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Understanding Consumer Attitudes About Food Safety: How Food Manufacturers, Retailers and the Foodservice Industry Can Build Consumer Trust

Published by: Packaged Facts- Wharf Research

Published: Mar. 1, 2005 - 276 Pages


Table of Contents


Chapter 1: Introduction and Objectives of the Study

  • Why measure consumer perceptions of food
    safety?
  • What did we plan to learn?
  • Survey Sample and Analysis Plan
  • Who did we talk to?
  • What did we ask?
  • How was the information analyzed/interpreted?
  • Sample Validation
  • Executive Summary
  • Top Ten Things We’ve Learned from this Study and
    Implications for Industry
  • Key findings or Food Manufacturers, Developers
    and Packaging Professionals.
  • Key findings for Food Retailers, Retail Marketers
    and Merchandising Managers.
  • Key findings or Food Service Providers, Developers
    and Managers.
  • Key findings for Public Relations Professionals and
    Crisis Managers.
  • Representative Sample Analysis
    Reasons for Selecting the Last Food/Food Source
  • What Makes Food “Un-Safe”
  • The “Safe” Foods
  • The “Un-Safe” Foods
  • Safe Source for Foods Prepared at Home
  • Un-Safe Source for Foods Prepared at Home
  • “Safe” Sources for Prepared Foods
  • “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food Safety
    Issues
  • Top, Middle and Bottom Tertile Analysis
  • Food Safety Attribute Profiles


Chapter 2: Food Safety Attitudinal Segmentation

  • Food Safety Attitude Segments
  • Safe & Sound
  • Clean is Safe
  • Not my Job
  • No Worries
  • High Index Food Safety Statements
  • Food Safety Issues
  • Concern a Avoidance
  • Food Safety Attribute Profiles
  • Food Concerns Regarding Safety
  • Food Avoidance for Reasons of Safety
  • Safe Grocery Foods
  • Safe Stores
  • Safe Restaurants
  • Food Experiences
  • Eating Habits
  • Demographics: Gender, Household Size, Number/Age of
    Children in Household, Age, Income, Race, Education,
    Employment
  • Food Responsibilities
  • Sub-Group Analysis: Comparisons


Chapter 3: Gender Analysis

  • Sub-Sample Definition
  • Gender Demographics
  • The “Safe” Foods
  • The “Un-Safe” Foods
  • “Safe” Source for Foods Prepared at Home
  • “Un-safe” Source for Foods Prepared at Home
  • “Safe” Sources for Prepared Foods
  • “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food Safety Issues
  • Top, Middle and Bottom Tertile Analysis
  • Beliefs and Behaviors Regarding Food Safety
  • Sub-Group Comparisons
  • Gender Demographic Profiles: Gender, Household Size,
    Number/Age of Children in Household,
    Age, Race, Education, Employment,
    Geography


Chapter 4: Households with Children less than or equal
to 18 years old


  • Households with Children Overview
  • Sub-Sample Definition
  • The “Safe” Foods
  • The “Un-Safe” Foods
  • “Safe” Source for Foods Prepared at Home
  • “Un-Safe” Source for Foods Prepared at Home
  • “Safe” Sources for Prepared Foods
  • “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food
    Safety Issues
  • Top, Middle and Bottom Tertile Analysis
    Beliefs and Behaviors Regarding Food Safety
    Sub-Group Comparisons
  • Demographics: Gender, Household Size, Number/Age
    of Children in
    Household, Age, Income, Race, Education,
    Employment, Geography


Chapter 5: Ethnicity & Race: Perceptions of Food
Safety


  • Ethnicity and Race Overview
  • Sub-Sample Demographics
  • The “Safe” Foods
  • The “Un-Safe” Foods
  • “Safe” Source for Foods Prepared at Home
  • “Un-Safe” Source for Foods Prepared at Home
  • “Safe” Sources for Prepared Foods
  • “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food Safety Issues
  • Top, Middle and Bottom Tertile Analysis
    Demographic Profiles: Gender, Household Size,
    Number/Age of Children in Household, Age, Race,
    Education, Employment,
    Geography
  • Beliefs and Behaviors Regarding Food Safety
  • Sub-Group Comparisons

Chapter 6: Primary Grocery Shoppers

  • Primary Grocery Shoppers Overview
  • Sub-Sample Definition
  • The “Safe” Foods
  • The “Un-Safe” Foods
  • “Safe” Source for Foods Prepared at Home
  • “Un-Safe” Source for Foods Prepared at Home
  • “Safe” Sources for Prepared Foods
  • “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food Safety Issues
  • Top, Middle and Bottom Tertile Analysis
  • Beliefs and Behaviors Regarding Food Safety
  • Sub-Group Comparisons
  • Primary Shopper Demographics:Gender, Household
    Size,
    Number/Age of Children in Household, Age, Race,
    Education, Employment, Geography


Chapter 7: Natural and Organic Shoppers

  • Purchase Organic/Prefer Natural
  • Sub-Sample Definition
  • The “Safe” Foods
  • The “Un-Safe” Foods
  • “Safe” Source for Foods Prepared at Home
  • “Un-Safe” Source for Foods Prepared at Home
  • “Safe” Sources for Prepared Foods
  • “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food Safety Issues
  • Top, Middle and Bottom Tertile Analysis
  • Beliefs and Behaviors Regarding Food Safety
  • Sub-Group Comparisons
  • Demographics: Primary Natural/Organic Consumer
  • Demographics: Gender, Household Size, Number/Age
    of Children in
    Household, Age, Race, Education,
    Employment, Geography


Chapter 8: Vegetarians
Vegetarians Overview


  • Sub-Sample Definition
  • The “Safe” Foods
  • The “Un-Safe” Foods
  • “Safe” Source for Foods Prepared at Home
  • “Un-Safe” Source for Foods Prepared at Home
  • “Safe” Sources for Prepared Foods
  • “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food
    Safety Issues
  • Top, Middle and Bottom Tertile Analysis
    Attitudinal Segmentation and Analysis of
    Vegetarians
  • Beliefs and Behaviors Regarding Food Safety
  • Sub-Group Comparisons
  • Vegetarian Demographics: Gender, Household
    Size, Number/Age of Children in Household,
    Age, Race, Education, Employment,
    Geography


Chapter 9: Meal Preparers

  • Meal Preparers Overview
  • Sub-Sample Definition
  • The “Safe” Foods
  • The “Un-Safe” Foods
  • “Safe” Source for Foods Prepared at Home
  • “Un-Safe” Source for Foods Prepared at Home
  • “Safe” Sources for Prepared Foods
  • “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food Safety
    Issues
  • Top, Middle and Bottom Tertile Analysis
    Beliefs and Behaviors Regarding Food Safety
  • Sub-Group Comparisons
  • Meal Preparer Demographics: Gender,
    Household Size, Number/Age of Children
    in Household, Age, Race,
    Education, Employment, Geography


Chapter 10: Health Attitude Groups

  • Health Attitude Groups Overview
  • Sub-Sample Definition
  • The “Safe” Foods
  • The “Un-Safe” Foods
  • “Safe” Source for Foods Prepared at Home
  • “Un-Safe” Source for Foods Prepared at Home
  • “Safe” Sources for Prepared Foods
  • “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food Safety Issues
  • Top, Middle and Bottom Tertile Analysis
    Health Attitude Segment Demographic: Gender,
    Household
    Size, Number/Age of Children in Household, Age,
    Race,
    Education,Employment, Geography
  • Beliefs and Behaviors Regarding Food Safety
  • Sub-Group Comparisons


Chapter 11: Demographics & Sample Validation

  • Representative Sample Demographics
  • How consumers break into groups based on their
    beliefs,
    attitudes and behaviors regarding food safety.
  • Detailed Segment Profiles: demographics, skews in
    beliefs,
    attitudes and behaviors.
  • Food Safety Perceptions Among Different Consumer
    Groups
  • How men differ from women in perceptions of food
    safety.
  • How parents differ from non parents in perceptions of
    food
    safety.
  • How primary grocery shoppers differ from
    representative
  • consumers in perceptions of food safety.
    (Food Safety Perceptions Among Different Consumer
    Groups con’t)
  • How family meal preparers and kid meal preparers
    differ in perceptions of food safety.
  • How white, non-white and Hispanic groups perceive
    food safety.
  • How consumers of Natural, Organic and Vegetarian
    foods differ in perceptions of food safety.
  • How consumers with varying degrees of Health
    Attitude differ in perceptions
    of food safety.
  • How former food retail/processing and food service
    employees differ in perceptions of food safety.
  • Survey Instrument Detail
  • Awareness, Degree of Concern, and Avoid
  • Food Handling Practices
  • Contaminants/Bacterial
  • Allergies
  • Food Additives/Processing
  • Residue
  • Attitude Belief and Behavior Statements
  • Food Experience Questions
  • Health Attitude & Responsibility Statements
  • Demographics


Index of Tables and Figures

Executive Summary

  • Key Findings for Food Manufacturers, Developers, & Packaging Professionals
  • Key Findings for Food Retailers, Retail Marketers, & Merchandising Managers
  • Key Findings for Food Service Providers, Developers & Managers
  • Key Findings for Public Relations Professionals & Crisis Managers


Food Safety Attitudinal Segmentation

  • Consumer Attitudes: “What makes food ‘Unsafe’?
  • Consumer Attitudes: The “Safe” Foods
  • Consumer Attitudes: The “Un-Safe” Foods
  • Consumer Attitudes: “Safe” Source for Foods Prepared at Home
  • Consumer Attitudes: “Un-Safe” Source for Foods Prepared at Home
  • Consumer Attitudes: “Safe” Sources for Prepared Foods
  • Consumer Attitudes: “Un-Safe” Sources for Prepared Foods
  • Awareness/Concern/Avoidance of Food Safety Issues
  • Awareness/Concern/Avoidance of Food Safety Issues: Top Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Middle Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Bottom Tertile Analysis
  • Comprehensive Listing: Food Safety Attribute Profile


Food Safety Attitudinal Segmentation

  • Food Segment Attitudes: % By Safety Segments
  • Overall Profile: The Safe & Sound Segment
  • Overall Profile: Clean Is Safe Segment
  • Overall Profile: Not My Job
  • Overall Profile: No Worries
  • Food Safety Statements, By Segment
  • Food Safety Issues, By Segment
  • Attitudes about Food Concern & Avoidance, By Segment
  • Food Safety Attribute Profiles: Comprehensive Cross-tab By Attitude, Action and Segment
  • Food Concerns Regarding Safety: Cross-tab By Food Conditions and Segment
  • Food Avoidance For Reasons Of Safety: Cross Tab by Food Conditions and Segment
  • Attitudes About Safe Grocery Foods, by Segment
  • Attitudes About Safe Stores, by Segment
  • Attitudes About Safe Restaurants, by Segment
  • Attitudes About Food Experiences, by Segment
  • Attitudes About Eating Habits, by Segment
  • Demographic Breakdown of Segment by Age, Gender, Household Size and Education
  • Food Preparation Responsibilities, by Segment


Food Safety Attitudinal Segmentation Sub-Group Analysis

  • Food Safety Segment Demographic Breakdowns
  • Gender
  • Presence of Children
  • Race/Ethnicity
  • Vegetarians
  • Healthy/Indulgent Eating
  • Food Industry Employment
  • Meal Preparation Responsibility
  • Grocery Shopping Responsibility
  • Natural/Organic Shoppers


Gender Analysis

  • Responsibility for Shopping and Food Preparation, by Gender
  • Attitudes About The “Safe” Foods, by Gender
  • Attitudes About The “Un-Safe” Foods, by Gender
  • Attitudes About “Safe” Source for Foods Prepared at Home, by Gender
  • Attitudes About “Un-Safe” Source for Foods Prepared at Home, by Gender
  • Attitudes About “Safe” Sources for Prepared Foods, by Gender
  • Attitudes About “Un-Safe” Sources for Prepared Foods, by Gender
  • Gender Awareness/Concern/Avoidance of Food Safety Issues: Top Tertile Analysis
  • Gender Awareness/Concern/Avoidance of Food Safety Issues: Middle Tertile Analysis
  • Gender Awareness/Concern/Avoidance of Food Safety Issues, Bottom Tertile Analysis
  • Beliefs and Behaviors Regarding Food Safety, By gender
  • Food Safety Segment Comparisons, By Gender


Gender Demographic Profiles

  • Household Size
  • Presence of Children
  • Age
  • Income
  • Education
  • Employment
  • Race/Ethnicity
  • Geography


Households with Children (<18 years)

  • Attitudes About The “Safe” Foods, By Presence of Children
  • Attitudes About The “Un-Safe” Foods, by Presence of Children
  • Attitudes About “Safe” Source for Foods Prepared at Home, by Presence of Children
  • Attitudes About “Un-Safe” Source for Foods Prepared at Home, by Presence of Children
  • Attitudes About “Safe” Sources for Prepared Foods, by Presence of Children
  • Attitudes About “Un-Safe” Sources for Prepared Foods, by Presence of Children
  • Awareness/Concern/Avoidance of Food Safety Issues: Top Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Middle Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Bottom Tertile Analysis
  • Beliefs and Behaviors Regarding Food Safety, by Food Safety Segment
  • Segment Comparisons, by Presence of Children


Households with Children Demographics Profiles

  • Household Size
  • Presence of Children
  • Age
  • Income
  • Education
  • Employment
  • Race/Ethnicity
  • Geography
  • Grocery Shopping Responsibility
  • Adult Meal Preparation Responsibility



Ethnicity & Race Sub-Sample Demographics, by Race/Ethnicity

  • Attitudes About The “Safe” Foods, by Race/Ethnicity
  • Attitudes About The “Un-Safe” Foods, by Race/Ethnicity
  • Attitudes About “Safe” Source for Foods Prepared at Home, by Race/Ethnicity
  • Attitudes About “Un-Safe” Source for Foods Prepared at Home, by Race/Ethnicity
  • Attitudes About “Safe” Sources for Prepared Foods, by Race/Ethnicity
  • Attitudes About “Un-Safe” Sources for Prepared Foods, by Race/Ethnicity
  • Awareness/Concern/Avoidance of Food Safety Issues: Top Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Middle Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Bottom Tertile Analysis


Ethnicity & Race Demographics

  • Gender
  • Household Size
  • Presence of Children
  • Age
  • Household Income
  • Education
  • Employment
  • Geography
  • Grocery Shopping
  • Food Preparation



Primary Grocery Shoppers

  • Sub-Sample Definition: Grocery Shopping Responsibility
  • Attitudes About The “Safe” Foods, by Primary Grocery Shoppers
  • Attitudes About The “Un-Safe” Foods, by Primary Grocery Shoppers
  • Attitudes About “Safe” Source for Foods Prepared at Home, by Primary Grocery Shoppers
  • Attitudes About “Un-Safe” Source for Foods Prepared at Home, by Primary Grocery Shoppers
  • Attitudes About “Safe” Sources for Prepared Foods, by Primary Grocery Shoppers
  • Attitudes About “Un-Safe” Sources for Prepared Foods, by Primary Grocery Shoppers
  • Awareness/Concern/Avoidance of Food Safety Issues: Top Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Middle Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Bottom Tertile Analysis
  • Beliefs and Behaviors Regarding Food Safety, by Primary Grocery Shoppers
  • Sub-Group Comparisons, by Primary Grocery Shoppers


Primary Shopper Demographics

  • Gender
  • Household Size
  • Presence of Children
  • Age
  • Household Income
  • Education
  • Employment
  • Race/Ethnicity
  • Geography
  • Household Meal Responsibility


Natural and Organic Shoppers

  • Sub-sample Definition: Natural and Organic Shoppers
  • Attitudes About The “Safe” Foods, by Natural and Organic Shoppers
  • Attitudes About The “Un-Safe” Foods, by Natural and Organic Shoppers
  • Attitudes About “Safe” Source for Foods Prepared at Home, by Natural and Organic Shoppers
  • Attitudes About “Un-Safe” Source for Foods Prepared at Home, by Natural and Organic Shoppers
  • Attitudes About “Safe” Sources for Prepared Foods, by Natural and Organic Shoppers
  • Attitudes About “Un-Safe” Sources for Prepared Foods, by Natural and Organic Shoppers
  • Awareness/Concern/Avoidance of Food Safety Issues: Top Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Middle Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Bottom Tertile Analysis
  • Beliefs and Behaviors Regarding Food Safety, by Natural and Organic Shoppers
  • Sub-Group Comparisons, by Food Safety Segments


Natural and Organic Shoppers Demographics

  • Gender
  • Household Size
  • Presence of Children
  • Age
  • Household Income
  • Education
  • Employment
  • Geography
  • Race/Ethnicity
  • Household Meal Responsibility


Vegetarians

  • Sub-Sample Definition, by Vegetarian Status
  • Attitudes About The “Safe” Foods, by Vegetarian Status
  • Attitudes About The “Un-Safe” Foods, by Vegetarian Status
  • Attitudes About “Safe” Source for Foods Prepared at Home, by Vegetarian Status
  • Attitudes About “Un-Safe” Source for Foods Prepared at Home, by Vegetarian Status
  • Attitudes About “Safe” Sources for Prepared Foods, by Vegetarian Status
  • Attitudes About “Un-Safe” Sources for Prepared Foods, by Vegetarian Status
  • Awareness/Concern/Avoidance of Food Safety Issues: Top Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Middle Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Bottom Tertile Analysis
  • Beliefs and Behaviors Regarding Food Safety, by Food Safety Segments: Vegetarian
  • Sub-Group Comparisons, by Food Safety Segments



Vegetarian Demographics Gender

  • Household Size
  • Presence of Children
  • Age
  • Household Income
  • Education
  • Employment
  • Race/Ethnicity
  • Geography
  • Meal Responsibility


Meal Preparers

  • Sub-sample Definition, by Meal Preparers
  • Attitudes About The “Safe” Foods, by Meal Preparers
  • Attitudes About The “Un-Safe” Foods, by Meal Preparers
  • Attitudes About “Safe” Source for Foods Prepared at Home, by Meal Preparers
  • Attitudes About “Un-Safe” Source for Foods Prepared at Home, by Meal Preparers
  • Attitudes About “Safe” Sources for Prepared Foods, by Meal Preparers
  • Attitudes About “Un-Safe” Sources for Prepared Foods, by Meal Preparers
  • Awareness/Concern/Avoidance of Food Safety Issues: Top Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Middle Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Bottom Tertile Analysis
  • Beliefs and Behaviors Regarding Food Safety, by Food Safety Segments: Meal Preparers
  • Sub-Group Comparisons, by Children Food Preparation/ Family Food Preparation


Meal Preparer Demographics

  • Gender
  • Household Size
  • Presence of Children
  • Age
  • Household Income
  • Education
  • Employment
  • Geography
  • Race/Ethnicity
  • Meal Responsibility


Health Attitude Groups

  • Sub-sample Definition, by Health Attitude Segments
  • Attitudes About The “Safe” Foods, by Health Attitude Groups
  • Attitudes About The “Un-Safe” Foods, by Health Attitude Groups
  • Attitudes About “Safe” Source for Foods Prepared at Home, by Health Attitude Groups
  • Attitudes About “Un-Safe” Source for Foods Prepared at Home, by Health Attitude Groups
  • Attitudes About “Safe” Sources for Prepared Foods, by Health Attitude Groups
  • Attitudes About “Un-Safe” Sources for Prepared Foods, by Health Attitude Groups
  • Awareness/Concern/Avoidance of Food Safety Issues: Top Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Middle Tertile Analysis
  • Awareness/Concern/Avoidance of Food Safety Issues: Bottom Tertile Analysis


Health Attitude Groups Demographics

  • Gender
  • Household Size
  • Presence of Children
  • Age
  • Household Income
  • Education
  • Employment
  • Geography
  • Race/Ethnicity
  • Meal Responsibility
  • Beliefs and Behaviors Regarding Food Safety, by Health Attitude Group
  • Sub-Group Comparisons, Consumption of Healthy Food


Demographics & Sample Validation

  • Gender
  • Household Size
  • Presence of Children
  • Age
  • Household Income
  • Education
  • Employment
  • Race/Ethnicity
  • Geography
  • Household Food Responsibility





Abstract

"Safety" is one of the most basic factors driving consumer behaviors about buying and eating food. Consumer awareness of food safety issues is high, exceeding 50% in many different categories. Consumers implicitly think about food safety when they choose where they shop for food, the packaging they’ll accept for food, where they dine and how they prepare food at home. But safety rarely gets the focus it deserves from manufacturers, retailers and food service providers—until there’s a problem ..

Yet, understanding and addressing consumer attitudes about food safety needn't be a defensive activity. And if handled smartly and strategically, responding to underlying food safety worries can clearly offer the food industry a profitable opportunity.

Understanding Consumer Attitudes About Food Safety: How Food Manufacturers, Retailers and the Foodservice Industry Can Build Consumer Trust is a ground-breaking, in-depth examination of consumers' food safety and wellness concerns. Drawing on more than 6 months of primary, proprietary research that involved more than 300 U.S. consumers, the report identifies consumer perceptions of food safety issues and concerns for a broad range of grocery categories, retailers, restaurants and in-home dining.

More than 300 consumers participated in this quantitative and qualitative study. Consumers rated foods and food sources for their perceived safeness, provided their awareness and concerns about safety issues, identified the steps they take to avoid foods they perceive to be unsafe and identified the conditions or signs they look for in determining whether food is safe to eat.

Additionally, consumers responded to a battery of over 140 statements, enabling the compilation of the first-ever Attitudinal Segmentation of Food Safety Perceptions and psychographic profiles. Key sub-sample groups include: male vs. female, households with children vs. households without children, primary grocery shoppers, family meal preparers in home, child meal preparers in home, race & ethnic groups, vegetarians, natural food users, organic food buyers, groups with varying commitment to eating "healthfully," and former employees of food service, food manufacture and food retailers.

Understanding Consumer Attitudes About Food Safety: How Food Manufacturers, Retailers and the Foodservice Industry Can Build Consumer Trust offers the food industry first-hand insight into the consumer psyche surrounding safety and offers a unique roadmap to responding to, and benefiting from, these insights.

What you'll get in this report:

  • Representative Sample and Key Subgroup Analyses, such as:
    • Demographic breakouts (e.g. gender, age, presence of children)
    • Behavioral breakouts such as meal preparers, buyers, natural food consumers, organic food consumers.
    • Perceived Safety Ratings for more than 25 grocery categories
    • Perceived Safety Ratings for more than 15 retail food venues
    • Perceived Safety Ratings for more than 15 food service venues

  • Awareness, Concern and Steps taken to avoid unsafe food and food sources
  • Perspective and Implications for Food Developers and Manufacturers
  • Perspective and Implications for Food Retailers
  • Perspective and Implications for Food Service Providers
  • Food Safety Attitudinal Segmentation
  • Easy to read and practical charts, tables and graphs
  • A framework to measure the impact of food 'scares' in times of crisis.

Who Should Read This Report and Why:
Food Manufacturing Marketers, R&D and Packaging Professionals: Gain a comprehensive view of the range of food safety issues that concern Americans and learn how consumers compensate to avoid foods and sources of foods they perceive to be unsafe. Obtain practical information that can be used for new product development, packaging and consumer communications.

Food Retailers: Learn which foods are considered safe, and understand the steps that can be taken to improve consumer trust of the foods that are sold at retail, including areas such as store merchandising, communications and operations.

Food Service Providers and Restaurant Operators: Learn which types of operations are considered safe and unsafe, and understand the ways you can improve the perception of food safety in your establishments. Public Relations Professionals and Crisis Managers: Use the study to build a consumer framework for handling food safety issues or crises.

About the Author:
Kelley Styring is the President of InsightFarm, Inc. (www.insightfarm.com), a market research and consumer strategy consultancy that helps leading food, beverage and consumer goods companies drive growth through consumer based innovation and marketing. Prior to founding InsightFarm, she worked for 11 years as a market research manager for Proctor & Gamble and Director of Consumer Strategy and Insight for Frito-Lay, leading the consumer agenda for major brands such as Lay's, Doritos, Cheetos, Tostitos, Pampers, Ivory and Oil of Olay. She worked for NASA and Black & Decker before becoming a market research professional. Kelley holds an MBA from the University of South Carolina.

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