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Indicators of Excellence In Hospice: Secrets To The Key Best Practices In Today’s Competitive Health and Palliative Care Environment

Published by: Managed Care Information Center

Published: Oct. 1, 2004


Table of Contents


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Abstract

There are reasons why the best of breed hospices are the best, and why it’s critical for hospice executives, your boards and management team to focus on your hospice’s indicators of excellence.

Because of today’s competitive environment, hospice executive directors and management teams are managing up to the best practices in hospice care. That’s why “Indicators of Excellence In Hospice: Secrets To The Key Best Practices In Today’s Competitive Health and Palliative Care Environment” has been organized by the hospice letter editorial team.

Listen to this 90-minute senior-level management briefing on the most important aspects of managing and measuring your hospice program:

“Indicators of Excellence In Hospice: Secrets To The Key Best Practices In Today’s Competitive Health and Palliative Care Environment.” This conference was held in October of 2004.

Besides the obvious patient care reasons why best practices in hospice count, there are pure business reasons why hospice directors and managers are zeroing in on the key benchmarks.

Face it, your hospice gets measured.

At your local level, the “word” does get around. The families and loved ones of your patients measure your program and quality of care.

Focusing on your industry’s indicators of excellence is the single most effective way to compete in today’s healthcare environment.

JCAHO accreditation surveys, hospice deemed status surveys, Community Health Accreditation Program accreditation, or the Accreditation Commission for Health Care Hospice Accreditation Program require that you document what you do.

Nursing Home Compare and Home Health Compare, from the Centers for Medicare and Mediaid Services’ (CMS) make it all the more important to be on top of your critical indicators. Consumers, obviously, want to be able to compare quality.

For instance, the Home Health Compare quality measures gather information about how well home health agencies provide care for some of their patients and provide it to consumers on the CMS Web site. The measures provide information about patients’ physical and mental health, and whether their ability to perform basic daily activities is maintained or improved. “Quality information can be used to help you compare home health agencies,” says CMS.

SPEAKER PANEL:
  • Melinda Fey, RN, Performance Improvement Consultant, Outcome Concept Systems, Inc.
  • Martha Tecca, President, Perforum
AGENDA TOPICS:
  • How you go about identifying those best practices in your organization
  • The key indicators you need to pay attention to
  • Your goals of care
  • Using your benchmark data to increase access to and the quality of care at your hospice
  • How to use the data to manage your hospice business
  • How to focus and analyze the data you need to help your hospice grow
WHO WILL BENEFIT FROM THE AUDIO CONFERENCE:

Hospices, home health agencies, hospitals, health systems, healthcare providers, hospice administrator, president/CEO, reimbursement manager, chief financial officer, executive director, home care director, director of development, nursing administrator, executive vice president, clinical services director, program director, hospice director, VP business development, director of patient care, director of social services, assistant administrator and coordinator.

"Attend" this program right in your office and enjoy significant savings - no travel time or hassle; no hotel expenses. It’s so convenient! Invite your staff members to participate.

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