Table of Contents

• Executive Summary
  
  
  


• Methodology
  
  
  
  
  
  • Forecasting
    Techniques
    
    
  
  
  • Definitions
    
    
    
  
  
  • Structured
    Research Sources
    
    
    
    
    
    • BBS3: IT
      Managers, 2002
      
      
    
    
    • BBS3: Telecommuters,
      2002
      
      
    
    
    • Title of
      Respondent: IT Managers, 2002
      
      
      
      
      
      • Type
        of Telecommuters Supported
        
        
      
      
      
      
    
    
    • Title of
      Respondent: Telecommuters, 2002
      
      
      
      
      
      • Tenure
        with Current Employer & As a Telecommuter
        
        
      
      
      • Frequency
        of Daytime & Nighttime Telecommuting
        
        
      
      
      
      
    
    
    
    
  
  
  • Change in Scope
    of Demographics
    
    
  
  
  
  


• Middle Market Demographics
  
  
  
  
  
  
  • Number of Firms
    
    
    
  
  
  • Number of Employees
    
    
    
  
  
  • Work Environments
    
    
    
    
    
    
    • Employment
      by Primary Location, 2002-2006
      
      
    
    
    
    
  
  
  • Telecommuters
    
    
    
    
    
    
    • Internet-accessing
      Telecommuters in the Middle Market
      
      
    
    
    
    
  
  
  
  


• Market Overview
  
  
  
  
  
  
  • IT Managers:
    Perceptions of Operating Performance
    
    
    
    
    
    • Telecommuters:
      Perceptions of Operating Performance
      
      
      
      
      
      • Perceptions
        of Operating Performance by Size of Business
        
        
      
      
      
      
    
    
    
    
  
  
  • IT Managers:
    Telecommuters Trends
    
    
    
    
    
    
    
    • Telecommuter
      Trends by Size of Business
      
      
    
    
    
    
    • Type of
      Telecommuters Changing the Most by Size of Business
      
      
    
    
    • Telecommuters:
      Changes in the Frequency of Working from Home
      
      
      
      
      
      • Changes
        in the Frequency of Working from Home by Size of Business
        
        
        
      
      
      
      
    
    
    
    
  
  
  
  


• IT @ Home
  
  
  
  
  
  • IT Managers:
    Telecommuters' Impact on IT Spending
    
    
    
    
    
    
    
    • Telecommuters'
      Impact on IT Spending by Size of Business
      
      
    
    
    
    
    
    
  
  
  • Spending Allocated
    to Telecommuters
    
    
  
  
  • IT Managers
    & End Users: Telecommuters' Applications
    
    
  
  
  
  


• Internet @ Home
  
  
  
  
  
  
  • Telecommuters:
    Importance of the Internet & Broadband for Productivity
    
    
  
  
  • IT Managers:
    Internet Connections in Use
    
    
    
    
    
    
    
    • Internet
      Connections in Use by Size of Business
      
      
    
    
    
    
    
    
  
  
  
  




• IT Managers:
  Importance of Broadband @ Home
  
  
  
  
  
  
  
  • Importance
    of Broadband @ Home by Size of Business
    
    
  
  
  
  
  
  


• Telecommuters:
  Payment for Internet Connection
  
  


• IT Managers:
  Selection of Internet Services
  
  


• IT Managers:
  Preferred Method of Providing Broadband
  
  


• IT Managers:
  Type of Broadband Provided Under a Corporate Account
  
  




• VPN @ Home
  
  
  
  
  
  • IT Managers:
    Telecommuters' Influence in Selection of VPN Solutions
    
    
  
  
  • IT Managers:
    Types of VPN Solutions Used
    
    
    
    
    
    • IT Managers:
      Types of VPN Solutions Preferred
      
      
      
      
      
      • IT
        Managers: Types of VPN Solutions Preferred by Size of Business
        
        
        
      
      
      
      
    
    
    
    
  
  
  • Telecommuters:
    Frequency of VPN Connections
    
    
  
  
  • Telecommuters:
    Duration of VPN Sessions
    
    
  
  
  • Telecommuters:
    Remotely Accessed Applications
    
    
    
    
    
    
    
    • Telecommuters:
      Remotely Accessed Applications by Size of Business
      
      
    
    
    
    
    
    
  
  
  
  


• Policies &
  Problems
  
  
  
  
  
  • IT Managers:
    Policies for Telecommuters
    
    
    
    
    
    
    
    • IT Managers:
      Policies for Telecommuters by Size of Business
      
      
    
    
    
    
    
    
  
  
  • Telecommuters:
    IT Problems Working from Home
    
    
  
  
  
  


• Conclusion

List of Tables

• Table 1. Number
  of Firms - Middle Market, 2002-2006
  
  


• Table 2. Number
  of Employees - Middle Market, 2002-2006
  
  


• Table 3. Employment
  by Primary Location - Middle Market, 2002-2006
  
  


• Table 4. Number
  of Telecommuters

  Abstract

  The growing number of remote and mobile workers, particularly telecommuters, is having one of the most significant impacts on business telecom requirements. As a result, demand for low-end broadband solutions, namely ADSL and cable access, have grown steadily across all sizes of business, even very large firms, where low-end solutions were previously thought to lack "robustness."

  This study provides an overview of the fundaments of business broadband in the home for middle market "at home" workers. These fundaments include the impact of at home workers on business demands for broadband, telecom and networking solutions in their home offices, as well as how they use the solutions, etc.
  
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