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Outsourcing Business Processes To India

benchmark-it.co.uk Ltd.
January 1, 2003
114 Pages - SKU: CGCQ1147260

Abstract Table of Contents Related Reports

Countries covered: India

This new 114-page report is a joint effort between benchmark-it.co.uk Ltd. (analysis) and Netscribes India (information sourcing), providing key information and analysis of the trend to outsource a range of business processes and the role that India has to play in this growing market. The report includes the following:

Business process and call centre outsourcing information and analysis, covering both the global market and the Indian market in particular
SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
26 player profiles of Indian service providers

Who should buy the report?

Business process and call centre outsourcing service providers
Prospective customers of and investors in the above
Companies providing products and services to BPO vendors

Key benefits:

Source of key background information on the global and Indian BPO markets
Independent market analysis of market drivers, opportunities and threats and future trends

Key conclusions:

The trend towards outsourcing non-core business processes is continuing, resulting in a substantial and growing market for their provision
Within the outsourcing market, India has already established itself as a key market and Indian players are set to play an increasingly important role in future market development
Although India offers opportunities for growth, the market is still relatively immature and customers and investors need to avoid the potential pitfalls - political, economic, technical and in their choice of service provider

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