In-Dustry Update: Avoiding the Churn Burn

Published by: In-Stat

Published: Jul. 20, 2006 - 12 Pages

Table of Contents

In This Update

Avoiding the Churn Burn

Satisfaction

Churn Potential?

Loyalty as an Inhibitor to Churn

Customer Segmentation

Offices

List of Tables

Table 1. Respondent Satisfaction: Home Phone, Wireless Phone, Internet, and VoIP

Table 2. Anticipated Churn: Home Phone, Wireless, Internet, and VoIP

Table 3. Respondent Satisfaction by Income: Home Phone, Wireless Phone, Internet, and VoIP

Table 4. Anticipated Churn by Income: Home Phone, Wireless Phone, Internet, and VoIP

Table 5. Drivers of Loyalty by Income

Table 6. Respondent Satisfaction by Age: Home Phone, Wireless Phone, Internet, and VoIP

Table 7. Anticipated Churn by Age: Home Phone, Wireless Phone, Internet, and VoIP

Table 8. Drivers of Loyalty by Age

Table 9. Respondent Satisfaction by Ethnicity: Home Phone, Wireless Phone, Internet, and VoIP

Table 10. Anticipated Churn by Ethnicity: Home Phone, Wireless Phone, Internet, and VoIP

Table 11. Drivers of Loyalty by Ethnicity

Table 12. Respondent Satisfaction by Region: Home Phone, Wireless Phone, Internet, and VoIP

Table 13. Anticipated Churn by Region: Home Phone, Wireless Phone, Internet, and VoIP

Table 14. Drivers of Loyalty by Region

Abstract

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