2005 U.S. Wireless B2B Survey: Wireless Manager's Challenges, Preferences, and Expectations : Market Research Report

2005 U.S. Wireless B2B Survey: Wireless Manager's Challenges, Preferences, and Expectations

Published by: IDC

Published: Oct. 20, 2005 - 73 Pages

Table of Contents
IDC Opinion
In This Study
Methodology
Figure: Respondents by Company Size
Figure: Respondents by Vertical Market
Situation Overview
Wireless Usage
Figure: Employees Using Cell Phones for Work
Table: Employees Using Cell Phones for Work by Vertical Market (% of Respondents)
Table: Employees Using Cell Phones for Work by Company Size (% of Respondents)
Table: Employees Using Cell Phones for Work by Data Users (% of Respondents)
Table: Employees Using Cell Phones for Work by Cell Phone Bill Liability (% of Respondents)
Figure: Employees Using Wireless Data Services for Work
Table: Employees Using Wireless Data Services for Work by Vertical Market (% of Respondents)
Table: Employees Using Wireless Data Services for Work by Company Size (% of Respondents)
Table: Employees Using Wireless Data Services for Work by Employees Using Cell Phone for Work (% of Respondents)
Table: Employees Using Wireless Data Services for Work by Cell Phone Bill Liability (% of Respondents)
Email Usage and Preferences
Figure: Employees with Wireless Access to Corporate Email
Table: Employees with Wireless Access to Corporate Email by Vertical Market (% of Respondents)
Table: Employees with Wireless Access to Corporate Email by Company Size (% of Respondents)
Table: Employees with Wireless Access to Corporate Email by Employees Using Cell Phones for Work (% of Respondents)
Table: Employees with Wireless Access to Corporate Email by Employees Using Data Services (% of Respondents)
Table: Employees with Wireless Access to Corporate Email by Cell Phone Bill Liability (% of Respondents)
Figure: Level of Company Interest in Purchasing Email Services Through a Wireless Provider
Table: Level of Company Interest in Purchasing Email Services Through a Wireless Provider by Vertical Market (% of Respondents)
Table: Level of Company Interest in Purchasing Email Services Through a Wireless Provider by Company Size (% of Respondents)
Table: Level of Company Interest in Purchasing Email Services Through a Wireless Provider by Employees Using Cell Phones for Work (% of Respondents)
Table: Level of Company Interest in Purchasing Email Services Through a Wireless Provider by Companies Using Wireless Data Services (% of Respondents)
Table: Level of Company Interest in Purchasing Email Services Through a Wireless Provider by Cell Phone Bill Liability (% of Respondents)
Figure: Top 3 Criteria Used When Selecting a Wireless Carrier for Wireless Email Services
Table: Top 3 Criteria Used When Selecting a Wireless Carrier for Wireless Email Services by Vertical Market (% of Respondents)
Table: Top 3 Criteria Used When Selecting a Wireless Carrier for Wireless Email Services by Company Size (% of Respondents)
Table: Top 3 Criteria Used When Selecting a Wireless Carrier for Wireless Email Services by Employees Using Cell Phones for Work (% of Respondents)
Table: Top 3 Criteria Used When Selecting a Wireless Carrier for Wireless Email Services by Companies Using Wireless Data Services (% of Respondents)
Table: Top 3 Criteria Used When Selecting a Wireless Carrier for Wireless Email Services by Cell Phone Bill Liability (% of Respondents)
Advice to Service Providers/Selection Trends
Figure: Primary Way in Which Service Providers Could Better Meet Wireless Needs
Table: Primary Way in Which Service Providers Could Better Meet Wireless Needs by Vertical Market (% of Respondents)
Table: Primary Way in Which Service Providers Could Better Meet Wireless Needs by Company Size (% of Respondents)
Table: Primary Way in Which Service Providers Could Better Meet Wireless Needs by Employees Using Cell Phones for Work (% of Respondents)
Table: Primary Way in Which Service Providers Could Better Meet Wireless Needs by Companies Using Wireless Data Services (% of Respondents)
Table: Primary Way in Which Service Providers Could Better Meet Wireless Needs by Cell Phone Bill Liability (% of Respondents)
Figure: Level of Company Interest in Consolidating Voice and Data Services with One Wireless Provider
Table: Level of Company Interest in Consolidating Voice and Data Services with One Wireless Provider by Vertical Market (% of Respondents)
Table: Level of Company Interest in Consolidating Voice and Data Services with One Wireless Provider by Company Size (% of Respondents)
Table: Level of Company Interest in Consolidating Voice and Data Services with One Wireless Provider by Employees Using Cell Phones for Work (% of Respondents)
Table: Level of Company Interest in Consolidating Voice and Data Services with One Wireless Provider by Companies Using Wireless Data Services (% of Respondents)
Table: Level of Company Interest in Consolidating Voice and Data Services with One Wireless Provider by Cell Phone Bill Liability (% of Respondents)
Figure: Importance of Ability to Roam Internationally with Existing Device
Table: Importance of Ability to Roam Internationally with Existing Device by Vertical Market (% of Respondents)
Table: Importance of Ability to Roam Internationally with Existing Device by Company Size (% of Respondents)
Table: Importance of Ability to Roam Internationally with Existing Device by Employees Using Cell Phones for Work (% of Respondents)
Table: Importance of Ability to Roam Internationally with Existing Device by Companies Using Wireless Data Services (% of Respondents)
Table: Importance of Ability to Roam Internationally with Existing Device by Cell Phone Bill Liability (% of Respondents)
Billing Trends
Figure: Employees with Corporate-Liable, Individual-Liable, and Blended-Liability Plans
Figure: Employees with Corporate-Liable Plans
Figure: Employees with Individual-Liable Plans
Figure: Employees with Plans That Are a Combination of Corporate Liable and Individual Liable
Table: Employee Cell Phone Bill Liability by Vertical Market (Mean %)
Table: Employee Cell Phone Bill Liability by Company Size (Mean %)
Table: Employee Cell Phone Bill Liability by Employees Using Cell Phones for Work (Mean %)
Table: Employee Cell Phone Bill Liability by Companies Using Wireless Data Services (Mean %)
Figure: Expected Change in Number of Employees on Corporate-Liable Subscriptions
Figure: Expected Increase in Corporate-Liable Subscriptions
Figure: Expected Decrease in Corporate-Liable Subscriptions
Table: Expected Change in Number of Employees on Corporate-Liable Subscriptions by Vertical Market (% of Respondents)
Table: Expected Change in Number of Employees on Corporate-Liable Subscriptions by Company Size (% of Respondents)
Table: Expected Change in Number of Employees on Corporate-Liable Subscriptions by Employees Using Cell Phones for Work (% of Respondents)
Table: Expected Change in Number of Employees on Corporate-Liable Subscriptions by Companies Using Wireless Data Services (% of Respondents)
Table: Expected Change in Number of Employees on Corporate-Liable Subscriptions by Cell Phone Plan Liability (% of Respondents)
Interest in Managed Services
Figure: Level of Company Interest in Managed Services
Table: Level of Company Interest in Managed Services by Vertical Market (% of Respondents)
Table: Level of Company Interest in Managed Services by Company Size (% of Respondents)
Table: Level of Company Interest in Managed Services by Employees Using Cell Phones for Work (% of Respondents)
Table: Level of Company Interest in Managed Services by Companies Using Wireless Data Services (% of Respondents)
Table: Level of Company Interest in Managed Services by Cell Phone Liability (% of Respondents)
Figure: Level of Company Interest in Software to Manage Wireless Spending In-House
Table: Level of Company Interest in Software to Manage Wireless Spending In-House by Vertical Market (% of Respondents)
Table: Level of Company Interest in Software to Manage Wireless Spending In-House by Company Size (% of Respondents)
Table: Level of Company Interest in Software to Manage Wireless Spending In-House by Employees Using Cell Phones for Work (% of Respondents)
Table: Level of Company Interest in Software to Manage Wireless Spending In-House by Companies Using Wireless Data Services (% of Respondents)
Table: Level of Company Interest in Software to Manage Wireless Spending In-House by Cell Phone Bill Liability (% of Respondents)
Figure: Primary Reason for Company Interest in Managed Wireless Services
Table: Primary Reason for Company Interest in Managed Wireless Services by Vertical Market (% of Respondents)
Table: Primary Reason for Company Interest in Managed Wireless Services by Company Size (% of Respondents)
Table: Primary Reason for Company Interest in Managed Wireless Services by Employees Using Cell Phones for Work (% of Respondents)
Table: Primary Reason for Company Interest in Managed Wireless Services by Companies Using Wireless Data Services (% of Respondents)
Table: Primary Reason for Company Interest in Managed Wireless Services by Cell Phone Bill Liability (% of Respondents)
Interest in Wireless Apps and Related Services
Figure: Primary Reason for Company Interest in Software to Manage Wireless Spending In-House
Figure: Company Interest in Wireless Apps and Related Services
Table: Company Interest in Wireless Applications and Related Services by Vertical Market (Mean Score)
Table: Company Interest in Wireless Applications and Related Services by Company Size (Mean Score)
Table: Company Interest in Wireless Applications and Related Services by Employees Using Wireless Phones for Work (Mean Score)
Table: Company Interest in Wireless Applications and Related Services by Companies Using Wireless Data Services (Mean Score)
Table: Company Interest in Wireless Applications and Related Services by Cell Phone Bill Liability (Mean Score)
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis

Abstract

This IDC study presents the results of IDC's 2005 U.S. B2B Survey of Enterprise Wireless Strategy Decision Makers. It includes topics dealing with wireless usage, email usage and preferences, advice to service providers, billing trends, managed services, and interest in other applications and related solutions. Results are shown for all respondents and also segmented by vertical market, company size, percentage of employees using cell phones for work, companies that do use wireless data services versus those that do not, and cell phone bill liability (corporate liable, individual liable, and blended liability).

"While survey results reflect the general business attitude toward wireless services, responses vary significantly by vertical market. Therefore it is important to recognize that specific industries have their own set of trends and face unique challenges. These distinctions will impact the way they view wireless services and will impact their usage and purchasing decisions." ? Rena Bhattacharyya, program manager, Wireless Business Network Services

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