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The Changing Face of Telco Portals: An EvolutionPublished by: IDC Published: May. 2, 2006 - 17 Pages Table of ContentsTable of Contents IDC Opinion In This Insight Situation Overview Highlights Multiportal Integration Figure: The Evolution in Telecom B2B Service Integration Portal Training Customer Support Dashboards eBonding/XML Automation Invoice Validation IP-Based Performance Monitoring Service Provider Analysis AT&T Understanding Customer Needs Migration to eBonding Adoption Trends Dashboard Capabilities Access to Inventory Data Electronic Billing Support Customer Support Options Small Business Enhancements Global Crossing Portal Design Portal Usage Automated and Manual Order Entry Electronic Signature Setting Delivery Expectations Account Maintenance and Administration Number Portability Invoice and Dispute Resolution eBonding Application Performance Management Qwest Retail and Wholesale Portal Integration eBonding Toll Free Order Enhancements Portal Fields/Edit Strategies Focus Groups Customer Feedback and Training Verizon Portal Integration Customer Needs Assessment Dashboard Flexibility Access to Third-Party Inventories Reporting Tools eBonding Training SLA Management Future Outlook Learn More Related Research AbstractThis IDC Insight provides an up-to-date view of major changes under way within telco B2B portals in simplifying and streamlining the online end-user experience. Portal restructuring, online service additions, and multiportal integration efforts are in process across large carriers. A focus on AT&T, Verizon Business, Global Crossing, and Qwest portal transformations is provided. Get Full Details About This Report >> |
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