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Under Hood Service: Underhood Repair Profile

Published by: Babcox Research

Published: Oct. 1, 2006


Table of Contents


Respondent Title

Percentage of Sales Attributed to Import Vehicles

Number of Service Bays

Number of Employees

Number of Technicians

Distribution of Daily Car Count

Distribution of Hourly Labor Rate

Charging for Diagnostic Time

Breakout of Time Spent on Different Activities

Specification of Brands of Parts

Source of Information on New Products

Importance of Factors in Brand Choice

Parts Sources for the Typical Location

Percentage of Parts from the Main Supplier

Trends in Parts Sources

Purchases from Jobbers and Car Dealers

Actions Taken if the Source Does Not Have the Product

Typical Delivery Time

Types of Parts Sourced from the Car Dealer

Factors Influencing Purchases from Car Dealers

Top Three Concerns Regarding Business Over the Next Year

Time Since the Last Sales Call from Various Parts Sources

Where Technicians Receive Technical Information

Most Useful Source of Technical Information

Training for Technicians Each Year

Plans to Add Staff in the Next Year

Has the Shop Lost Technicians in the Past Year

Types of Niche Services Offered

Open on Saturdays

Age of Vehicles Serviced

Types of Specific Services Offered

Engine Replacement

Access to OEM Repair Information

Distribution of Total Annual Parts Purchases

Abstract

A study of the independent automotive repair shops specializing in repairs to systems and components such as engine management, air conditioning, tune-up, emissions, head work, etc.  Results shown in tabular and chart form.  Topics include staffing, employee pay structure & benefits, sources of information used at the shop, annual business cycles, profit margins, sources of repair parts, brand specification and other topics.

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