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Governments and Their Customers: Bridging Their Digital Gap?Published by: IDC Published: Sep. 21, 2005 - 15 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Executive Summary Situation Overview Introduction Government Management Challenges Business Strategies for the Government Sector Technological Management Table: Most Strategically Important Solutions for the Government and Nongovernment Sectors (% of Respondents) Figure: Customer Relationship Management and Enterprise Resource Management Investments to Date Regional eGovernment Consumer Highlights Australia Hong Kong Korea China Singapore Future Outlook Essential Guidance Actions to Consider Learn More Related Research Definitions Government Sector Synopsis AbstractThis IDC study provides an up-to-date look at the citizen/user-government development dynamics within the government sector across the Asia/Pacific region. This government sector study focuses on developing egovernment initiatives in light of efforts to engage a country's citizens as customers. "One of the biggest upsides to the expansion of egovernment services is the active engagement of the citizenry in such a way that users can gain a sense of self-governing and personal empowerment. Regional governments must, however, look beyond cost-saving and operational issues that are inherent in egovernment-policy creation and see the potential usher in a new era of citizen-government communication and cooperation," says Sandra Ng, vice president, Communications, Peripherals, and Verticals Research, IDC Asia/Pacific. Get Full Details About This Report >> |
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