Reaching a Crescendo: The IP PBX Market : Market Research Report

Reaching a Crescendo: The IP PBX Market

Published by: In-Stat

Published: Dec. 29, 2005 - 18 Pages

Executive Summary

Methodology

Introduction

IP Winning the
Race With TDM
- Current Use
- Purchase Plans:
  IP Takes Hold

IP-Enabled PBX
- Vendors
- Lines

IP-Based PBX
- Vendors
- Lines

Channel Partners:
A Wide Open Field

Moves, Adds,
and Changes

Conclusion

List
of Tables

Table 1. Which
of the Following Types of Voice Networks Are Currently Used in Your
Area of Responsibility?

Table 2. Which
of the Following Types of Voice Networks Do You Plan to Purchase In
the Next 12 Months?

Table 3. Which
Brands of IP-Enabled PBX Solutions Are Currently Used In Your Area of
Responsibility?

Table 4. Approximately
How Many IP-Enabled PBX Lines Do You Have In Operation?

Table 5. Which
Brands of IP-Based Solutions Are Currently Used In Your Area of Responsibility?

Table 6. Approximately
How Many IP-Based PBX Lines Do You Have In Operation?

Table 7. From Which
Channel Partners Do You Plan To/Would You Be Most Likely to Purchase
IP-Based PBX Solutions?

Table 8. What Are
Your Channel Partner Requirements When Selecting a Voice Networking
Solution Such as IP-Based or Traditional PBX Systems?

Table 9. Would
You Prefer a Channel Partner Handle Moves, Adds, and Changes, or Is
This Something You Would Rather Do Yourself?

Table 10. Which
Types of Providers Would You Prefer to Handle Moves, Adds, and Changes?

List
of Figures

Figure 1. PBX Solutions
Currently In Use Among SME and Enterprise Respondents

Figure 2. Use of
IP-Enabled Solutions

Figure 3. Use of
IP-Based Solutions

Figure 4. From
Which Channel Partners Do You Plan To/Would You Be Most Likely to Purchase
IP-Based PBX Solutions?

Figure 5. What
Are Your Channel Partner Requirements When Selecting a Voice Networking
Solution Such as IP-Based or Traditional PBX Systems?

Figure 6. Would
You Prefer a Channel Partner Handle Moves, Adds, and Changes, or Is
This Something You Would Rather Do Yourself?

Figure 7. Which
Types of Providers Would You Prefer to Handle Moves, Adds, and Changes?

Abstract

The shift from traditional PBX systems based on Time Division Multiplexing (TDM) to PBX systems that are Internet Protocol (IP)-enabled or IP-based has reached a crescendo. US businesses have moved beyond merely experimenting with IP solutions to incorporating them into the fabric of their voice and data network strategies. Many businesses have tried IP solutions, realized tangible benefits from those endeavors, and are increasingly taking actions to expand IP deployments.

Future purchase plans will hasten this shift to IP solutions, particularly in the small business market where IP-enabled and IP-based purchase plans double that of traditional PBX or Key Systems.

This shift to IP solutions has created new expectations on the part of business customers, when it comes to channel partnerships and the consultative roles partners can fill. Customers expect IP solutions to be pervasive enough that a wide range of potential channel partners will be available, including voice network and data network integrators, systems integrators, network equipment vendors, and traditional telecommunications service providers. As IP adoption increases, so does the opportunity to create strategic and ongoing relationships with business customers.

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Reaching a Crescendo: The IP PBX Market

Table of Contents

Abstract