Online Computing Infrastructure: Considering the Customer -- Medium & Enterprise Businesses

Published by: In-Stat

Published: Jun. 1, 2000 - 54 Pages

Table of Contents

• Scope and Methodology
  
  
  
  • Scope
    
  • Methodology
    
  
  
• Sample Demographics
  
  
  
  • Number of Employees
    
  • Title of Respondents
    
  • Primary Line of Business
    
  • Annual Revenue
    
  • Multiple Locations
    
  
  
• Sources of Information
  
• The Enterprise IT Department
  
  
  
  • General IT Employees
    
  • System Administrators
    
  
  
• Factors Affecting Future IT Requirements
  
  
  
  • The Most Significant Influence
    
  • Operating in an Application-Rich Environment
    
  • Mission-Critical Applications
  
  
• Difficulty in the IT Environment
  
  
  
  • Personnel and Expenditures
    
  • Managing Storage
    
  • In the Data Center
    
  • Defining and Implementing IT-Enabled Business Strategies
  
  
• Most Significant IT Challenges
  
  
  
  • Staffing in the IT Department
    
  • Systems and Network Management
  
  
• Propensity to Outsource Applications
  
  
  
  • Top Applications Currently Outsourced
    
  • Reason for Not Outsourcing
    
  • LI>Types of Applications Considered for Outsourcing in 2000
    
  • Types of Companies Used or Considered as Outsourcing Options
    
  • Perceived Benefits of Using Application Services
    
  • Barriers to the Adoption of Application Services
    
  • Selection Criteria for ASPs
    
  
  
• IT Spending and Allocation
  
• Appendix: Respondent IT Infrastructure
  
  
  
  • Connectivity
    
  • Server Infrastructure
    
  • Operating Systems
    
  • Storage

List of Tables

• Table 1: Number of Employees in Company
  
• Table 2: Number of Employees at Respondents Site
  
• Table 3: Annual Revenue for 1999
  
• Table 4: Expected Annual Revenue for 2000
  
• Table 5: Sources Used for Information on Future IT Strategies
  
• Table 6: Number of Employee in the IT Department (Per Site)
  
• Table 7: Number of Employees Anticipated in the Next 12 Months in the IT Department
  
• Table 8: Number of IT Professionals to be Ideally Employed in the Local IT Department
  
• Table 9: Number of System Administrators in the Current IT Department
  
• Table 10: Number of System Administrators Anticipated in 12 Months
  
• Table 11: Factors Expected to have the Most Significant Impact on Future IT Requirements
  
• Table 12: Applications Running on Local Servers 14
  
• Table 13: Mission-Critical Applications
  
• Table 14: Difficulty in Hiring and Maintaining Qualified IT Staff (5 point scale)
  
• Table 15: Difficulty in Managing IT Expenditures (5 point scale)
  
• Table 16: Difficulty in Managing Storage Growth (5 point scale)
  
• Table 17: Difficulty in Performing Backups of Storage (5 point scale)
  
• Table 18: Difficulty in Implementing Security Initiatives (5 point scale)
  
• Table 19: Difficulty in Rolling out New Applications Quickly (5 point scale)
  
• Table 20: Difficulty in Implementing High Availability Infrastructure (5 point scale)
  
• Table 21: Difficulty in Managing New Server Installations (5 point scale)
  
• Table 22: Difficulty in Maintaining 24x7 E-Commerce Applications (5 point scale)
  
• Table 23: Difficulty in Selecting the Right Applications to Achieve Business Objectives (5 point scale)
  
• Table 24: Difficulty in Scaling to Meet Customer Demand (5pt scale)
  
• Table 25: Most Significant IT Infrastructure Challenges (Single Response)
  
• Table 26: Types of Applications That are Currently Outsourced
  
• Table 27: Reasons for not Considering Outsourcing of Applications
  
• Table 28: Types of Applications Considering Outsourcing in the next 12 Months
  
• Table 29: Types of Companies Currently Used as Outsource Service Providers
  
• Table 30: Types of Companies Considered as Outsource Service Providers
  
• Table 31: Perceived Benefits of Subscribing to Application Services
  
• Table 32: Factors Considered Important When Selecting an ASP
  
• Table 33: Barriers or Concerns Regarding Subscribing to Application Services
  
• Table 34: Annual IT Budget for 1999
  
• Table 35: Type of WAN or Internet Connectivity
  
• Table 36: Number of Servers in Company
  
• Table 37: Number of Servers Planned to be Installed in the Next 12 Months (Company Wide)
  
• Table 38: Number of Servers at Respondent's Site
  
• Table 39: Number of Servers Planned to be Installed in the Next 12 Months (Same Site)
  
• Table 40: Current Operating System on Servers
  
• Table 41: Operating System on Servers in 12 Months
  
• Table 42: Storage Attached to Servers (Gigabytes)
  
• Table 43: Planned Storage in the Next 12 Months

List of Figures

• Figure 1: Job Title of Respondent
  
• Figure 2: Level of Knowledge in IT Infrastructure Procurement and Implementation
  
• Figure 3: Level of Familiarity with the Concept of Outsourcing
  
• Figure 4: Primary Line of Business
  
• Figure 5: Percent of Respondents with Multiple Offices
  
• Figure 6: Type of Web Sites Used to Look for Information on Future IT Strategies
  
• Figure 7: Allocation of IT Budget
  
• Figure 8: Level of Storage Consolidation Within Organization Today
  

Abstract

This report details the overriding IT issues facing medium and enterprise businesses in the U.S., providing research into these firms' likelihood to use outsourcing options to address these issues. Specifically, this research examines these businesses' propensity to adopt application services, from which types of companies, and using what selection criteria. Profiles of key ASP targeting the corporate market are included. This report also provides detail on respondents' IT infrastructure, primarily as it relates to servers and operating systems. This research was conducted from December 1999 through January 2000, and leverages In-Stat's ongoing research in both the middle and enterprise markets.

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