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Published by: In-Stat
Published: Jun. 1, 2000 - 48 Pages
Table of Contents
- Scope & Methodology
- Sample Demographics
- Number of Employees
- Title of Respondents
- Primary Line of Business
- Annual Revenue
- Multiple Locations
- Sources of Information
- The Small Business IT Department
- General IT Employees
- System Administrators
- Factors Affecting Future IT Requirements
- The Most Significant Influence
- Operating With Just a Few Applications
- Mission-critical Applications
- Difficulty in the IT Environment
- Personnel & Expenditures
- Managing Storage
- More Sophisticated IT Issues
- Defining & Implementing IT-enabled Business Strategies
- Most Significant IT Challenges
- Staying Competive and Meeting Demands
- Staffing in the IT Department
- Propensity to Outsource Applications
- Top Applications Currently Outsourced
- Reason for Not Outsourcing
- Types of Applications Considered for Outsourcing in 2000
- Types of Companies Used or Considered as Outsourcing Options
- Perceived Benefits of Using Application Services
- Barriers to the Adoption of Application Services
- Selection Criteria for ASPs
- IT Spending & Allocation
- Profiles of Small Company ASPs & Technology Service Providers
- Interliant
- ManagedOps.com (formerly The Taylor Group)
- FutureLink
- Centerbeam
- Everdream.com
- Appendix: Respondent IT Infrastructure
- Connectivity
- Server Infrastructure
- Operating Systems
- Storage
List of Tables
- Table 1: Number of Employees in Company
- Table 2: Number of Employees at Respondent's Site
- Table 3: Annual Revenue for 1999
- Table 4: Expected Annual Revenue for 2000
- Table 5: Sources used for Information on Future IT Strategies
- Table 6: Number of Employees in the IT Department (per site)
- Table 7: Number of Employees anticipated in the next 12 Months in the IT Department
- Table 8: Number of IT Professionals to be Ideally Employed in the Local IT Department
- Table 9: Number of System Administrators in the Current IT Department
- Table 10: Number of System Administrators Anticipated in 12 Months
- Table 11: Factors Expected to have the Most Significant Impact on Future IT Requirements
- Table 12: Applications Running on Local Servers
- Table 13: Mission-critical Applications
- Table 14: Difficulty in Hiring and Maintaining Qualified IT Staff (5pt scale)
- Table 15: Difficulty in Managing IT Expenditures (5pt scale)
- Table 16: Difficulty in Managing Storage Growth (5pt scale)
- Table 17: Difficulty in Performing Backups of Storage (5pt scale)
- Table 18: Difficulty in Implementing Security Initiatives (5pt scale)
- Table 19: Difficulty in Rolling out New Applications Quickly (5pt scale)
- Table 20: Difficulty in Implementing High Availability Infrastructure (5pt scale)
- Table 21: Difficulty in Managing New Server Installations (5pt scale)
- Table 22: Difficulty in Maintaining 24x7 E-Commerce Applications (5pt scale)
- Table 23: Difficulty in Selecting the Right Applications to Achieve Business Objectives (5pt scale)
- Table 24: Difficulty in Scaling to Meet Customer Demand (5pt scale)
- Table 25: Most Significant IT Infrastructure Challenges (Single Response)
- Table 26: Types of Applications that are Currently Outsourced
- Table 27: Reasons for not Considering Outsourcing of Applications
- Table 28: Types of Applications Considering Outsourcing in the next 12 Months
- Table 29: Types of Companies Currently Used as Outsource Service Providers
- Table 30: Types of Companies Considered as Outsource Service Providers
- Table 31: Perceived Benefits of Subscribing to Application Services
- Table 32: Barriers or Concerns Regarding Subscribing to Application Services
- Table 33: Factors Considered Important when when Selecting an ASP
- Table 34: Annual IT Budget for 1999
- Table 35: Current Solutions - Interliant
- Table 36: Current Solutions - ManagedOps.com
- Table 37: Current Solutions - FutureLink
- Table 38: Current Solutions - Centerbeam
- Table 39: Current Solutions - Everdream.com.com
- Table 40: Type of WAN or Internet Connectivity
- Table 41: Number of Servers in Company
- Table 42: Number of Servers Planned to be installed in the next 12 Months (Company Wide)
- Table 43: Number of Servers at Respondent's Site
- Table 44: Number of Servers Planned to be installed in the next 12 Months (Same Site)
- Table 45: Current Operating System on Servers
- Table 46: Operating System on Servers in 12 Months
- Table 47: Storage Attached to Servers (Gigabytes)
- Table 48: Planned Storage in the Next 12 Months
List of Figures
- Figure 1: Job Title of Respondent
- Figure 2: Level of Knowledge in IT Infrastructure Procurement and Implementation
- Figure 3: Level of Familiarity with the Concept of Outsourcing
- Figure 4: Primary line of Business
- Figure 5: Percent of Respondents with Multiple Offices
- Figure 6: Type of Web Sites Used to Look for Information on Future IT Strategies
- Figure 7: Allocation of IT Budget
- Figure 8: Level of Storage Consolidation Within Organization Today
AbstractThis report details the over-riding IT issues facing small and SOHO businesses in the US, providing research into these firms likelihood to use outsourcing options to address these issues. Specifically, this research examines these businesses' propensity to adopt application services, from which types of companies and using what selection criteria. This report also provides detail on respondents IT infrastructure, primarily as it relates to servers and operating systems. Profiles of key ASPs targeting small companies included. This research was conducted at December 1999-January 2000 and leverages In-Stat on-going research in both the small business and SOHO markets.
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