Central America Call Center Report 2007 A Bilingual Ready Niche

Zagada Markets, Inc.
April 20, 2006
59 Pages - SKU: ZAGA1278454
License type:
Table of Contents Search inside this report Related Reports
Countries covered: Central America

Central America Call Center Report 2007 A Bilingual Ready Niche

 
Zagada Institute is the leading boutique publisher of Central American and Caribbean Nearshore outsourcing intelligence on contact center and Business Process Outsourcing (BPO). This study is the first and only comprehensive study on the Centeral America Nearshore market. The report is the first complete and independent call center study conducted on Central America. The study indicates that the Central America Nearshore market’s impressive growth in its current 21,012 agent population will approach 40% annually over the next 24 months, resulting in close to 40,000 agents by the end of 2007. An estimated 95% of existing agents are bilingual and are ideally position to continue serving the customer care needs of U.S. companies focused on the expanding Hispanic American market now exceeding 43 million.The report evaluates the six Spanish and the lone English market segments and gives a clear and penetrating look into the factors driving growth. Zagada’s reports are written in an accessible style for executives engaged in site and vendor decision-making. Bonus -- Figures and Tables compare major costs between the Dominican Republic, Mexico, and Argentina in the Nearshore and India and the Philippines in the Asian market. Zagada Institute is the research arm of Zagada Markets, Inc., a business development advisory firm based in Coral Gables-Miami, Florida.


More Central America Call Centers Reports

Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market by Frost & Sullivan
This study examines the trends in the contact center outsourcing services markets in Mexico as well as Central America and the Caribbean. It forecasts market ...

Central America Contact Center & BPO Report 2010 by Zagada Markets, Inc.
This report on the Central America Contact Center market complements the Zagada Institute’s earlier published Caribbean Call Center Report and evaluates the advantages of Central ...

Selling Contact Center Technology in Central and Latin America (Market Focus) by Datamonitor
Introduction The expansion in demand for products and services in Central and Latin America, combined with the increase in offshoring, will lead to the expansion ...

Latin America Contact Center Solutions Markets by Frost & Sullivan
Research Overview This Frost & Sullivan research examines the Latin America Contact Center Solutions Markets. The research also discusses the prevailing market challenges and ...

Opportunities in Caribbean and Latin American Call Center Markets to 2007 by Datamonitor
Introduction: This report provides an assessment of the call center market in the Caribbean and Latin American (CALA) region. The report sizes the call center ...

See all reports like this >>

More Central America Reports

D&B Country Report: Guatemala by Dun & Bradstreet Inc.
D&B Country Report. Comprehensive information for evaluating risks and opportunities when trading or investing in this country. Providing critical information and analysis on ...

D&B Country RiskLine Report: Panama by Dun & Bradstreet Inc.
This D&B Country RiskLine Report will help you analyze the risks, opportunities and likely payment delays when doing business in this country. It includes ...

D&B Country RiskLine Report: Nicaragua by Dun & Bradstreet Inc.
This D&B Country RiskLine Report will help you analyze the risks, opportunities and likely payment delays when doing business in this country. It includes ...

D&B Country RiskLine Report: Guatemala by Dun & Bradstreet Inc.
This D&B Country RiskLine Report will help you analyze the risks, opportunities and likely payment delays when doing business in this country. It includes ...

D&B Country RiskLine Report: El Salvador by Dun & Bradstreet Inc.
This D&B Country RiskLine Report will help you analyze the risks, opportunities and likely payment delays when doing business in this country. It includes ...

See all reports like this >>

 

Share this report


Other tasks

 
 

Research Assistance

Ask a question
 

Related Markets


Call Centers Reports

 
 

Free Alert Me service

Receive bi-weekly email alerts on new market research

Sign Up Today!