2002 U.S. Large Business Market Overview and Topline Assessment

Published by: Access Markets International Partners

Published: Jan. 17, 2003

Table of Contents

U.S. LB Executive Summary

U.S. LB Executive Summary: IT/Telecom Spending

U.S. LB Executive Summary: Firmographics/Background

U.S. LB Executive Summary: Key Findings

U.S. LB Executive Summary: IT Budget Outlook

U.S. LB Executive Summary: Near Term Strategic IT Directions

U.S. LB Executive Summary: IT Outsourcing

U.S. LB Executive Summary: Computing Hardware Highlights

U.S. LB Executive Summary: Enterprise Applications Highlights

U.S. LB Executive Summary: Datacom Highlights

U.S. LB Executive Summary: Networking Highlights

U.S. LB Executive Summary: Internet/Intranet/Extranet Highlights

U.S. LB Executive Summary: Call Centers

U.S. LB Executive Summary: Purchase Channels Usage

U.S. LB Methodology

U.S. LB What is a Large Business?

U.S. LB Methodology Overview

U.S. LB Survey Methodology Overview

U.S. LB Background and Firmographics

U.S. LB Breakout of Universe by Employee Size and Industry

U.S. LB Average Number of Sites/Locations Worldwide

U.S. LB Average Number of Sites/Locations Worldwide by Employee Size

U.S. LB Number of Additional Sites/Locations Worldwide Planned in Next 12 Months

U.S. LB Number of Additional Sites/Locations Worldwide Planned in Next 12 Months – By Employee Size

U.S. LB Average Annual Revenues

U.S. LB Average Annual Revenues – By Employee Size

U.S. LB Changes in Annual Revenues

U.S. LB Changes in Annual Revenues – By Employee Size

U.S. LB Revenue Generation & Suppliers/Vendors Breakout

U.S. LB Revenue Generation Breakout – By Employee Size

U.S. LB Type of Customers Breakout – By Employee Size

U.S. LB Types of Remote Sites Operated

U.S. LB Types of Remote Sites Operated – By Employee Size

U.S. LB Number of Suppliers, Vendors, or Business Partners Actively Doing Business With Each Month

U.S. LB Number of Suppliers, Vendors, or Business Partners Actively Doing Business With Each Month – By Employee Size

U.S. LB Supplier/Vendor Overview – By Employee Size

U.S. LB Summary Comparisons

U.S. LB Key Technology Penetration

U.S. LB Market Overview: Expanded Technology Penetration

U.S. LB IT/Telecom Spending Areas

U.S. LB IT/Telecom Spending Comparisons

U.S. LB IT Budgets, Planning & Decision-Making

U.S. LB Average Global Annual IT Budget

U.S. LB Average Global Annual IT Budget – By Employee Size

U.S. LB Changes in Average Global Annual IT Budget

U.S. LB Changes in Average Global Annual IT Budget By Employee Size

U.S. LB IT Budget Spending Breakout by IT Area

U.S. LB IT Budget Spending Breakout by IT Area By Employee Size

U.S. LB Number of IT Employees

U.S. LB Number of IT Employees by Employee Size

U.S. LB Top 5 Strategic Focus Areas for Large Business

U.S. LB Importance of Business Focus Areas – Business Process Automation

U.S. LB Importance of Business Focus Areas – Business Process Automation By Employee Size

U.S. LB Importance of Business Focus Areas – Connectivity & Data Networking

U.S. LB Importance of Business Focus Areas – Connectivity & Data Networking By Employee Size

U.S. LB Importance of Business Focus Areas – Internet/IP Applications

U.S. LB Importance of Business Focus Areas – Internet/IP Applications By Employee Size

U.S. LB Importance of Business Focus Areas – Networking/Computing Operating Systems and Applications

U.S. LB Importance of Business Focus Areas – Networking/Computing Operating Systems and Applications By Employee Size

U.S. LB Importance of Business Focus Areas – Security, Training, Outsourcing & Other Services

U.S. LB Importance of Business Focus Areas – Security, Training, Outsourcing & Other Services By Employee Size

U.S. LB Degree of IT Purchase Decision-Making Autonomy

U.S. LB Degree of IT Purchase Decision-Making Autonomy by IT Budget Level

U.S. LB IT Spending Breakout by Channel

U.S. LB IT Spending Breakout by Channel By Employee Size

U.S. LB IT Services Outsourcing

U.S. LB Computing – Summary Charts

U.S. LB Total Spending on Computing Hardware, Software, and Service/Support

U.S. LB Average Spending on Computing Hardware, Software, Service & Support

U.S. LB Computing – Hardware and Service/Support

U.S. LB Penetration Form Factors Used

U.S. LB Average Number and Type of Form Factors Used

U.S. LB Desktop and Portable PCs Owned per Employee; By Employee Size (PC to Employee Ratio)

U.S. LB Spending on Computers and Related Service/ Support, and Expected Changes Over Next 12 Months

U.S. LB Planned Average Price Per Unit

U.S. LB Types of Computers Installed

U.S. LB Computer Brand Usage – Current and Planned

U.S. LB Top Five Preferred Vendors for Next Year by Employee Size

U.S. LB Computing – Printers and Peripherals

U.S. LB Total Annual Spending on Printers, Supplies & Peripherals

U.S. LB Average Annual Spending on Printers, Supplies & Peripherals and Expected Change Over Next 12 Months

U.S. LB Average Annual Spending Breakout on Printers, Supplies & Peripherals and Expected Change Over Next 12 Months

U.S. LB Printer Overview

U.S. LB Printer Ownership and Installed Base

U.S. LB Ownership and Installed Base of Different Types of Printers

U.S. LB Printer Brands Usage – Current and Planned

U.S. LB Printing Usage

U.S. LB Datacom and Networking Infrastructure

U.S. LB Proportion of Global Locations Connected via a WAN

U.S. LB Datacom Lines Usage – Current and Planned

U.S. LB Data/communications Services Vendors

U.S. LB Average Annual Spending on Data & Telecom and Expected Change Over Next 12 Months

U.S. LB Total Annual Data and Telecommunications Spending

U.S. LB Average Annual Data and Telecommunications Spending

U.S. LB LAN Nodes Across Company

U.S. LB Server Installed Base

U.S. LB LAN Operating System Usage – Current and Planned

U.S. LB LAN/WAN Applications and Technologies Usage – Current and Planned

U.S. LB LAN/WAN/Backbone Technology Deployment – Current and Planned

U.S. LB Networking Hardware Vendors

U.S. LB Wireless Applications Implementation

U.S. LB Wireless Protocols Supported – Current and Planned

U.S. LB Barriers to Deployment of Wireless Applications and Wireless Enabling Enterprise Content and Data

U.S. LB Brands of Storage Solutions Usage – Current & Planned

U.S. LB Server Brands Usage – Current and Planned

U.S. LB Proportion of Global Servers Clustered

U.S. LB IP Telephony (VoIP) Solutions Implementation

U.S. LB Proportion of Voice Traffic Running on VoIP and Expected Changes in Next 12 Months By Employee Size and Industry

U.S. LB Call Center Deployment – Current and Planned

U.S. LB Call Center Functionalities

U.S. LB Call Center Capabilities – Current and Planned

U.S. LB CSO (Chief Security Officer)

U.S. LB Average Annual Spending on Networking Components and Expected Change Over Next 12 Months

U.S. LB Total Spending on Networking Components

U.S. LB Average Spending on Networking Components

U.S. LB Networking Hardware & Software Spending Directed Toward VoIP and Security Products

U.S. LB Enterprise Applications

U.S. LB Enterprise Applications Usage – Current and Planned – Strong growth across all areas.

U.S. LB CRM and/or SFA Features – Current and Planned

U.S. LB CRM/SFA Software Brands Usage

U.S. LB CRM/SFA Solutions Usage – Number of Current/ Planned Seats By Employee Size

U.S. LB ERP and/or SCM Capabilities – Current and Planned

U.S. LB ERP/SCM Solutions Usage – Number of Current/Planned Seats

U.S. LB ERP/SCM Software Brands Usage

U.S. LB Benefits of ERP/SCM/CRM/SFA Solutions Usage

U.S. LB Collaboration

Abstract

The following report is based on the findings of AMI-Partners’ 2002 U.S. Large Business Market Opportunity Assessment and provides definitive results across all key areas of AMI’s IT field research. AMI-Partners’ defines large businesses in the following way “LBs have 1,000 or more employees, are non-residential and non-government organizations, and represent approximately 0.1% of the total universe.” Currently 8,500 entities comprise the U.S. LB market. Data were collected during the Q2, 2002 timeframe and is a nationally representative sample.

Key highlights include findings on the following technology areas:

• Demographics
• IT Budgets, Planning & Decision-Making
• Computing
• Datacom and Networking
• Enterprise Applications
• IT Outsourcing and Internet/e-Business Applications and Platforms

Based on proprietary surveys of Large Businesses in the United States, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

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