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European IP PBX Equipment MarketPublished by: Frost & Sullivan Published: Sep. 21, 2004 Table of Contents1. European IP PBX Equipment Market 1. Executive Summary 1. Executive Summary 2. Introduction 1. Scope of Study 2. Definitions 3. Market Life Cycle 4. Enterprise IP PBX: Service Models 5. Industry Challenges 6. Market Drivers 7. Market Restraints 8. Market Trends 9. Comparison of Competing Standards 10. Technology Trends 11. Geography Trends 12. Distribution Trends 13. Market Forecast 3. IP Enabled PBX Equipment Market 1. Market Overview (Market Engineering Measurement) 2. Demand Analysis 3. Growth Forecast 4. Market Share Analysis 5. Competitive Structure 6. Pricing Analysis 7. Selected Product Analysis 8. Competitor's Profile 4. IP PBX Equipment Market 1. Market Overview (Market Engineering Measurement) 2. Demand Analysis 3. Growth Forecast 4. Market Share Analysis 5. Competitive Structure 6. Pricing Analysis 7. Selected Product Analysis 8. Competitor's Profile 5. Geographic Analysis 1. Market Snapshot: France 2. Market Snapshot: Germany 3. Market Snapshot: Italy 4. Market Snapshot: Spain 5. Market Snapshot: United Kingdom 6. Market Snapshot: Benelux 7. Market Snapshot: Scandinavia 8. Market Snapshot: Rest of Europe 6. Conclusions and Reccomendations 1. Conclusions and Reccomendations 7. Frost & Sullivan Awards 1. Market Leadership Award 2. Product Line Development Leadership Award 3. Business Development Strategy Leadership Award 8. List of Acronyms 1. List of Acronym List Of Figures Total Enterprise IP PBX Equipment Market: Revenue Forecast, 2003-2008 Enterprise IP PBX Migration Options IP PBX Market Lifecycle Enterprise IP PBX: Service Models Enterprise IP PBX Market Trends: Technology Adoption Vs Period A Comparison of Voip Standards Enterprise IP PBX: Distribution Value Chain Total Enterprise Telephony (Europe): Revenue and Shipment Forecast, 2003-2008 IP Enabled PBX: Market Engineering Measurements (Europe), 2003 IP Enabled PBX: Revenue and Shipment Forecast (Europe), 2003-2008 IP Enabled PBX Market: Market Share by IP Enabled PBX Line Shipments (Europe), 2003 IP Enabled PBX Market: Competitive Structure Price Forecast: IP Enabled Line (Europe) IP Enabled PBX Market: Selected Product Analysis, 2003 IP PBX: Market Engineering Measurements (Europe), 2003 IP PBX Market: Revenue And Shipment Forecast (Europe), 2003-2008 IP PBX: Market Share by IP License Shipment (Europe), 2003 IP PBX: Market Share By IP and TDM Line Shipment (Europe), 2003 IP PBX: Competitive Structure Price Forecast: IP PBX (Europe) IP PBX: Selected Product Analysis, 2003 Total IP PBX: Market Engineering Measurements (France), 2003 Forecast: Total IP PBX Line Shipments (France), 2003-2008 Total IP PBX: Market Engineering Measurements (Germany), 2003 Forecast: Total IP PBX Line Shipments (Germany), 2003-2008 Total IP PBX: Market Engineering Measurements (Italy), 2003 Forecast: Total IP PBX Line Shipments (Italy) 2003-2008 Total IP PBX: Market Engineering Measurements (Spain), 2003 Forecast: Total IP PBX Line Shipments (Spain) 2003-2008 Total IP PBX: Market Engineering Measurements (UK), 2003 Forecast: Total IP PBX Line Shipments (UK), 2003-2008 Total IP PBX: Market Engineering Measurements (Benelux), 2003 Forecast: Total IP PBX Line Shipments (Benelux) 2003-2008 Total IP PBX: Market Engineering Measurements (Scandinavia), 2003 Forecast: Total IP PBX Line Shipments (Scandinavia), 2003-2008 Total IP PBX: Market Engineering Measurements (Roe), 2003 Forecast: Total IP PBX Line Shipments (RoE), 2003-2008 AbstractReplacement Cycle Catalysing IP PBX Equipment Market GrowthThe growing interest in Internet Protocol private branch exchange (IP PBX) as a strategic enabler of cost savings, revenue generation and business innovation is rejuvenating an otherwise depressed telecom market. IP PBX can expect to tap into the growing replacement market as European enterprises begin replacing their traditional time division multiplexing (TDM) systems with IP PBX systems. Certain verticals such as finance, government, contact centres, medical centres and retail outlets are showing the greatest interest in adopting IP PBX. Expiry of hosted telephony contracts, office moves and consolidations and Greenfield opportunities are other key factors driving the purchase of IP PBX. This Frost & Sullivan research provides a thorough analysis of the European IP-enabled PBX and IP PBX equipment market. It examines the business potential of the IP PBX and IP enabled equipment market, taking into account the industry dynamics, drivers and restraints. This study also discusses the prevailing market challenges and provides strategic recommendations to overcome them. Compelling Business Case Required to Drive Migration to IP PBX Restricted capital expenditure (CAPEX) by enterprises due to the economic slow down has hindered full-fledged migration from TDM to IP PBX systems. Since the total cost of ownership (TCO) of a client server IP solution is generally higher than that of a TDM PBX, enterprises need to evaluate the associated costs of enhancing local area network capability, new cabling, quality of service management tools and improved network security provision. "Migration to client server or converged access PBX is event driven and communicating the past success stories is crucial to create market pull," says the analyst. Vendors need to develop systems and offer solutions that can increase the return on investment for the enterprise and thereby compensate for the higher TCO. Enterprises Shift Focus from Cost to Productivity Benefits While cost is an important parameter for migrating to IP PBX, productivity has become an equally crucial purchase criterion. "Productivity enhancement, efficient business processes and the promise of new capabilities are all driving the migration to IP PBX," notes the analyst. IP PBX vendors are turning their attention toward next-generation applications such as unified communications, personalised services, context, presence and rich media in order to stimulate demand. There is also consensus to promote universal standards such as session initiation protocol (SIP) to facilitate interoperability, application development and implementation and provide a wider choice to customers.
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