Microsoft CRM Dynamics Partnerships: A Work in ProgressYankee GroupNovember 1, 2011 9 Pages - SKU: YANL6673364 |
| As CSPs look to unify their billing/customer relationship management (CRM) systems to improve the customer experience and lower overall TCO, many ISVs are evaluating Microsoft Dynamics partnerships to enrich their end-toend solutions. While these partnerships decrease time to market and lower TCO for ISVs that need customer management functionality, integration is still a work in progress. |
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