Current Job Opportunities:

Collection/AR Specialist - ref. #5/21/13
This role at MarketResearch.com is a full time, permanent position as Collection/AR Specialist to assist with the cash collection of our clients globally within The America’s, Europe, Middle East, Asia Pacific etc. Role • Monitoring and contacting clients who are overdue with payment; creating priority call lists according to the location, value and age of debtors • Working solely within our CRM system, effectively managing work flow processes to ensure prompt and thorough responses to client queries and maintaining complete records of customer contact • Contacting client by telephone, email and letters (For International clients contact should be at least 80% by telephone) • Providing copy invoices / credit memo’s as needed • Amending invoices / creating consolidated invoices as per client request, following company SOP • Liaising with clients to gather payment proof, payment instructions etc. • Providing payment instruction, credit requests, billing detail changes etc. to Accounting using CRM system • Escalating accounts internally to resolve any client issues • Recommending accounts for service suspension • Recommending and preparing accounts to legal stage • Working with internal departments (Sales, Customer Service etc) for effective cash collection and problem resolution • Checking new orders for completeness (payment terms, invoice issued, po validity etc.) • Provide cover for AR Manager for issuing of monthly client Statements • Provide cover for AR Manager when absent for handling special invoicing / reporting for clients including:  Proforma invoicing  Amendment of existing invoices  Creation of usage reports, including MRDC transfers  Creation of manual consolidated invoices (where Solomon can not support the requirements) • Daily Cash application to Customer Accounts (download banking files, create detailed payment application log, apply to customer account using Accounting software Solomon) • Research of any unidentified cash to ensure end of month reconciliation • Processing of small balance write-offs, currency differences • Management of Prepaid / Refund account schedules (including client liaison) Essential skills/Experience • Experience of credit control environment • Experience of working within a CRM / Collections Tool • Knowledge and experience of using an Accounting system, Word and Excel • Strong resolution and communication skills • Numerate • Have a tactful yet tenacious approach when dealing with clients • Knowledge of the online business would be desirable, but not essential Abilities and Judgement • Friendly and professional telephone manner • Excellent organisational skills • Not afraid to pick up the phone and speak with all levels of client representatives • Ability to multi task • Ability to work under pressure and to strict deadlines • Ability to adapt within a changing environment • Ability to manage time according to time zones to be covered across portfolio • Team player Other Personal or General characteristics • Methodical • Proactive • Flexible

Database Analyst
MarketResearch.com, the leading provider of market research, is seeking a sales analyst for our Rockville, MD office. This position supports the ongoing process of planning and executing the sales strategy for products and services. This position also develops ideas to create and enhance sales. This person will report to the Director, Database Administration with dotted line reporting to the SVP, Subscription Services. Responsibilities: • Collect and analyze data to evaluate existing and potential product and service markets. • Deliver findings to Sales on a consistent basis • Provide ROI on all sales activities and make adjustments as dictated by results • Fulfill other database queries as necessary • Make recommendations on how best to integrate data from various sources. • Occasional travel to company-sponsored events or trade shows Requirements • Bachelor’s degree in Computer Science or related discipline • Proficient in Microsoft Office Suite • Strong familiarity with databases, preferably MS SQL • Excellent analytical skills • Highly organized and able to manage multiple priorities • Ability to act as liaison with sales, marketing and business units • Experience in B2B web e-commerce business environment • Excellent problem-solving and attention to detail skills MarketResearch.com is a growing company with a high standard of excellence. We work in a casual and fun working environment and welcome people with an entrepreneurial spirit. MarketResearch.com is an employee-friendly and focused company with locations in Rockville, MD (headquarters), New York City, NY, Stamford, CT , N. Adams, MA, and the United Kingdom. If you are interested in this opportunity, please forward your cover letter, resume and salary requirements to hr@Marketresearch.com . No phone calls please. MarketResearch.com is proud to be an equal opportunity employer.

Release Engineer / Configuration Manager - ref. #5/21/13
A leading market intelligence provider has a Release Engineer / Configuration Manager role within its Rockville, MD HQ office. Our company specializes in providing its clients with critical information in a cost effective pricing structure. The intelligence from our solutions provides the foundations for businesses looking for data relating to new product trends or competitive analysis in new or existing markets. By using this information our clients can gain and/or maintain a competitive edge. The approach and structure offered to our clients mean they are not limited in their research choices. The ideal candidate will be a highly talented and competent professional able to work both independently and collaboratively. This individual will be responsible for configuration management and software release process. These can be viewed as two areas of responsibility. The release engineer role is responsible for build configuration, automation, change control, and the release management process. The configuration manager role requires one to create, maintain, configure, upgrade, and backup all servers, services, and applications for development, QA, and production environments. In addition, the configuration manager role consists of managing IT operations within a Windows based corporate and e-commerce environment. This position reports to the Director of Information Technology. Release Engineer responsibilities: • Design, implement, and support build management process • Setup and maintain development, QA, and production environments • Develop and maintain build automation scripts • Support and maintain the source control system • Support and maintain the defect/change tracking system • Provide support to team members of applications supported. • Identify risks in processes, technology, and configuration areas • Identify, analyze, and resolve problems Configuration Manager responsibilities: • Collaborate with other IT staff to ensure efficient operation of company infrastructure • Assist with Active Directory domain, network, and hardware management • Setup and maintain daily, weekly, and monthly backups • Manage group policy and software package deployment in Windows Active Directory environment • Off hours and weekend work as required • Ownership of small and mid-sized IT projects Required skills include: • Understanding of release and configuration management best practice principles • Ability to implement and maintain release/configuration management processes • Experience creating and customizing build automation tools in Windows environment • Troubleshooting and problem isolation skills • Excellent communication and interpersonal skills to interact with project leads, developers, and other team members • Excellent documentation and organizational skills • Bachelor’s degree in Computer Science/Engineering or related discipline • 3-5 years of professional experience in network and system administration • Experience administrating Windows-based web server configurations and deployments, including Windows Server 2003 & 2008, IIS 6+ • Experience with Visual Studio, MSBuild, COM+, VSS, TFS, SQL Server, and .NET Frameworks • Able to organize and manage multiple priority projects effectively • Motivated, proactive, quick learner, self-starter, resourceful • Able to work well independently and in a team environment Additional Desired Qualifications: • Experience with Exchange migrations and AD domain upgrades • Experience with Cisco and Juniper routers and switches • Basic experience using *NIX (FreeBSD, Linux, etc.) • Experience with Symantec Backup Exec and/or NT Backup • Experience working with one or more build-automation tools MarketResearch.com offers a professional work environment with excellent potential for career development. Comprehensive benefits package includes medical, dental, 401(k) Plan, and more. Competitive salaries will be commensurate with experience. MarketResearch.com is a growing company with a high standard of excellence. We work in a casual and fun working environment and welcome people with an entrepreneurial spirit. MarketResearch.com is an employee-friendly and focused company with locations in Rockville, MD (headquarters), New York City, NY, N. Adams, MA, Stamford, CT and London, UK. MarketResearch.com is proud to be an equal opportunity employer. If you are interested in this opportunity, please forward your cover letter, resume and salary requirements to hr@marketresearch.com. No phone calls please.

Software Engineer - ref. #5-21-13
MarketResearch.com is looking for an experienced Software Engineer to work in its corporate office in Rockville, MD. The ideal candidate will be a highly talented and competent professional able to work both independently and collaboratively. The Software Engineer’s role is to build and maintain the organization’s portfolio of web services and applications. This includes designing, building, and implementing new web services; integrating web sites with back end applications; migrating legacy applications; and performing day-to-day administration of the organization’s web portfolio. Use of a variety of web development languages is required. This is a senior role in our development team, reporting to the Director of Software Engineering. Responsibilities • Create, maintain and expand the company’s portfolio of market intelligence web platforms and services. • Analyze requirements and develop functional and technical specifications. • Develop, test, maintain, and document web-based and standalone applications. • Work with database developers to design, develop, and update databases as they relate to web applications. • Conduct research into current and emerging web technologies and issues in support of web development efforts. • Diagnose and troubleshoot problems with existing web applications and sites. • Ensure security of all web sites and related applications. • Perform periodic code audits. • Participate in setting organizational web development strategy. • Track and update bugs, enhancements, and source changes in source control and bug tracking software. • Other duties as necessary. Position Requirements • 5-10 years of strong experience coding multi-layered .NET web applications in a Windows environment. • 3-5 years of experience developing for SQL Server, including writing custom queries, views, triggers, and stored procedures. • In-depth knowledge of web technologies, protocols, and tools including HTTP, REST, AJAX, .NET Framework, TDD. • Strong understanding of programming languages and tools, including C#, ASP, ASP.NET, JavaScript, XML, XPath, HTML, CSS, T-SQL, Regular Expressions, MS Visual Studio 2008/2010, VSS, TFS, Visio. • Thorough understanding of application development and object oriented methodologies. • Experience in gathering and analyzing business requirements. • Good understanding of the organization’s goals and objectives. • Excellent analytical, conceptual, and problem-solving abilities; keen attention to detail. • Excellent communication and interpersonal skills to interact with project leads, developers, and other team members. • Excellent documentation and organizational skills. • Highly self motivated and directed. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Experience working in a team-oriented, collaborative environment. • Bachelor’s degree in Computer Science or related field and/or equivalent work experience. We offer a professional work environment with excellent potential for career development. Comprehensive benefits package includes medical, dental, 401(k) Plan, and more. Competitive salaries will be commensurate with experience. MarketResearch.com is a growing company with a high standard of excellence. We work in a casual and fun working environment and welcome people with an entrepreneurial spirit. MarketResearch.com is an employee-friendly and focused company with locations in Rockville, MD (headquarters), New York City, NY, N. Adams, MA, Stamford, CT and London, UK. MarketResearch.com is proud to be an equal opportunity employer. If you are interested in this opportunity, please forward your cover letter, resume and salary requirements to hr@Marketresearch.com . No phone calls please.