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CRM Research Reports


Intelligent Decision Automation - The Next Level for Improved Customer Experience and Business Performance
  Topics: CRM, Application Software
Agile Marketing: Principles and Practices
  Topics: Marketing, CRM, Application Software
Profiting in the domestic Indian CRM outsourcing market
  Topics: CRM
Regions: India
Sales Force Automation (SFA)
  Topics: CRM
The IDC Sales and Marketing Automation Framework
  Topics: CRM
Accelerating time to insight for mid-market firms using in-memory analytics
  Topics: CRM, Application Software
Worldwide Marketing Automation Applications 2009 Vendor Shares: Let's Get Back on Track
  Topics: CRM
Regions: Global
The Next-Generation Sales Operations Team
  Topics: CRM
Understanding customer experience through post-call and web survey tools
  Topics: CRM, Social Networking
Telemarketing
  Topics: Marketing, CRM
Worldwide Customer Service Applications 2009 Vendor Shares: Customer Retention Leads in a Down Economy
  Topics: CRM, Customer Service, Application Software
Industry Solutions Guide: Selecting a CRM Vendor in the Higher Education Market (Competitor Focus)
  Topics: CRM, Technology
Worldwide Sales Automation 2009 Vendor Shares: Holding On and Poised for Recovery
  Topics: CRM
Regions: Global
Western European Customer Relationship Management Applications 2010-2014 Forecast
  Topics: CRM
Regions: Europe
The Future of CRM Design
  Topics: CRM, eCRM
Unifying Billing and CRM Delivers Better Customer Experiences
  Topics: CRM
The Recession Drives Higher Education to Invest in CRM (Analyst Insight)
  Topics: CRM, Technology
Worldwide CRM Applications 2010-2014 Forecast: First Look at a Market in Recovery
  Topics: Call Centers, CRM
Regions: Global
New Zealand Solution Services Market 2010-2014 Forecast and Analysis
  Topics: CRM, Application Software
Regions: New Zealand
Oracle Doubles Down on Sales and Marketing
  Topics: CRM
Technology Selection: CRM Updates for Healthcare Payers 2010 - What's New in Customer Sales Automation and Acquisition Solutions Market
  Topics: CRM, Information Technology, General Insurance & Managed Care, Healthcare
IDC's AppStats Survey: CRM Application Software Implementations and Future Plans, Focusing on Maintenance and License/Delivery Models Choices of U.S. Organizations by Company Size
  Topics: CRM
Global SaaS-based CRM Market 2009-2013
  Topics: CRM
Regions: Global
Revamping Your BI Toolset to Improve Customer Experience
  Topics: CRM, Application Software, Cell Phones
CRM and the Application of the Wisdom of Crowds
  Topics: CRM
Optimizing eCommerce Decisions at TIAA-CREF
  Topics: Banking, CRM
Worldwide and U.S. CRM Services 2009-2013 Forecast Update: Wading Through Turbulent Times
  Topics: CRM
Regions: Global
The Application Modernization Journey: A Graphical Analysis of U.S. Enterprise Priorities
  Topics: CRM, Application Software
Guidelines for CRM/SFA Selection
  Topics: CRM
IT Support, CRM & Data Processing Services in the US - Industry Market Research Report
  Topics: CRM
Regions: United States
Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012
  Topics: Call Centers, CRM
Regions: Global
Worldwide Search and Text Analytics 2010 Top 10 Predictions
  Topics: CRM, Content Management
Making the Business Case for Web Analytics
  Topics: Internet Advertising, CRM
Global Customer Relationship Management (CRM) Sales Automation Software Market 2008-2012
  Topics: CRM, Application Software
Regions: Global
Mobile Virtual Network Enablers 2010: A Study of Functional Viability
  Topics: CRM, Content Management, Networks
IDC AppStats Survey: CRM and Customer Service/ Contact Center Technology Implementations and Future Requirements of U.S. Organizations by Company Size Segment
  Topics: Call Centers, CRM
2010 Trends to Watch: Customer Relationship Outsourcing (BPO)
  Topics: CRM
Japan CRM Applications 2009-2013 Forecast and 2008 Analysis
  Topics: CRM
Regions: Japan
2010 Worldwide Telemarketing Services Industry Report
  Topics: CRM
Regions: Global
Electronic Commerce Key Recent Media Coverage, December 2009
  Topics: Internet Advertising, CRM, E-Tailing, General E-Commerce, E-Commerce & Online Retailing
IDC Worldwide Small and Medium-Sized Business Market Update, November 2009
  Topics: Small & Medium Business (SMB), CRM, VOIP
Regions: Global
Global Customer Relationship Management (CRM) Marketing Automation Software Market 2008-2012
  Topics: CRM
Text Analytics: Software's Missing Piece?
  Topics: CRM, Software & Services
Western European Customer Relationship Management Applications Forecast Update 2009-2013
  Topics: CRM
Regions: Europe
Nine questions to ask about SaaS
  Topics: CRM, Application Software
Customer data: strategic assets for growth and survival
  Topics: CRM, Telecommunications
Text Analytics Applications: Current Adoption and Growth Expectations
  Topics: CRM, Application Software
Knowing your CRM outsourcing client in Australia/New Zealand
  Topics: CRM, Outsourcing
Regions: Australia, New Zealand
Knowing your manufacturing/technology CRM outsourcing client
  Topics: CRM, Outsourcing
Knowing your retail CRM outsourcing client
  Topics: CRM, Outsourcing, Technology


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