Videoconferencing: Customers Starting To Get The Picture Executive Summary Introduction About The Panel Methodology Panel FindingsVideoconferencing Implementation Plans Planned Purchases By Type Of Equipment Planned Videoconferencing Equipment Budget Planned Primary Videoconferencing User Group Anticipated Videoconferencing Use Preferred Videoconferencing Equipment Sources Important Vendor/Product Attributes Brands Being Considered For Purchase Concerns With Videoconferencing IP Vs. ISDN Plans For Videoconferencing Management Videoconferencing's Use As Travel Replacement
List of FiguresFigure 1. Videoconferencing Implementation Plans Figure 2. Planned Purchases By Type Of Equipment Figure 3. Planned Videoconferencing Equipment Budget Figure 4. Planned Primary Videoconferencing User Group Figure 5. Anticipated Videoconferencing Use Figure 6. Preferred Videoconferencing Equipment Sources Figure 7. Important Vendor/Product Attributes Figure 8. Brands Being Considered For Purchase Figure 9. Concerns With Videoconferencing Figure 10. IP vs. ISDN Figure 11. Plans For Videoconferencing Management Figure 12. Significance Of Videoconferencing As Business Travel Replacement
Abstract
Videoconferencing: Customers Starting To Get The Picture
"Videoconferencing: Customers Starting To Get The Picture" is the sixth installment of the LAN Research Panel and provides primary, end-user data on the adoption and usage of videoconferencing technologies in companies and organizations today. Panel members represent companies of all sizes and a range of industry verticals. Data for this report was collected in May of 2002, and includes information and analysis on the videoconferencing implementation plans of panelists including: planned budgets, planned purchases by type of equipment, anticipated use and planned primary user group for videoconferencing within the panel companies. Additionally, the report examines likely videoconferencing vendors to be selected by members of the panel and the vendor/product characteristics most important to the panelists when making a purchase decision. Among the key findings: companies represented in the panel were increasingly likely to use videoconferencing as a means to connect with customers and suppliers. Also, executive management and sales personnel were the most likely users of videoconferencing. Finally, the lace of real-time video over IP networks was the major concern about videoconferencing for the panelists.
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