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Knowledge Management 2005Published by: Best Practices in Corporate Communications Published: Jun. 30, 2005 - 38 Pages Table of ContentsExecutive Summary Preface—Knowledge Management: An Introduction and Overview What is knowledge management? What constitutes intellectual or knowledge-based assets? What benefits can companies expect from knowledge management? What are the challenges of knowledge management? Knowledge Management ROI Knowledge versus Information Ten Ways Communicators Can Help to Embed Knowledge Management Statistics Best-in-Class Knowledge-sharing Companies Case Study: Rewarding Knowledge-sharing at Context Integration, Inc. Knowledge Leadership Cues Communities of Practice/Teams Case study: Knowledge-based Communities of Practice at AMS Case study: Intel Improves Team Collaboration with Enterprise Project Management Solution Knowledge Management and the Customer AbstractThis white paper will explore how Knowledge Manage-ment can be used by communicators as a tool to : Facilitates better, more informed decisions 1, Contributes to the intellectual capital of an organization 2, Encourages the free flow of ideas which leads to insight and innovation 3, Eliminates redundant processes, streamlines operations, and enhances employee retention rates 4, Improves customer service and efficiency 5, Can lead to greater productivityGet Full Details About This Report >> |
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