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Business Process Management and Knowledge Management: Strengthening Retail Customer Relationships

Published by: TowerGroup

Published: Jul. 11, 2005 - 5 Pages


Table of Contents


TowerGroup Take-Aways




Report Coverage




Background


Exhibit 1: Managing the Customer Life Cycle in Retail Banking Requires Mastery of Organic Growth Skills




People and Technology




Tools and Methods Enhance Customers' Experience

Business Process Management (BPM)

Knowledge Management (KM)



Summary

Abstract

This TowerGroup ViewPoint examines the issues banks face in building strong, profitable customer relationships and discusses new methods and technologies that can provide assistance to bankers.

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