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IDC's Worldwide Services Taxonomy, 2006Published by: IDC Published: Feb. 22, 2006 - 83 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Executive Summary Situation Overview Introduction What Are Services? Overview Research Figure: IDC's View: Defining and Covering the Global Services Marketplace Table: IDC's View: Defining and Covering the Global Services Marketplace General Definitions Figure: IDC's Services Market Levels Services Taxonomy Changes for 2006 Changes Affecting Application Outsourcing Figure: IDC's Retired and 2006 Views of Application Outsourcing Market Additional Market Changes and Definition Updates Table: IDC's Market Changes, 2006 Foundation Markets Table: IDC's Services Foundation Market Map IT Services Foundation Market Definitions IT Consulting Systems Integration (SI) Network Consulting and Integration Services (NCIS) Custom Application Development (CAD) IS Outsourcing (ISO) Network and Desktop Outsourcing Services (NDOS) Application Management (AM) Hosted Application Management (Hosted AM) Hosting Infrastructure Services Hardware Deploy and Support (HWD&S) Software Deploy and Support (SWD&S) IT Education and Training Business Services Foundation Market Definitions Business Consulting Business Process Outsourcing (BPO) Processing Services Business Skills Training Business Process Outsourcing Research Distinction Between Business Process Outsourcing and Processing Services Distinction Between Horizontal BPO and Vertical BPO Horizontal (Functional) BPO Vertical (Industry-Oriented) BPO Distinction Between Key Versus "Other" Horizontal Functions Horizontal Business Process Outsourcing Market Definitions Key Horizontal Business Process Outsourcing Human Resources Procurement Finance and Accounting Customer Care Other Horizontal Business Process Outsourcing Logistics Product Engineering Sales and Marketing Facility Operations and Management Services Training Horizontal Processing Services Market Definitions Human Resource Processing Services Procurement Processing Services Finance and Accounting Processing Services Logistics Processing Services Sales and Marketing Processing Services Geographic Area Definitions Table: IDC's Services Geographic Area Map Business Function Definitions Extraction Markets Figure: Examples of Mutually Exclusive and Overlapping Extraction Markets Solution Services Market Definitions Functional Solution Services Markets Customer Relationship Management (CRM) Services Back-Office Services Supply Chain Management (SCM) Services Cross-Functional Solution Services Markets Business Analytics Services Content Management and Retrieval Services (CMRS) Regulatory Compliance Services Security Services Other Services Market Definitions Application Infrastructure Provider (AIP) Application Outsourcing (AO) Service Oriented Architecture (SOA) Professional Services Storage Services Wireless Infrastructure and Application Services (WIAS) Web Services Professional Services Corporate eLearning Business Model Views Offshore Services Utility Computing Future Outlook Essential Guidance Learn More Related Research Appendix A: Services Market Research Architecture What Is a Research Architecture? Benefits to Clients Services Market Classifications Table: IDC's Comparison of IT Services Life-Cycle Activity Groups with IT Engagement Types Engagement Type Definitions IT Engagement Types IT Consulting Engagement Systems Integration Engagement IT Outsourcing Engagement Application Development Engagement Deploy and Support Engagement IT Education and Training Engagement Business Engagement Types Business Consulting Engagement Business Outsourcing Engagement Learning and Education Engagement Contract Labor and Capacity Engagement Production and Coordination Engagement Business Support Engagement Services Life-Cycle Activity Group Definitions IT Activity Groups Business Activity Groups Activity Definitions Figure: Activities: Raw Materials of Services Delivery Table: IDC's Services Industry IT Life-Cycle Activity Groupings Table: IDC's Services Industry Business Life-Cycle Activity Groupings IT Activities Planning Implementation Operations Maintenance and Support IT Education and Training Business Activities Planning and Design Implementation/Deployment Support Business Skills Training Execution/Operations Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology Figure: Measuring the Services Marketplace: Spending and Revenue Demand-Side Methodology External Services Spending Addressable Market Captive Market Services Spending Model Figure: Example of Segmenting Enterprise IT Services Buyer Spend Services Spending Surveys Forecast Assumptions Forecasting Methodology Supply-Side Methodology Figure: Example of Segmenting IT Services Supply Company Revenue Modeling Standards for Defining Revenue Bookings Revenue Recognition Captive Revenue Services Partnering and Subcontracting Revenue Product Resell Revenue Calendar Versus Fiscal Years Treatment of Exchange Rates Allocating Revenue to Geographic Regions Historical Data Reporting Determination of "Other" Figure: IDC's "Other" Company Estimation Model Vendor Revenue Data Model Figure: IDC's Services Vendor Revenue Data Model Corollary: Services Vendor Revenue by Macromarket Data Model Figure: IDC's Services Vendor Revenue by Macromarket Data Model Synopsis AbstractThis IDC study provides a detailed description of IDC's services market taxonomy. For 2006, the taxonomy includes individual foundation markets grouped within three macromarket segments: project-based, outsourcing, and support and training. At the worldwide level, spending is also segmented across three geographic macroregions. These macroregions are further segmented at the regional and local levels. Additionally, IDC defines a wide range of extraction markets. Extraction markets are combinations of whole or fractions of foundation markets that reflect such market dynamics as the problem being solved or the technology for which the service is provided. IDC's services market taxonomy is the basis for IDC services research studies, trackers, and forecasters worldwide, as well as the relational multidimensional schema of IDC's Services Market Forecaster database that feeds worldwide and regional vendor trackers. "IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Maryanne Coughlin, director, Global Services Model and Forecast Management. "It continues to be the premier source for defining and categorizing external IT and business services." Get Full Details About This Report >> |
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