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Maximizing Market Share Through Brand Differentiation

Published by: BioInformatics, LLC

Published: May. 1, 2006 - 175 Pages


Table of Contents


Section 1. Analysis and Interpretation of Survey Results

Executive Overview

Study Objectives

Life Science Brand Usage

5 Elements of Brand Health


Standing

Status

Perception

Profitability

Strength


Conclusion




Section 2. Study Methodology and Demographics

Executive Overview

Study Objectives

Life Science Brand Usage




Section 3. Presentation of Survey Data[Note: Data is from respondents who have used each brand.]

Brand Usage


Brands currently used


Brand Experience (by brand)


Percentage of life science laboratory budget spend per brand

Number of years products from each brand have been used by customers

Perceived usefulness of products to customers’ research

Familiarity with products

Satisfaction with the benefits of products


Purchasing Behavior (by brand)


Acceptability of prices of products

Convenience of obtaining products

Helpfulness of customer service

Helpfulness of technical support

Recency of last order placed by customers’ labs


Brand Comparisons (by brand)


Degree of similarity/difference in customers’ comparisions of each of 17 brands


Brand Personality (by brand)


Evaluation of brand 15 personality traits of brands

Descriptiveness of each trait in portraying each brand


Brand Satisfaction (by brand)


Satisfaction with 9 attributes of products from each brand

Overall satisfaction with products from each brand

Frequency that each brand offers critical advantages that other brands do not

Likelihood of recommending brand used to colleagues


Demographics


Years conducting research

Role in selection of consumables used in lab

Role in selection of instrumentation

Annual operational lab research budget in 2006

Percentage of research budget devoted to capital equipment

Total researchers in respondents’ lab or group

Total researcher in respondents’ organization

Gender, Age, Market Segment, Job Position, Geographic Region

Areas of research




Section 4. Appendices

Insights and Perspectives

Cross-Tabulations of Survey Data

Differentiation Charts by Brand

Share Index Tables by Brand

Satisfaction Quadrants by Brand

Other Publications

About BioInformatics

Our Valued Clients

Abstract

In a crowded life science market, lists of advantages and product features are no longer sufficient to differentiate one company’s offerings from another’s. How does a supplier capture potential customers’ attention and ensure that scientists develop a positive impression of its brand? A strong corporate brand can have a halo effect on a company’s products across market segments, generating excitement and a premium on that company’s goods and services. Brands that can establish an emotional connection with customers benefit from the luxury of “earning” time with scientists to make a rational, persuasive case for buying their products. Without this close bond, however, a corporation’s product brands can get lost in the multitude of companies vying for scientists’ attention.

BioInformatics’ latest report, Maximizing Market Share Through Brand Differentiation, provides suppliers with a frank and unbiased assessment of how their customers perceive their corporate brands compared to competing corporate brands. These insights will help suppliers better differentiate themselves from their closest competitors because they detail what elements are most critical in building customer loyalty and what brand characteristics customers most prefer.

Based upon the opinions of over 1,000 life scientists globally, this report provides an overall brand “scorecard” based upon key performance metrics. This scorecard can be used to determine broad areas in which specific suppliers require attention (e.g, promotion strategies, product strategies, price strategies, place strategies, or service strategies) in order to improve a supplier’s brand image. The report also includes a special focus on “differentiation mapping,” which depicts brand relationships based upon similarities and differences between corporate brands. This information will provide suppliers with insight into understanding their competitive position and that of their key rivals in the market. It will enable suppliers to strengthen both their offensive strategy (i.e., From which companies can market share be taken?) and defensive strategy (i.e., From which companies should market share be protected?). Also unique to this report is measurement of each brand’s equity in relation to other brands.

From the perspective of life scientists, this report analyzes the performance and perceptions of 17 corporate brands in the life science market. This report delivers the following:
  • Estimates market share for different market segments and geographic regions using a set of hierarchical customer-based factors
  • Assesses brand personality as a critical determinant of value creation and brand differentiation
  • Examines market factors that influence a customer’s decision to purchase one brand over another
  • Reveals customer percepations of inter-brand differentiation
  • Analyzes customer-based brand equity to determine the appeal of a brand by specific market segments
  • Evaluates customer retention rate and average customer life on a per brand basis
  • Calculates a brand’s customer value score globally and for segmented customer profiles


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