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Published by: Frost & Sullivan
Published: Dec. 31, 2005 - 83 Pages
Table of Contents
World Communication Billing Market Analysis - The Race for a Truly Convergent Billing Platform
1. Introduction
1. Title Slide F512-65
2. Disclaimer
3. Table of Contents
4. Introduction to the World Communications Billing Software Market
5. World Communications Billing Software Market Introduction
6. World Communications Billing Software Market Introduction 2
7. Market Segmentation
8. Operational Billing Diagram
9. Billing Vendor Clients: Three Major Types of Communication Service Providers and
their Respective Market Overlap
10. Poor Investment Decisions in the 1990’s and Early 2000’s Reaps Dividends for Consumers
11. Key trend: Falling U.S. Dollar
12. Key Strategies to Capitalize on the Weak U.S. Dollar
2. Market Overview
1. Drivers and Restraints for the World Communications Billing Software Market
2. Convergent Billing: Which approach and Vendors will satisfy carrier requirements
3. Key Driver: Convergent Billing Wireless Vertical
4. Wireless Convergent Billing Discussion
5. Content and Transaction Based Billing
6. Key Drivers: Billing for Enhanced Services and Improvement of Legacy Billing Solutions
7. Total Market Size and Share
8. Key Market Event: Sale of GSS from CSG Systems to Comverse
9. Key Event: Convergys Agreement with T-Systems
10. Key Event: Amdocs acquisition of DST Innovis
11. Key Event Verisign acquires IN Prepaid Billing system from Lightbirdge
12. Total Market Size Table 1
13. Total Market Size Table 2
14. Total Market Forecast 2005-2010
15. Market Size by Solution Delivery Revenue for 2005
16. Market Size by Solution Delivery 2002-2005
17. Market Share by Solution Delivery: Software Licenses 2005
18. Market Share by Solution Delivery: Professional Services 2005
19. Market Share by Solution Delivery: Outsourcing Revenue for 2005
20. Market Forecast for Solution Delivery
21. Historical Data; 2002-2005: World Billing Software Market Total Annual Revenues
22. Historical Analysis Market Health 2002-2005
23. Market Size by Key Segments
24. Conclusions for Market Overview
3. Regional Analysis
1. Introduction to The Billing Market; Regional Analysis
2. Market Drivers by Region
3. Market Restraints by World Region
4. Market Size by World Region 2005
5. Historical Data; 2002-2005
6. Regional Market Forecast
7. Conclusion: The World Regions
4. Vertical Market Analysis
1. Introduction to the vertical markets
2. Vertical Market Drivers
3. Vertical Market Restraints
4. Vertical Market Size 2005
5. Vertical Market Share
6. Vertical Market Share 2
7. Market Forecast by Vertical 2005-2010
8. Conclusion: The Vertical Markets
5. Prepaid and Payment Billing
1. Introduction to Prepaid or Payments market
2. Network Equipment Manufacturer Market Impact
3. Prepaid Drivers and Restraints
4. Market Size and Share for Prepaid or Payment billing
5. Market Forecast for Prepaid or Payment Billing
6. Conclusions for the Prepaid and Payments Market Segment
6. Mediaiton Billing
1. Introduction to Mediation Billing
2. Mediation Drivers and Restraints
3. Market Size and Share for Billing Mediation
4. Billing Mediation Market Forecast
5. Conclusions from the Billing Mediation Segment
7. Vendor Profiles
1. Major Billing Vendors Ranked by Total Billing Revenue
2. Major Billing Vendors 2
3. Major Billing Vendors 3
4. Major Billing Vendors 4
5. Major Billing Vendors 5
6. Major Billing Vendors 6
7. Major Billing Vendors 7
8. U.S. Carrier and Vendor Analysis Introduction
9. U.S. Carrier and Vendor Analysis for 2003
10. U.S. Carrier and Vendor Analysis for 2003 Conclusion
8. Conclusions; Strategies; and Awards
1. Market Conclusions
2. Actionable Market Strategies
3. Actionable Market Strategies 2
4. Market Awards
List of Figures
- Operational Billing Diagram
- Billing Vendor Clients: Three Major Types of Communication Service Providers and their Respective Market Overlap
- Key Driver: Convergent Billing Wireless Vertical
- Key Drivers: Billing for Enhanced Services and Improvement of Legacy Billing Solutions
- Total Market Size and Share
- IN Prepaid Billing system from Lightbridge
- Total Market Size Table 1
- Total Market Size Table 2
- Total Market Forecast 2005-2010
- Market Size by Solution Delivery Revenue for 2005
- Market Size by Solution Delivery 2002-2005
- Market Share by Solution Delivery: Software Licenses 2005
- Market Share by Solution Delivery: Professional Services 2005
- Market Share by Solution Delivery: Outsourcing Revenue for 2005
- Market Forecast for Solution Delivery
- Historical Data; 2002-2005: World Billing Software Market Total Annual Revenues
- Historical Analysis Market Health 2002-2005
- Market Size by Key Segments
- Market Drivers by Region
- Market Restraints by World Region
- Market Size by World Region 2005
- Historical Data, 2002-2004
- Regional Market Forecast
- Vertical Market Drivers
- Vertical Market Restraints
- Vertical Market Size 2005
- Vertical Market Share
- Vertical Market Share 2
- Market Forecast by Vertical 2005-2010
- Prepaid Drivers and Restraints
- Market Size and Share for Prepaid or Payment billing
- Market Forecast for Prepaid or Payment Billing
- Mediation Drivers and Restraints
- Market Size and Share for Billing Mediation
- Billing Mediation Market Forecast
AbstractConvergent and Consolidated Billing Solutions will Represent a Significant Portion of Future Request for Proposals from Service Providers
Billing solution convergence and consolidation will be a major initiative undertaken by many service providers. As many carriers move into multiple vertical markets and have numerous service offerings, they will desire a homogenous billing solution for these multiple or heterogeneous services. Reasons for this abound, including cost savings due to operating only one system, the ability to offer subscribers multiple billing options, delivery simplicity, the ability to offer unified billing, and subscriber perceived simplicity. As a general trend toward mergers and acquisitions continues for service providers, they will then look to billing solution vendors to consolidate their billing operations in order to capitalize on the cost savings and economies of scale associated with post merger and acquisition corporate structuring.
Another push by service providers will be to have a billing system capable of both prepaid and postpaid billing within the same solution. Prepaid calling plans have historically been a challenge for OSS billing providers. Prepaid solutions need to be capable of real-time account updates to facilitate communication up to a variable limit depending on the amount credited. Service providers generally have higher profit margins on prepaid compared to postpaid solutions. Prepaid is the only option for communication services for some consumers, specifically credit challenged individuals.
While prepaid is primarily marketed to the lower end of the consumer market, the higher profit margin compared to postpaid makes it a viable alternative to postpaid billing for wireless providers along with others including prepaid phone cards. Prepaid popularity varies with cultural and economic differences within end-user populations. The ability to enable prepaid solutions is vital to providing a holistic suite of billing solutions. As service providers continue to seek every possible end-user within a market region or segment, prepaid functionality becomes critical. Besides the obvious motivation to decrease complexity and number of billing solutions, a provider with a single billing system for prepaid and postpaid will eventually pass the billing simplicity to the customer, which should be received warmly by the end-user. This would enable the consumer to switch between prepaid and postpaid accounts rapidly, without the hassle many wireless end-users have been through of having to switch handsets, and also have one family account with some prepaid and some postpaid accounts or services.
Billing Software Solutions Reducing Operational Expenses for Carriers
“Carriers are asking billing solution vendors to save them money, vendors must prove that their product offerings reduce carrier costs for any installation to take place” Daniel Longfield Industry Analyst, Frost & Sullivan. An important driver for demand of billing software solutions is the reduction of operational expenses for carriers. Any solution that can decrease expenses for carriers is in high demand. A method to lessen operation expenses is to create solutions that can enable a carrier to reduce a business division's headcount, while retaining equivalent productivity. This type of solution can be controversial as management groups within service providers can be torn between the cost savings that a vendor's solution can provide and the reluctance to eliminate positions within a department that may be redundant of external vendor software is facilitated. Many vendor based billing software solutions enable service providers to reduce operational costs thru automation, reduced internal headcount focused on software development, increased network capacity, and decreased need for network hardware. Number of Communications Users and Communication Use Continues to Rise Worldwide
The worldwide demand for communication devices continues to rise. Everyday, more people access the Internet, make a phone call, or watch cable or satellite television. Each year, the amount of time spent on the phone, on the Internet, or watching television also increases per individual. As the number of users (customers) increases and the number of communications events (transactions) per user also increases, demand for billing solutions in the communications industry will rise. Service providers that begin operations in emerging markets will desire a proven billing system to get into business rapidly. Other communications markets will mature, and service providers will demand top-flight billing systems to minimize churn, as well as revenue leakage. The increasing number of communications services subscribers and their increasing amount of communication use will act as a significant driver for the communication billing software market throughout the forecast period. Several high growth service provider market verticals and world regions will positively affect billing vendors. Both wireless and broadband subscriber growth is projected to continue at a significant pace. The regions of Asia, Latin America, and the rest of the world category will see enormous communication growth, including the number of end-users and the sheer amount of communication.
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