Knowing your financial services CRM outsourcing client
Topics: CRM, IT Spending - Financial Services, Outsourcing
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Global CRM Market in Healthcare Industry 2008-2012
Topics: CRM, Application Software
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IDC Sales Leadership Board Meeting Notes: October 14 and 15, 2009
Topics: Marketing, CRM
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Co-Branded and Affinity Credit Cards: The U.S. and Global Markets and Opportunities, 3rd Edition
Topics: Credit & Loans, Debit Cards, Credit Cards, CRM, Online Banking, Technology, Mobile/Wireless, E-Financial Services, Banking & Financial Services, Consumer Loyalty, Social Networking, Mobile/Wireless Payments
Regions: United States
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Vendor Assessment: Customer Care and Billing Industry Short List - Customer Care in the New Energy Economy
Topics: CRM, Electricity, Billing and Payment
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Understanding the TCO of SaaS CRM and KM in the contact centre
Topics: Call Centers, CRM
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Marketing Investment Planner 2010: Benchmarks, Key Performance Indicators, and CMO Priorities
Topics: Marketing, CRM
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Customer Care Market Review
Topics: CRM, Customer Service
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2010 U.S. Telemarketing Services Industry Report
Topics: Marketing, CRM
Regions: United States
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BPO services sector in India to 2013
Topics: Business Outsourcing, CRM, Application Software
Regions: India
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The State of the Art in Sales Enablement: An Intensive Study of Current Practices
Topics: Marketing, CRM
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Evolving Enterprise Applications 2009 - Increasing the Business Value of Investments in ERP and CRM
Topics: CRM
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Worldwide Web Analytics Applications 2009-2013 Forecast and 2008 Vendor Shares: The Online World Continues to Build
Topics: Internet Advertising, CRM, Application Software
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Worldwide Customer Service Applications 2008 Vendor Shares: Staying in Touch for High Returns
Topics: CRM, Customer Service, Application Software
Regions: Global
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Software as a Service 2009: Customer Relationship Management End-User Study
Topics: CRM, Application Software
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The 2010-2015 World Outlook for Telecom CRM, E-Commerce, and Analytics
Topics: CRM, E-Commerce, Telecommunications
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Technology Selection: Finally Adding the "Actionable" to Analytics and Information
Topics: Payment Processing, CRM, Insurance & Managed Care
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Global CRM Software Market in Retail Industry 2008-2012
Topics: CRM, Technology
Regions: Global
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Worldwide Sales Automation 2008 Vendor Shares: Salesforce.com Moves into Second-Place Position
Topics: CRM
Regions: Global
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Worldwide Marketing Automation 2008 Vendor Shares: Opportunity in a Down Economy
Topics: CRM
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Envision Telephony has released InteractionIQ, a right-sized speech analytics tool. While it is designed to streamline data gathering and to simplify quality assurance, Envision must first overcome negative preconceptions about speech analytics.
Topics: CRM, Telephony, Telecommunications Company Reports
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Enterprises Need to Say “I Do” to the Marriage of CRM and Social Media
Topics: CRM, Communities, Social Networking
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Salesforce.com and Google Make a Tandem Jump into Cloud Application Development (Competitive Update)
Topics: CRM
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Global Customer Relationship Management Market 2008-2011
Topics: CRM
Regions: Global
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China CRM (exCC) Market 2009-2013 Forecast and Analysis: Developing Status and Road Map
Topics: CRM
Regions: China
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Large Retailer Expands Analytics Services with Outsourced Support
Topics: CRM, Technology
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Canadian CRM Solution Services Demand-Side Analysis, 2008
Topics: CRM
Regions: Canada
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Forecast For Management: Application of IT, 2008 and 2009
Topics: CRM, IT Services
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Latin American Mobile Enterprise Service Market
Topics: CRM, eCRM
Regions: South America
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Worldwide and U.S. CRM Services 2009-2013 Forecast
Topics: CRM
Regions: Global
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Worldwide CRM Applications 2009-2013 Forecast: A First Look in These Uncertain Times
Topics: CRM
Regions: Global
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Decision Matrix: Government CRM (Competitor Focus)
Topics: CRM, eCRM, General Government
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Best Practices in Sales Performance Improvement: Global Inside Sales Strategies
Topics: CRM
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APAC Telecom CRM Market 2008-2011
Topics: CRM, eCRM
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EMEA Telecom CRM Market 2008-2011
Topics: CRM, Telecommunications Company Reports
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"Avaya Unified Communications 2009 Medium-to-large Enterprises - Part 1
Topics: Call Centers, CRM, Telecommunications
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North America Telecom CRM Market 2008-2011
Topics: CRM, Telecommunications
Regions: North America
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Global Telecom CRM Market 2008-2011
Topics: CRM, Telecommunications
Regions: Global
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MarketWatch: Technology
Topics: CRM, Software & Services, Telecommunications & Wireless
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Worldwide Small and Medium-Sized Business CRM Applications 2008-2012 Forecast
Topics: Small & Medium Business (SMB), CRM
Regions: Global
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Western Europe, Vertical Markets CRM Applications Spending, Forecast 2007-2012
Topics: CRM, IT Services, IT Spending
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Economic Downturn Update: Western European Business Analytics Forecast 2008-2012
Topics: CRM
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Demand for Hosted Business Applications: Part 1—CRM
Topics: CRM
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The Future of Software Delivery: The opportunities and challenges of emerging software delivery models
Topics: CRM, Application Software
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Cloudy Forecast for Salesforce.com's On-demand Service Initiative (Analyst Opinion)
Topics: CRM, Communities
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Decision Matrix: Selecting an on-demand CRM vendor (Competitor Focus)
Topics: CRM, eCRM
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Worldwide On-Demand CRM Applications 2008-2012 Forecast and 2007 Vendor Shares: On-Demand Offerings Compelling in a Down Economy
Topics: CRM, eCRM
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Western European CRM Vertical Competitive Analysis, 2008
Topics: CRM
Regions: Europe
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Worldwide Small and Medium-Sized Business CRM Applications 2007 Vendor Shares by Company Size Segment: Salesforce.com and Oracle Lead the Two Top 10 Rankings
Topics: CRM, Software & Services Company Reports
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Japan CRM Solutions 2008-2012 Forecast and 2007 Analysis
Topics: CRM
Regions: Japan
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