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Asia/Pacific Customer Relationship Management Solution Spending 2004-2008 ForecastPublished by: IDC Published: May. 26, 2004 - 49 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Executive Summary Situation Overview Introduction Figure: IT Solutions CRM Market Landscape Assess Current Situation Regional Perspective Figure: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share of Total IT Spending, 2003 Figure: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share by Region, 2003 ASEAN Australia/New Zealand Greater China India Korea Vertical Industry Perspective Figure: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share by Vertical Industry, 2003 Distribution and Services Financial Services Infrastructure Services Manufacturing and Resources Public Sector Business Size Perspective Figure: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share by Business Size, 2003 IT Component Perspective Figure: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share by IT Component, 2003 Figure: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share by Vertical Industry and IT Component, 2003 Figure: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share by IT Component, 2003 and 2008 Future Outlook Forecast and Assumptions Table: Asia/Pacific (Excluding Japan) CRM Solutions Spending by Region, 2003-2008 (US$M) Table: Asia/Pacific (Excluding Japan) CRM Solutions Spending Growth by Region, 2004-2008 (%) Table: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share by Region, 2003-2008 (%) Table: Asia/Pacific (Excluding Japan) CRM Solutions Spending by Vertical Industry and Business Size, 2003-2008 (US$M) Table: Asia/Pacific (Excluding Japan) CRM Solutions Spending Growth by Vertical Industry and Business Size, 2004-2008 (%) Table: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share by Vertical Industry and Business Size, 2003-2008 (%) Table: Asia/Pacific (Excluding Japan) CRM Solutions Spending by IT Component, 2003-2008 (US$M) Table: Asia/Pacific (Excluding Japan) CRM Solutions Spending Growth by IT Component, 2004-2008 (%) Table: Asia/Pacific (Excluding Japan) CRM Solutions Spending Share by IT Component, 2003-2008 (%) Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) CRM Solutions Market, 2004-2008 Essential Guidance Learn More Related Research Definitions Customer Relationship Management (CRM) Solutions Hardware Software Services Exception Telecommunications Services Networking Equipment IDC's Primary Vertical Industry Markets Distribution and Services Financial Services Infrastructure Services Manufacturing and Resources Public Sector Synopsis AbstractThis IDC study presents a five-year 2004?2008 spending forecast of the Asia/Pacific (excluding Japan) CRM solutions market, broken down by 12 countries, 20 vertical market sectors, and 3 business size categories. Further, a macro perspective of CRM solutions spending split by software, services, telecommunications services, hardware, and networking equipment components is provided. The Asia/Pacific CRM solutions market is still very small, accounting for only 2% of the region's overall IT market value. Hence, there is much room for growth. While specific vertical markets such as banking, communications and government have been avid CRM adopters, IDC expects organizations in the transportation, utilities and education to follow suite over the next few years. "Expansion of the CRM solutions market is largely dependent on the unstoppable momentum of the consumer to dictate market dynamics," said Robin Giang, research manager, IT Investment and Strategy Research. "Therefore, driving CRM investments and strategies in the years to come will be the demand for and supply of cost-effective multi-channel customer centers as well as on demand sales force automation and marketing tools that generate customer intelligence and deliver marketing support flexibly and instantaneously," she added. Get Full Details About This Report >> |
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