Providing market research reports, industry analysis, company profiles and country reports for strategic planning, competitive intelligence, marketing and business research.
Search for Market Research Reports:    

Failing to Plan is Planning to Fail: Contact Center Workforce Management

Published by: TowerGroup

Published: Feb. 1, 2004 - 17 Pages


Table of Contents


Introduction

Background

Workforce Management System Components

Keys to Successful Implementation of Workforce Management Solutions

Integrated Workforce Management Application Vendors

Aspect Communications

Blue Pumpkin

Envision

Genesys

IEX

Conclusion

Abstract

TowerGroup estimates that 2003 revenues for the US workforce management application market were approximately $190 million. The WFM market is concentrated among three market leaders: Aspect, Blue Pumpkin, and IEX, with a combined 76% market share.

Get Full Details About This Report >>
US: 800.298.5699
Int'l: +1.240.747.3093
Buy this Report
Price and Delivery Options
Search Inside Report


 

About MarketResearch.com
MarketResearch.com is an online aggregator selling over 160,000 market research reports, company profiles and country profiles from over 600 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.

 

© MarketResearch.com 2008