2002 U.S. Large Business Internet, e-Business, Telecom and IP Services

Published by: AMI-Partners, Inc.

Published: Feb. 5, 2003

Table of Contents

U.S. LB Internet, Data & Telecom Related Spending Overview

U.S. LB Near-Term Strategic IT Directions

U.S. LB Datacom Highlights

U.S. LB IT Outsourcing

U.S. LB Internet/Intranet/Extranet

U.S. LB E-Commerce

U.S. LB Methodology

U.S. LB What is a Large Business?

U.S. LB Methodology Overview

U.S. LB Methodology Overview –

U.S. LB Survey Methodology Overview

U.S. LB Background and Firmographics

U.S. LB Breakout of Universe by Employee Size and Industry

U.S. LB Average Number of Sites/Locations Worldwide

U.S. LB Average Number of Sites/Locations Worldwide by Employee Size

U.S. LB Number of Additional Sites/Locations Worldwide Planned in Next 12 Months

U.S. LB Number of Additional Sites/Locations Worldwide Planned in Next 12 Months – By Employee Size

U.S. LB Average Annual Revenues

U.S. LB Average Annual Revenues – By Employee Size

U.S. LB Changes in Annual Revenues

U.S. LB Changes in Annual Revenues – By Employee Size

U.S. LB Revenue Generation & Suppliers/Vendors Breakout

U.S. LB Revenue Generation Breakout – By Employee Size

U.S. LB Type of Customers Breakout – By Employee Size

U.S. LB Types of Remote Sites Operated

U.S. LB Types of Remote Sites Operated – By Employee Size

U.S. LB Number of Suppliers, Vendors, or Business Partners Actively Doing Business With Each Month

U.S. LB Number of Suppliers, Vendors, or Business Partners Actively Doing Business With Each Month – By Employee Size

U.S. LB Supplier/Vendor Overview – By Employee Size

U.S. LB Summary Comparisons

U.S. LB Key Technology Penetration

U.S. LB Market Overview: Expanded Technology Penetration

U.S. LB IT/Telecom Spending Areas

U.S. LB IT/Telecom Spending Comparisons

U.S. LB IT Budgets, Planning & Decision-Making

U.S. LB Average Global Annual IT Budget

U.S. LB Average Global Annual IT Budget – By Employee Size

U.S. LB Changes in Average Global Annual IT Budget

U.S. LB Changes in Average Global Annual IT Budget By Employee Size

U.S. LB IT Budget Spending Breakout by IT Area

U.S. LB IT Budget Spending Breakout by IT Area By Employee Size

U.S. LB IT Budget Spending Breakout by IT Area By Industry

U.S. LB Number of IT Employees

U.S. LB Number of IT Employees by Employee Size

U.S. LB Top 5 Strategic Focus Areas for Large Business

U.S. LB Importance of Business Focus Areas – Business Process Automation

U.S. LB Importance of Business Focus Areas – Business Process Automation By Employee Size

U.S. LB Importance of Business Focus Areas – Connectivity & Data Networking

U.S. LB Importance of Business Focus Areas – Connectivity & Data Networking By Employee Size

U.S. LB Importance of Business Focus Areas – Internet/IP Applications

U.S. LB Importance of Business Focus Areas – Internet/IP Applications By Employee Size

U.S. LB Importance of Business Focus Areas – Networking/Computing Operating Systems and Applications

U.S. LB Importance of Business Focus Areas – Networking/Computing Operating Systems and Applications By Employee Size

U.S. LB Importance of Business Focus Areas – Security, Training, Outsourcing & Other Services

U.S. LB Importance of Business Focus Areas – Security, Training, Outsourcing & Other Services By Employee Size

U.S. LB Degree of IT Purchase Decision-Making Autonomy

U.S. LB Degree of IT Purchase Decision-Making Autonomy by IT Budget Level

U.S. LB IT Spending Breakout by Channel

U.S. LB IT Spending Breakout by Channel By Employee Size

U.S. LB IT Services Outsourcing

U.S. LB Datacom and Networking Infrastructure

U.S. LB Datacom Lines Usage – Current and Planned

U.S. LB Datacom Lines Usage – Current and Planned By Employee Size

U.S. LB Datacom Lines Usage – Current and Planned By Industry

U.S. LB Data/communications Services Vendors

U.S. LB Average Annual Spending on Data & Telecom and Expected Change Over Next 12 Months

U.S. LB Total Annual Data and Telecommunications Spending

U.S. LB Average Annual Data and Telecommunications Spending

U.S. LB Total Annual Telephony – Local and Long distance

U.S. LB Average Annual Telephony Spending Breakout by Employee Size

U.S. LB Average Annual Telephony Spending Breakout by Industry

U.S. LB Total Internet Access Spending by Employee Size and Industry

U.S. LB Average Annual Internet Access Spending Breakout by Employee Size

U.S. LB Average Annual Internet Access Spending Breakout by Industry

U.S. LB IP Telephony (VoIP) Solutions Implementation By Employee Size

U.S. LB IP Telephony (VoIP) Solutions Implementation By Industry

U.S. LB Proportion of Voice Traffic Running on VoIP and Expected Changes in Next 12 Months By Employee Size and Industry

U.S. LB Proportion of Voice Traffic Running on VoIP and Expected Changes in Next 12 Months by Industry

U.S. LB Networking Hardware & Software Spending Directed Toward VoIP and Security Products

U.S. LB Networking Hardware & Software Spending Directed Toward VoIP and Security Products By Employee Size

U.S. LB IP Telephony (VoIP) Solutions Implementation By Industry

U.S. LB Web-Enabled Business Process/Operations

U.S. LB Web-Enabled Business Process/Operations By Employee Size

U.S. LB Web-Enabled Business Process/Operations By Industry

U.S. LB Total Spending on Application Software by Employee Size

U.S. LB Average Spending on Application Software by Employee Size

U.S. LB Average Spending on Application Software By Industry

U.S. LB IT Outsourcing and Internet/e-Business Applications and Platforms

U.S. LB IT Services Outsourcing – Current and Planned

U.S. LB IT Services Outsourcing – Current By Employee Size

U.S. LB IT Services Outsourcing – Planned By Employee Size

U.S. LB Importance of Various Factors in Selection of Outsourced Solution and Service Providers

U.S. LB Hosted Applications Penetration By Employee Size

U.S. LB Hosted Applications Penetration By Industry

U.S. LB Hosted Applications Usage – Current and Planned

U.S. LB Hosted Applications Usage – Current and Planned By Employee Size

U.S. LB Hosted Applications Usage – Current and Planned By Industry

U.S. LB Expected Change In Hosted Applications Spending

U.S. LB Proportion of Employees with Internet Access and Expected Increases in # of Employees and Bandwidth Needs

U.S. LB Proportion of Employees with Internet Access and Expected Increases by Employee Size

U.S. LB Proportion of Employees with Internet Access and Expected Increases by Industry

U.S. LB Internet Service Providers (ISPs)

U.S. LB Corporate Web Applications Usage– Current and Planned

U.S. LB Corporate Web Applications Usage– Current and Planned by Employee Size

U.S. LB Corporate Web Applications Usage– Current and Planned by Industry

U.S. LB Web Servers/Platforms Used for Hosting Company Web Sites, Intranets, and Extranets

U.S. LB Web Servers/Platforms Used for Hosting Company Web Sites, Intranets, and Extranets by Employee Size

U.S. LB Web Servers/Platforms Used for Hosting Company Web Sites, Intranets, and Extranets by Industry

U.S. LB Services Subscribed to Buy From Web Hosting Services Provider by Employee Size

U.S. LB Services Subscribed to From Web Hosting Services Provider by Industry

U.S. LB Annual Web Spending Over Last 12 Months by Employee Size

U.S. LB Current Internet Application Usage by Employee Size

U.S. LB Planned Internet Application Usage by Employee Size

U.S. LB Current Internet Application Usage by Industry

U.S. LB Planned Internet Application Usage by Industry

U.S. LB e-Commerce Overview

U.S. LB e-Commerce Overview by Employee Size

U.S. LB e-Co

Abstract

The following report is based on the findings of AMI-Partners’ 2002 U.S. Large Business Market Opportunity Assessment and provides definitive results across all key Internet-related areas of AMI’s IT field research. AMI-Partners’ defines large businesses in the following way “LBs have 1,000 or more employees, are non-residential and non-government organizations, and represent approximately 0.1% of the total universe.” Currently 8,500 entities comprise the U.S. LB market. Data were collected during the Q2, 2002 timeframe and is a nationally representative sample.

Key highlights include findings on the following Internet-related technology areas:

• Internet Access
• Applications
• Web Sites
• E-Commerce
• Online Purchasing
• Intranets
• Hosted Applications
• Telecommunications
• Datacom and Networking Infrastructure

Based on proprietary surveys of Large Businesses in the United States, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

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