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